Your security is very important to us. To make sure your account information is protected, we are asking you to create a new 5-digit account passcode.

From now on, every time you call Ziply Fiber for help or information, we’ll ask you for your account passcode to verify your identity.

Note: If you have linked accounts, each account needs its own account passcode.

What about my 4-digit PIN?

You'll still use your 4-digit billing PIN to make one-time payments and manage your online Ziply ID / Username.

Create Your Account Passcode

  1. Log in to My Account and click My Profile.
  2. In the Ziply ID, Online Password & Account Passcode section, click Create beneath the Account Passcode section.
  3. Enter any 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
  4. Click CREATE.
  5. You’ll see a message that your account passcode is created. You’ll also receive an automated confirmation notice.

Change Your Account Passcode

  1. Log in to My Account and click My Profile.
  2. In the Ziply ID, Online Password & Account Passcode section, click Change beneath the Account Passcode section.
  3. Enter a new 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. You can click the eye icon to show or hide your passcode.
  4. Click CHANGE.
  5. You’ll see a message that your account passcode is updated. You’ll also receive an automated confirmation notice.
Still need help? Call 1.866.699.4759 or Live Chat

Recommended Articles

Change My Password

You have different passwords to keep your Ziply Fiber services secure. Which one do you want to change? Your Ziply ID Password is for paying your bill and logging in to My Account. ...

Read the Article
Create My Ziply ID

With a Ziply ID you can manage your account online or with the myZiply mobile app. Pay your bill, enroll in autopay and paperless billing, check order status, and more... To get started, ...

Read the Article
Make Account Changes

Need to upgrade or change your Ziply Fiber services? Have to make a billing change? Want to edit your account profile? Start right here. Ziply Fiber Service Changes  Change ...

Read the Article