window.i18n = {"Sign In":"Sign In","Hello":"Hello","Please Sign In with your Frontier ID or your Online Bill Pay Username.":"Please Sign In with your Ziply ID or your Online Bill Pay Username.","Username":"Username","Forgot?":"Forgot?","Password":"Password","Remember my ID":"Remember my ID","Residential":"Residential","Small Business":"Small Business","Enterprise":"Enterprise","Create a Frontier ID":"Create a Ziply ID","Phone":"Phone","Security":"Security","Support":"Support","Help Center":"Help Center","My Residential":"My Residential","My Business Account":"My Business Account","Carrier & Wholesale":"Carrier & Wholesale","Contact":"Contact","Contact Us":"Contact Us","Retail Stores":"Retail Stores","Media Contacts":"Media Contacts","Discount Programs":"Discount Programs","About Us":"About Us","News":"News","Careers":"Careers","Investor Relations":"Investor Relations","Connecticut Operations":"Connecticut Operations","Frontier Sites":"Ziply Fiber Sites","Regional Sites":"Regional Sites","Central Region":"Central Region","East Region":"East Region","Mid-Atlantic Region":"Mid-Atlantic Region","Midwest Region":"Midwest Region","National Region":"National Region","West Region":"West Region","Policies & Notifications":"Policies & Notifications","Terms & Conditions":"Terms & Conditions","Privacy Policy":"Privacy Policy","Site Map":"Site Map","All rights reserved.":"All rights reserved.","Sign Out":"Sign Out","Welcome":"Welcome","Products":"Products","Amazon Offer":"Amazon Offer","Frontier Games":"Frontier Games","Business Services":"Business Services","Business Edge Partner Program":"Business Edge Partner Program","Go to...":"Go to...","My Account":"My Account","Pay Your Bill":"Pay Your Bill","Check Your Mail":"Check Your Mail","Order Status":"Order Status","Trouble Ticket Status":"Trouble Ticket Status","Account Summary":"Account Summary","My Ziply Fiber Bill":"My Ziply Fiber Bill","Express Pay":"Express Pay","Account Lock Out":"The account information you entered is incorrect. For your security, you must wait 30 minutes before trying again. Please check your bill for the correct information. If you need access sooner, <a href='https://ziplyfiber.com/contactus/contact-us#/residential'> contact us. </a>","Incorrect Account or Pin":"The account number and/or 'PIN' you entered was not recognized. Please try again.","Express Error":"There was an error. Please try again.","Express Submit":"Submit","Check Order Status":"Check Order Status","Check Trouble Ticket Status":"Check Trouble Ticket Status","My Payments":"My Payments","Make A Payment":"Make A Payment","Manage Payment Methods":"Manage Payment Methods","Manage Auto Pay":"Manage Autopay","Sign up for Auto Pay":"Sign up for Autopay","Payment History":"Payment History","My Bills":"My Bills","Current Bill":"Current Bill","Past Bills":"Past Bills","My Profile":"My Profile","Learn More":"Learn More","Go to Help Center":"Go to Help Center","No order found.":"No order found.","No ticket found.":"No ticket found.","No ticket found. Please try again.":"No ticket found. Please try again.","No order found. Please try again.":"No order found. Please try again.","Still need help?":"Still need help?","Chat Live Now":"Chat Live Now","Call Us":"Call Us","Recent Payments":"Recent Payments","Payment Date":"Payment Date","Status":"Status","Amount":"Amount","Method":"Method","Go to Payment History":"Go to Payment History","Here is your account summary and balance. Click":"Here is your account summary and balance. Click","VIEW BILLING SUMMARY":"VIEW BILLING SUMMARY","below for more detailed information.":"below for more detailed information.","Account":"Account","Your first month's charges will be listed below as soon as they are available.":"Your first month's charges will be listed below as soon as they are available.","In the meantime, Set Up your":"In the meantime, Set Up your","Payment Method":"Payment Method","for future payments, or Sign Up for":"for future payments, or Sign Up for","Auto Pay":"Autopay","to have your monthly bill paid automatically.":"to have your monthly bill paid automatically.","Current Charges":"Current Charges","Balance Before Current Charges":"Balance Before Current Charges","Amount of Last Bill":"Amount of Last Bill","Credits/Adjustments":"Credits/Adjustments","Scheduled/Pending Payments":"Scheduled/Pending Payments","Payments Received Since Last Bill":"Payments Received Since Last Bill","Current Balance":"Current Balance","Past Due Balance":"Past Due Balance","(May not reflect scheduled/pending payments)":"(May not reflect scheduled/pending payments)","Pay Bill":"Pay Bill","View Billing Summary":"View Billing Summary","View Payment History":"View Payment History","Please wait...":"Please wait...","Key Account Info":"Key Account Info","Account Number":"Account Number","PIN":"PIN","Link an Account":"Link an Account","Due by":"Due by","{{ model.account.data.paperless ? \"Manage Paperless