Check Trouble Ticket Status

Once you've opened a trouble ticket you can track it online with any of these options:

1. On our website: From the top menu on any page of this website, click Support (next to Shop and My Account). Select Trouble Ticket Status.
2. Help Center: Click Ticket Status at the top of any Help Center page.
3. myZiply mobile app: Tap the menu icon and Help Center, then select Trouble Ticket Status.
4. My Account: Residential customers click the Account Summary menu and choose Trouble Ticket Status.
   Enterprise Portal: Business customers click the My Account tab on the task bar, then choose Check Ticket Status.

How to find your ticket:

If you are not logged in to your Ziply Fiber account:

1. Click Ticket Status on Ziplyfiber.com or the Help Center
2. Enter:
   • Ticket Number—You received this by phone or email when you created your trouble ticket
   • Service Address Zip Code—Zip Code for the location where you receive Ziply Fiber service
   • Last Name or Business Name—The last name of the account owner or the business name
     OR
   • Account Number
3. Click the checkbox that says "I'm not a robot"
4. Click Check Status.

If you are logged in to your Ziply Fiber account, simply click Check Trouble Ticket Status in the Account Summary menu.

What you'll see:

Your Ticket Status includes:

• Ticket Number
• Created Date
• Status: In-Progress, Completed, or Cancelled. Hover over the status to see an explanation.

Ticket details listed:

• Phone Number associated with ticket (click Edit to change the number, then click Save)
• Appointment Date/Time (if you have one)
  • To cancel your appointment, simply click the red Cancel Ticket button
  • To reschedule your appointment*:
    • Click Edit next to the appointment time
    • Select a new date and time and click Save
• Completion Date or estimated completion date
• Ticket Description

*Note: You may not reschedule an appointment time that is set to happen within 24 hours.

To cancel your ticket, click the red Cancel Ticket button.