Account Summary

You can find your Account Summary at the top of your paper bill and on the main page when you log in to  My Account.

The Account Summary shows:

  • Your 17-digit account number, beginning with your 10-digit phone number
  • Your billing PIN, or Personal Identification Number. With your account number and PIN you can:
    • Register for an online account on our website
    • Use the Ziply Fiber app on your tablet or mobile device
    • Verify your account when contacting customer service
  • Billing Date—The date your bill was issued, and the beginning of your 30-day billing cycle
  • New Charges Due Date—The final date Ziply Fiber must receive your payment to avoid late charges
  • Previous Balance—Any unpaid charges carried over from previous months
  • Payments Received Thru—The date Ziply Fiber received your last payment
  • Balance Forward—Your Previous Balance (unpaid charges) minus payments received. This is the amount still due from past bills.
  • New Charges—All charges incurred for the current 30-day bill cycle
  • Total Amount Due—This is the amount to pay: the sum of any Balance Forward and New Charges

Here's an example of the Account Summary section of a Ziply Fiber residential bill.

Account Summary section of a Ziply Fiber home bill
Still need help? Call 1.866.699.4759

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