Billing\" : \"Sign-Up for Paperless Billing\" }}":"{{ model.account.data.paperless ? \"Manage Paperless Billing\" : \"Sign-Up for Paperless Billing\" }}","Internet":"Internet","Video/TV":"Video/TV","MyFrontier Mobile App":"My Ziply Fiber Mobile App","Frontier TV Everywhere":"Ziply Fiber TV Everywhere","Frontier Wi-Fi":"Ziply Fiber Wi-Fi","Frontier Secure":"Ziply Fiber Secure","Make or schedule a payment at any time, but remember: payments received after the due date may result in late fees. Select your choices below and click":"Make or schedule a payment at any time, but remember: payments received after the due date may result in late fees. Select your choices below and click","CONTINUE.":"CONTINUE.","Reminder:":"Reminder:","You have multiple payments scheduled in the amount of":"You have multiple payments scheduled in the amount of","This may not be reflected in your current balance.":"This may not be reflected in your current balance.","You have a payment scheduled for":"You have a payment scheduled for","in the amount of":"in the amount of","Account #":"Account #","Summary of Charges":"Summary of Charges","Your Current Balance":"Your Current Balance","Payment Due On":"Payment Due On","Pending":"Pending","Last Payment Received":"Last Payment Received","on":"on","Payment Amount":"Payment Amount","Previous Charges":"Previous Charges","Other":"Other","To avoid the late fee please pay the current balance":"To avoid the late fee please pay the current balance","You have entered an amount greater than the current balance, the difference will be applied to the next billing statement ":"You have entered an amount greater than the current balance, the difference will be applied to the next billing statement ","A numeric value is required, no $ or commas needed.":"A numeric value is required, no $ or commas needed.","Minimum payment allowed = $1.00":"Minimum payment allowed = $1.00","Maximum payment allowed =":"Maximum payment allowed =","Choose a payment method":"Choose a payment method","What kind of funding source?":"What kind of funding source?","Checking Account":"Checking Account","Credit/Debit Card":"Credit/Debit Card","Scheduled on:":"Scheduled on:","Received By:":"Received By:","Continue":"Continue","or":"or","Cancel":"Cancel","The Security of your Personal Information":"The Security of your Personal Information","This site is capable of using SSL to encrypt data going between your Web browser and the website. The communication of your private information from any address beginning with \"https\" is encrypted and secured using SSL. For more information on SSL encryption,":"This site is capable of using SSL to encrypt data going between your Web browser and the website. The communication of your private information from any address beginning with \"https\" is encrypted and secured using SSL. For more information on SSL encryption,","click here.":"click here.","Review & Verify Payment":"Review & Verify Payment","Please  make sure your payment is set up correctly.":"Please  make sure your payment is set up correctly.","Payment to be applied":"Payment to be applied","CONFIRM":"CONFIRM","PREVIOUS":"PREVIOUS","Here is a detailed view of your current Frontier bill. Click the plus sign (+) to expand each section and reveal line item charges.":"Here is a detailed view of your current Ziply Fiber bill. Click the plus sign (+) to expand each section and reveal line item charges.","View Billing History":"View and Download bills","Credit/Adjustments":"Credit/Adjustments","Total Bill Amount":"Total Bill Amount","Our online billing system is temporarily unavailable. We are sorry for any inconvenience. Please try again later or call us at 1.866.699.4759 for urgent requests.":"Our online billing system is temporarily unavailable. We are sorry for any inconvenience. Please try again later or call us at 1.866.699.4759 for urgent requests.","You have already migrated this user ID to the new Frontier ID format (email address).":"You have already migrated this user ID to the new Ziply ID format (email address).","Please use your Frontier ID and password to log in.":"Please use your Ziply ID and password to log in.","There was an error with the information you provided.":"There was an error with the information you provided.","Please try again.":"Please try again.","mary@ziplyfiber.com or marysmith":"mary@ziplyfiber.com or marysmith","Register":"Register","New to ZiplyFiber.com?":"New to ZiplyFiber.com?","Get started now, it's fast and easy!":"Get started now, it's fast and easy!","CREATE A FRONTIER ID":"CREATE A ZIPLY ID","Search Frontier...":"Search Ziply Fiber...","example: mary@ziplyfiber.com or marysmith":"example: mary@ziplyfiber.com or marysmith","Your":"Your","will be charged":"will be charged","the total amount due":"the total amount due","day(s) before your due date.":"day(s) before your due date.","Thru":"Thru","This is not reflected in your current