If you don't have an online account

If you have not already created a Ziply ID and connected your online account, please find the emails you received after placing the order. See below images for examples of this email.

 Location of order numbers in email

If you can’t find this email after checking your spam/junk folder, please chat with us for assistance.


If you do have an online account

If you do have a Ziply ID/online account, please login and then choose Order Status from your Account Tool box. You will be asked for a few pieces of account information to verify.

If you still can’t find it, please chat with our live representatives and they will assist you.

Still need help? Call 1.866.699.4759

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