Make Account Changes
Log in to My Account to manage your Ziply Fiber account online. To log in, you’ll need a Ziply ID. See Create Your Ziply ID if you haven’t already set one up. Service changes For account security, the following services changes cannot be made online, but we’re here to help. [...]
Change My Password
My Account Password Log in to My Account to manage your Ziply Fiber account online. To log in, you’ll need a Ziply ID. See Create Your Ziply ID if you haven’t already set one up. From the Home tab, in the Account section, click ACCOUNT & USER PROFILE. In the [...]
How to Return Equipment
Whether you’re moving, upgrading devices or canceling a service, we can help! If you have Ziply Fiber equipment that needs to be returned, please follow the steps below. Return your equipment within 45 days to avoid incurring fees for unreturned equipment. Note – if you have purchased [...]
Cancel My Service
We're sorry to hear you want to cancel your Ziply service. You can’t currently make changes to your service on our website. Instead, please call and let dedicated agents help you figure out the best option. (866) 699-4759, option [...]
Create My Ziply ID
Go to the My Account Register or click Log In at the top right side of your screen and click CREATE ZIPLY ID. Complete the account registration form. Review the TERMS AND CONDITIONS and check the box. Click NEXT. A security code is sent to your [...]
Payment & Login Issues
Solve issues with online payments and your Ziply Fiber login ID. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. Incomplete payment process Your [...]
Ziply Fiber App
You can access and manage your Ziply Fiber account from mobile devices and tablets using the Ziply Fiber mobile app. Download the app for free. Apple App Store Google Play After downloading the app, log in with your Ziply ID and password. If you don't have a Ziply ID, tap CREATE ZIPLY [...]
How to transfer Ziply Fiber service
Follow these steps to transfer your service. Check that your new address is in the Ziply Fiber network. If Ziply Fiber is available at your new address, call us at 866.MYZIPLY to schedule the installation. On your scheduled installation date, a technician will turn on [...]