balance.":"This is not reflected in your current balance.","due on or before":"due on or before","Here is a record of all your payments. Any payments marked as �Scheduled� can still be changed. Simply click":"Here is a record of all your payments. Any payments marked as �Scheduled� can still be changed. Simply click","EDIT":"EDIT","You are currently signed up for auto pay":"You are currently signed up for autopay","Manage Autopay":"Manage Autopay","Sign up for Autopay":"Sign up for Autopay","Download Bill":"Download Bill","Confirmation":"Confirmation","Number":"Number","Edit":"Edit","Some payments may take 24-48 hours to be reflected in your current balance":"Some payments may take 24-48 hours to be reflected in your current balance","You currently do not have any payments in your payment history":"You currently do not have any payments in your payment history","Once you have made a payment, your payment history will display for 12 months":"Once you have made a payment, your payment history will display for 12 months","Billing Date":"Billing Date","Add or manage the payment methods associated with your account below. You can make changes to saved payment methods or add a new credit card or checking account":"Add or manage the payment methods associated with your account below. You can make changes to saved payment methods or add a new credit card or checking account","Add payment method":"Add payment method","Saved Payment Methods":"Saved Payment Methods","Delete":"Delete","Default":"Default","Name on Card":"Name on Card","ZIP Code":"ZIP Code","Expiration Date":"Expiration Date","Save":"Save","You currently have Auto Pay set up with this payment method, to modify or delete this payment method OR the Auto Pay rules, please go to the":"You currently have Autopay set up with this payment method, to modify or delete this payment method OR the Autopay rules, please go to the","Manage Auto Pay page":"Manage Autopay page","You currently have a payment in progress associated with this Payment Method.  To modify or cancel the payment, please go to the":"You currently have a payment in progress associated with this Payment Method.  To modify or cancel the payment, please go to the","Payment History page":"Payment History page","Name on Bank Account":"Name on Bank Account","Bank accounts cannot be edited. If you would like to make a change to this account, please delete the account and re-enter":"Bank accounts cannot be edited. If you would like to make a change to this account, please delete the account and re-enter","Review &#38; Confirm Auto Pay Settings":"Review & Confirm Autopay Settings","You&#39;re almost done!":"You're almost done!","Please Review your Auto Pay settings then Click":"Please Review your Autopay settings then Click","CONFIRM to continue":"CONFIRM to continue","Pay from":"Pay from","before due date":"before due date","The total due for billing cycle":"The total due for billing cycle","Previous":"Previous","Payment method":"Payment method","day":"day","days":"days","before":"before","Choose payment rule":"Choose payment rule","{{paymentMethod.type == \"Card\" && \"Add payment method\" || \"Saved Payment Methods\" }} {{paymentMethod.accountNumberEndsWith}}":"{{paymentMethod.type == \"Card\" && \"Add payment method\" || \"Saved Payment Methods\" }} {{paymentMethod.accountNumberEndsWith}}","{{paymentMethod.type == \"Card\" && \"Visa ending in\" || \"Checking account ending\" }} {{paymentMethod.accountNumberEndsWith}}":"{{paymentMethod.type == \"Card\" && \"Visa ending in\" || \"Checking account ending\" }} {{paymentMethod.accountNumberEndsWith}}","Payment Confirmation":"Payment Confirmation","Your payment has been successfully made.":"Your payment has been successfully made.","on or after":"on or after","Thank you":"Thank you","Payment confirmation":"Payment confirmation","Print":"Print","Done":"Done","{{paymentMethod.type == \"Card\" && \"Visa ending in\" || \"Checking account ending in\" }} {{paymentMethod.accountNumberEndsWith}}":"{{paymentMethod.type == \"Card\" && \"Visa ending in\" || \"Checking account ending in\" }} {{paymentMethod.accountNumberEndsWith}}","You already have":"You already have","{{isAutoPay ? \"an Auto Pay\" : \"a payment\"}}":"{{isAutoPay ? \"an Autopay\" : \"a payment\"}}","scheduled in the amount of":"scheduled in the amount of","Would you like to make another payment in addition to your scheduled one?":"Would you like to make another payment in addition to your scheduled one?","Yes, Make An Additional Payment":"Yes, Make An Additional Payment","No":"No","Check Email":"Check Email","Manage Account":"Manage Account","Enterprise Accounts":"Enterprise Accounts","Suppliers":"Suppliers","Frontier Business Edge":"Ziply Fiber Business Edge","ATTENTION: you are agent":"ATTENTION: you are agent","acting on behalf of customer":"acting on behalf of customer","All activities are logged.":"All activities are logged.","New Charges Due Date":"New Charges Due Date","New Charges":"New Charges","Balance Forward":"Balance Forward","Previous Balance":"Previous Balance","For more information regarding your order, please":"For more information regarding your order, please","Chat with Us":"Chat with Us","Call us":"Call us","We've found":"We've found","for you in the last 30 days.":"for you in the last 30 days.","We've found 0 orders for you in the last 30 days.":"We've found 0 orders for you in the last 30 days.","Please select another account above and try again.":"Please select another account above and try again.","Order":"Order","needs your attention!":"needs your attention!","Please":"Please","chat with us":"chat with us","call us at":"call us at","so that we can complete your order.":"so that we can complete your order.","You have an appointment scheduled for Order#":"You have an appointment scheduled for Order#","For":"For","between":"between","and":"and","To cancel or change your appointment please":"To cancel or change your appointment please","Order Date:":"Order Date:","Status:":"Status:","DISCLAIMER":"DISCLAIMER","While Frontier makes every effort to honor the appointments made, there are times when unforeseen circumstances may delay or result in Frontier not being able to maintain your scheduled appointment time.  If this occurs, we will contact you to reschedule your appointment.":"While Frontier makes every effort to honor the appointments made, there are times when unforeseen circumstances may delay or result in Frontier not being able to maintain your scheduled appointment time.  If this occurs, we will contact you to reschedule your appointment.","Phone Number":"Phone Number","Completion Date":"Completion Date","Products Ordered":"Products Ordered","Products Removed":"Products Removed","Check Your Trouble Ticket Status":"Check Your Trouble Ticket Status","For more information regarding your ticket, please":"For more information regarding your ticket, please","trouble":"trouble","We've found 0 tickets for you in the last 30 days.":"We've found 0 tickets for you in the last 30 days.","You have an appointment scheduled for Ticket#":"You have an appointment scheduled for Ticket#","click here":"click here","to chat with us or":"to chat with us or","contact us at":"contact us at","Ticket":"Ticket","Ticket #:":"Ticket #:","Created Date:":"Created Date:","Ticket Description":"Ticket Description","Frontier ID, Password & Email Notifications":"Ziply ID, Password & Email Notifications","Frontier ID":"Ziply ID","New Email Address":"New Email Address","Enter a valid email address.":"Enter a valid email address.","Confirm New Email Address":"Confirm New Email Address","Your email addresses do not match.":"Your email addresses do not match.","Pending Change":"Pending Change","Resend Confirmation Email":"Resend Confirmation Email","Change my password":"Change my password","Old Password":"Old Password","Enter your old password here...":"Enter your old password here...","Enter your current password.":"Enter your current password.","New Password":"New Password","Enter new password here...":"Enter new password here...","Password must contain at least 8 characters, including a lowercase letter, an uppercase letter and at least one number.":"Password must contain at least 8 characters, including a lowercase letter, an uppercase letter and at least one number.","Re-enter New Password":"Re-enter New Password","Enter new again here...":"Enter new again here...","Your passwords do not match.":"Your passwords do not match.","Mobile Phone Number":"Mobile Phone Number","New Phone Number":"New Phone Number","Linked Accounts":"Linked Accounts","Street Address":"Street Address","City, State and ZIP":"City, State and ZIP","Unlink":"Unlink","Link Another Account":"Link Another Account","To link another Frontier account to your Frontier ID, please provide the following information.":"To link another Ziply Fiber account to your Ziply ID, please provide the following information.","Frontier Account Number":"Ziply Fiber Account Number","Need help finding this? Click here.":"Need help finding this? Click here.","example: 123-456-7890-123456-7 or 12345678901234567":"example: 123-456-7890-123456-7 or 12345678901234567","Enter your account number.":"Enter your account number.","Example: 1234":"Example: 1234","Enter your PIN.":"Enter your PIN.","Link Account":"Link Account","My Accounts":"My Accounts","Billing Address":"Billing Address","Bill Preference":"Bill Preference","Manage":"Manage","Receiving Bill By Mail.":"Receiving Bill By Mail.","Yes, I want paperless billing":"Yes, I want paperless billing","Enrolled in Paperless Billing.":"Enrolled in Paperless Billing.","Please mail my bills to my billing address.":"Please mail my bills to my billing address.","Preferred Language":"Preferred Language","Your bills and messages will be presented in the selected language.":"Your bills and messages will be presented in the selected language.","English":"English","Spanish":"Spanish","Customers who have access to this account via their Frontier ID":"Customers who have access to this account via their Ziply ID","To unlink a Customer from this account, click “Unlink” below. To link a Customer to this account, share your Account Number and PIN with the person you’d like to add and they can link their Frontier ID to this account in their":"To unlink a Customer from this account, click “Unlink” below. To link a Customer to this account, share your Account Number and PIN with the person you’d like to add and they can link their Ziply ID to this account in their","tab.":"tab.","First Name":"First Name","Last Name":"Last Name","Email":"Email","Max Rating for Video":"Max Rating for Video","change":"change","Your preferred language will be changed to":"Your preferred language will be changed to","Are you sure you want to continue?":"Are you sure you want to continue?","YES":"YES","NO":"NO","Summary":"Summary","May not reflect scheduled/pending payments":"May not reflect scheduled/pending payments","My Services":"My Services","Tool Box":"Tool Box","Corporate":"Corporate","Verizon Customers":"Verizon Customers","You are already signed up for autopay":"You are already signed up for autopay","FrontierTV Everywhere":"Ziply Fiber TV Everywhere","Reboot Set-Top Box":"Reboot Set-Top Box","Select the device and trigger reset.":"Select the device and trigger reset.","Manufacturer and the serial number details can be found on the device or in the users manual.":"Manufacturer and the serial number details can be found on the device or in the users manual.","Manufacturer:":"Manufacturer:","Serial number:":"Serial number:","Reset":"Reset","Your login session is no longer active.":"Your login session is no longer active.","To continue your session, please sign in again.":"To continue your session, please sign in again.","Please refer to your ":"Please refer to your ","bill":"bill","for a detailed summary of services.":"for a detailed summary of services.","Business":"Business","Pending Payments":"Pending Payments","Scheduled Payments":"Scheduled Payments","May not reflect scheduled payments":"May not reflect scheduled payments","(May not reflect scheduled payments)":"(May not reflect scheduled payments)","Check Your Order Status":"Check Your Order Status","OrdErrorMessage":"OrdErrorMessage","OrdAccountErrorMessage":"OrdAccountErrorMessage","Order Number":"Order Number","Service Address Zip Code":"Service Address Zip Code","Last Name or Business Name":"Last Name or Business Name","No orders found.":"No orders found.","Please try again":"Please try again","Please try again, or if you have a Frontier ID, you may":"Please try again, or if you have a Ziply ID, you may","sign in":"sign in","to view your order details. If you continue to have trouble locating your order, please":"to view your order details. If you continue to have trouble locating your order, please","Ticket Number":"Ticket Number","Check Status":"Check Status","SEARCH AGAIN":"SEARCH AGAIN","Appointment Date/Time":"Appointment Date/Time","Cancel Ticket":"Cancel Ticket","Are you sure you want to cancel your current ticket?<br /> This cannot be undone.":"Are you sure you want to cancel your current ticket?<br /> This cannot be undone.","Yes":"Yes","Are you sure you want to cancel your current ticket?  This cannot be undone.":"Are you sure you want to cancel your current ticket?  This cannot be undone.","Appointment Date":"Appointment Date","Shop":"Shop","Bundles":"Bundles","Offers":"Offers","MyFrontier App":"MyZiply App","Support Wizard":"Support Wizard","Test Your Speed":"Test Your Speed","Video Gallery":"Video Gallery","Frontier Yahoo Portal":"Ziply Fiber Yahoo Portal","Referral Program":"Referral Program","BusinessEdge Partner Program":"BusinessEdge Partner Program","Central":"Central","East":"East","Mid-Atlantic":"Mid-Atlantic","Midwest":"Midwest","National":"National","West":"West","Store Locator":"Store Locator","Phone Number:":"Phone Number:","Appointment Date/Time:":"Appointment Date/Time:","Completion Date:":"Completion Date:","Ticket Description:":"Ticket Description:","Products Ordered:":"Products Ordered:","Get the MyFrontier app":"Get the MyZiply App","Get the FrontierTV app":"Get the Ziply Fiber TV app","Watch FrontierTV Now":"Watch Ziply Fiber TV Now"," Chat with Us ":" Chat with Us "," Call us ":" Call us "," call us at ":" call us at ","Here is a record of all your payments. Any payments marked as “Scheduled” can still be changed. Simply click":"Here is a record of all your payments. Any payments marked as “Scheduled” can still be changed. Simply click","Quick links":"Quick links","Chat Live":"Chat Live","The Account Number was not Found.":"The Account Number was not Found.","Request a Paper Bill":"Request a Paper Bill","Please enter a valid account number.":"Please enter a valid account number.","Submit":"Submit","Please select a previous bill from the list below to have a paper bill mailed to your address on record.":"Please select a previous bill from the list below to have a paper bill mailed to your address on record.","Bill":"Bill","Select All Bills":"Select All Bills","Select bill":"Select bill","Selected":"Selected","You have no bills currently to display.":"You have no bills currently to display.","Current":"current","In Progress":"In progress","Cancel Request":"Cancel request","Your request has been processed.You should receive a copy of your paper bill(s) in 10 days.":"Your request has been processed. You should receive a copy of your paper bill(s) in 10 days.","Your paper bill request for ":"Your paper bill request for "," has been cancelled.":" has been cancelled.","Return to Account Management":"Return to Account Management","Return to Past Bill":"Return to Past Bills","Please enter an Account Number to have your bills mailed.":"Please enter an Account Number to have your bills mailed.","Try Again":"Try Again","Request another Paper Bill":"Request another Paper Bill","Return to Help Center":"Return to Help Center","Enter Account Number":"Enter Account Number","Success!":"Success!","We are having difficulty with your request.Please try again.":"We are having difficulty with your request. Please try again.","Pressroom":"Pressroom","Public Inspection Files":"Public Inspection Files","Wholesale":"Wholesale","National- IL, IA, MN, NE, UT":"National- IL, IA, MN, NE, UT","National- ID, MT":"National- ID, MT","Payments may take 3 to 5 days to complete.":"Payments may take 3 to 5 days to complete.","You can download each bill below as a PDF file. Click each bill to save it to your computer or print for your records.":"You can download each bill below as a PDF file. Click each bill to save it to your computer or print for your records.","Bills":"Bills","Back to Account Summary":"Back to Account Summary","Note: Downloads require Adobe Acrobat Reader. If you don't have a current version of this software,":"Note: Downloads require Adobe Acrobat Reader. If you don't have a current version of this software,","download it here for free.":"download it here for free.","Current Bill for":"Current Bill for","We are having difficulty with your request.Please try again":"We are having difficulty with your request.Please try again","Digital Essentials":"Digital Essentials","Moving":"Moving","Watch TV":"Watch TV","Get Vantage":"Get Vantage","first-name":"First Name","last-name":"Last Name","business-name":"Business Name","address":"Address","address-2":"Address (Continued)","city":"City","state":"State","zip-code":"Zip Code","email":"Email Address","email-confirm":"Confirm Email Address","customer-type":"Customer Type","customer-type-residential":"Residential","customer-type-business":"Business","phone-number":"Telephone number","ticket":"ticket","tickets":"tickets","order":"order","orders":"orders","request-error-contact-us":"We could not complete your request at this time, please <a href=\"/contact-us\">contact us</a> for further assistance.","Compare Bills":"Compare Bills","View and compare two bills at a time.":"View and compare two bills at a time.","Select":"Select","You only have one bill to view at this time.":"You only have one bill to view at this time.","Back":"Back","bills-unavailable-to-compare":"Unfortunately, bills are unavailable for comparison at this time.","sorry-for-any-inconvienience":"We’re sorry for any inconvenience and are working to resolve this issue.","one-or-more-bills-unavailable-to-compare":"One or more of your bills is unavailable to compare. Please make a new selection.","Important Messages":"Important Messages","View Messages":"View Messages","Account Number Info":"Your account number is 17-digits and can be found at the top of the 1st page of your bill.","Account Pin Info":"Your PIN is 4-digits and can be found at the top of the 1st page of your bill.","account-management":{"unprovisioned-welcome":"    <style> /***** WELCOME BANNER *****/ .unprovisioned-welcome .welcome-banner {     width: 100%;     overflow: hidden; }    /***** WELCOME MESSAGE *****/ .unprovisioned-welcome .welcome-message {     padding: 20px 0;     position: relative; }  @media (min-width: 768px) {     .unprovisioned-welcome .welcome-message {         padding: 40px 0;     } }  .unprovisioned-welcome .welcome-message .welcome-message-container {     font-size: 16px;     font-family: \"Nexa\";     margin: 0 auto;     text-align: center;     line-height: 24px;     color: #333;     padding: 0 20px; }  .unprovisioned-welcome .welcome-message .welcome-message-title {     font-size: 36px; 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}  @media (min-width: 768px) {     .unprovisioned-welcome .order-status-bar {         padding: 10px 50px;     } }  .unprovisioned-welcome .order-status-bar .order-status-bar-icon {     font-size: 26px;     color: white;     vertical-align: middle; }  .unprovisioned-welcome .order-status-bar .order-status-bar-text {     line-height: 26px;     vertical-align: middle;     padding-left: 10px; }  @media (min-width: 768px) {     .unprovisioned-welcome .order-status-bar     .order-status-bar-text {         padding-left: 20px;     } }  .unprovisioned-welcome .order-status-bar .order-status-bar-toggle {     float: right;     line-height: 40px;     font-size: 28px;     font-family: \"Nexa xBold\";     -webkit-transition: 0.25s ease-in-out;     -moz-transition: 0.25s ease-in-out;     transition: 0.25s ease-in-out; }  .unprovisioned-welcome .order-status-bar .order-status-bar-toggle.order-status-bar-closed {     -webkit-transform: scale(1, -1);     -moz-transform: scale(1, -1);     ms-filter:\"progid:DXImageTransform.Microsoft.BasicImage(rotation=2)\";     filter:progid:DXImageTransform.Microsoft.BasicImage(rotation=2);     transform: scale(1, -1);     line-height: 20px; }    /***** ORDER STATUS PANEL *****/ .unprovisioned-welcome .order-status {     position: absolute;     top: 0;     left: 0;     right: 0;     background-color: #fafafa;     padding: 40px 40px 0;     box-shadow: 0 0 10px 5px rgba(0, 0, 0, 0.2);     z-index: 100; }  .unprovisioned-welcome .order-status-orders {     max-height: 100%;     overflow-y: auto; }  .unprovisioned-welcome .order-status-order {     margin-bottom: 20px; }  .unprovisioned-welcome .order-status .order-status-header {     padding: 10px 5px;     border: 1px solid #cfcfcf;     background-color: white;     font-family: \"Nexa Bold\";     font-size: 14px;     color: #333; }  @media (min-width: 768px) {     .unprovisioned-welcome .order-status     .order-status-header {         padding: 10px 20px;         font-size: 18px;     } }   @media (min-width: 1200px) {     .unprovisioned-welcome .order-status     .order-status-header {         font-size: 22px;     } }  .unprovisioned-welcome .order-status .row {     margin-left: -5px;     margin-right: -5px; }  .unprovisioned-welcome .order-status  .row [class*=\"col-\"] {     padding-left: 5px;     padding-right: 5px; }  .unprovisioned-welcome .order-status .order-status-header p {     display: inline-block;     font-family: \"Nexa Bold\";     font-size: 24px;     color: #333;     background-color: white;     margin: 0; }  .unprovisioned-welcome .order-status .order-status-header p span.red {     color: #d9272d; }  .unprovisioned-welcome .order-status .order-status-bottom-toggle {     margin: 20px auto 0;     text-align: center;     width: 150px;     height: 40px;     background-color: #f4f4f4;     padding-top: 26px;     overflow: hidden;     cursor: pointer; }  .unprovisioned-welcome .order-status .order-status-bottom-toggle span {     font-size: 36px;     color: #2a7e93;     font-family: \"Nexa xBold\";     line-height: 0px; }    /***** ORDER STATUS DETAILS *****/ .unprovisioned-welcome tt-so-detail {     background-color: white; }  .unprovisioned-welcome tt-so-detail form {     border: 1px solid #cfcfcf;     border-top: 0;     background-color: white;     padding: 20px 30px 0; }  .unprovisioned-welcome tt-so-detail .form-inline > div {     float: none !important; }  .unprovisioned-welcome tt-so-detail .form-inline label.control-label {     text-align: right;     font-family: \"Nexa Bold\";     font-size: 16px; }    /***** INFO BOXES *****/ .unprovisioned-welcome .info-boxes {     background-color: #fafafa;     padding: 20px 5px; }  @media (min-width: 768px) {     .unprovisioned-welcome .info-boxes {         padding: 30px 40px;     } }  .unprovisioned-welcome .info-boxes .info-box {     min-height: 200px;     border: 1px solid rgb(204,204,204);     background-color: white;     box-shadow: 2px 2px rgba(0, 0, 0, 0.06);     margin-bottom: 20px;     padding: 20px;     font-size: 0; }  .unprovisioned-welcome .info-boxes .info-box-icon {     width: 10%;     display: inline-block;     vertical-align: top; }  .unprovisioned-welcome .info-boxes .info-box-icon div.info-box-icon-apps {     background: url(https://ziplyfiber.com/~/media/6F1584B47A1C4C05B04C5B6CCE7041CB.ashx) no-repeat;     width: 42px;     height: 42px;     margin-left: 8px; }  .unprovisioned-welcome .info-boxes .info-box-icon div.info-box-icon-video {     background: url(https://ziplyfiber.com/~/media/6A593F09BDE0488380999E42BA833A0A.ashx) no-repeat;     margin-top: -5px;     width: 45px;     height: 45px; }  .unprovisioned-welcome .info-boxes .info-box-icon div.info-box-icon-account {     background: url(https://ziplyfiber.com/~/media/C86595DC06A04AA48A7EEA31944168C2.ashx) no-repeat;     margin-top: -8px;     margin-left: -5px;     width: 52px;     height: 52px; }  .unprovisioned-welcome .info-boxes .info-box-app-icons {     margin: -8px; }  .unprovisioned-welcome .info-boxes .info-box-app-icons a {     display: inline-block;     vertical-align: middle;     width: 125px; }  .unprovisioned-welcome .info-boxes .info-box-app-icons a + a {     margin-left: 7px; }  .unprovisioned-welcome .info-boxes .info-box-content {     display: inline-block;     width: 90%;     padding-left: 15px; }  .unprovisioned-welcome .info-boxes .info-box-title {     font-family: \"Nexa\";     font-size: 24px;     color: #333;     margin-bottom: 10px; }  .unprovisioned-welcome .info-boxes .info-box-text {     font-family: \"Nexa\";     font-size: 16px;     line-height: 24px;     color: #333;     margin-bottom: 10px; }  .unprovisioned-welcome .info-boxes .info-box-link {     font-family: \"Nexa\";     font-size: 16px; }    /***** SOCIAL BOX *****/ .unprovisioned-welcome .social-box {     text-align: center;     background-color: #58595b;     color: white;     padding: 10px;     background: url(https://ziplyfiber.com/~/media/6FBED80631D948FB957DDB3A1488C576.ashx) }  @media (min-width: 768px) {     .unprovisioned-welcome .social-box {         padding: 40px;     } }  @media (min-width: 1200px) {     .unprovisioned-welcome .social-box {         padding: 40px 350px;     }  }      .unprovisioned-welcome .social-box .social-box-title {     font-family: \"Nexa xBold\";     font-size: 30px;     padding-bottom: 10px; }  .unprovisioned-welcome .social-box p {     margin-bottom: 0;     font-family: \"Nexa\";     font-size: 16px;     line-height: 24px;     margin: 0; }  .unprovisioned-welcome .social-box a {     color: #58595b; }  .unprovisioned-welcome .social-box .social-box-icons {     margin-top: 10px;     color: white;     font-size: 15px; }  .unprovisioned-welcome .social-box .social-box-icons .fa-stack {     margin: 0 5px; }    /***** ORDER HEADER TOGGLE DISABLED *****/ /* .order-header-toggle {     font-size: 35px;     line-height: 24px;     cursor: pointer;     font-family: \"Nexa xBold\";     color: #2b7d92; } @media (min-width: 1200px) {     .order-header-toggle {         line-height: 30px;     } } .order-header-toggle:before {     content: \"-\"; }  .order-header-toggle.order-header-toggle-closed:before {     content: \"+\"; } */ </style>  <div class=\"unprovisioned-welcome\">     <style>         @media (min-width: 1200px) {             .container {                 width: 1170px;             }         }     </style>     <div class=\"welcome-banner\"><img src=\"https://ziplyfiber.com/~/media/5BBA972EE29541ED98FD268310ED88F5.ashx\"></div>     <div ng-show=\"notifications.orders.length > 0\" class=\"order-status-bar\" ng-click=\"notificationsCollapsed = !notificationsCollapsed\">         <span class=\"fa fa-exclamation-circle order-status-bar-icon\"></span>         <span class=\"order-status-bar-text\">You have ({{notifications.orders.length}}) Notifications</span>         <div class=\"order-status-bar-toggle\" ng-class=\"{'order-status-bar-closed': notificationsCollapsed}\">^</div>     </div>     <div class=\"welcome-message\">         <div class=\"welcome-message-container\">           <div class=\"welcome-message-text welcome-message-title\">Ziply Fiber is getting ready to bring you great service.</div>           <div class=\"welcome-message-text welcome-message-text-3\">Once your order is completed, log back in to setup autopay and enroll in paperless billing.</div>           <div class=\"welcome-message-text welcome-message-text-2\">You can easily manage your account and settings right here in myZiply at any time. Experience the comfort of hassle-free, reliable service.             <div class=\"welcome-message-text welcome-message-text-1\">Thank you for your order and welcome to Ziply Fiber.</div>             <!--             <div class=\"welcome-message-text welcome-message-title\"><span class=\"bold\">We're proud</span> to be your new communications company!</div>             <div class=\"welcome-message-text\"><i class=\"fa fa-circle\"></i><i class=\"fa fa-circle\"></i><i class=\"fa fa-circle\"></i></div>             <div class=\"welcome-message-text welcome-message-text3\">We hope you'll be pleased with your services and your entire Ziply Fiber   experience.</div>             <div class=\"welcome-message-text welcome-message-text2\">Our online tools make it easier than ever to manage your Ziply Fiber account. Enroll in   Auto Pay, choose paperless billing-and so much more-from your favorite device.<br>At home or on the go, you're in control.</div>             <div class=\"welcome-message-text welcome-message-text1\">Here are some helpful resources to get you started!</div>-->         </div>         <div ng-show=\"notifications.orders.length > 0\" class=\"order-status\" collapse=\"notificationsCollapsed\">             <div ng-repeat=\"order in notifications.orders\" class=\"order-status-orders\">                 <div class=\"order-status-order\">                     <div class=\"order-status-header\">                         <div class=\"row\">                             <div class=\"text-center col-md-3\">Order# {{order.id}}</div>                             <div class=\"text-right col-md-3 col-xs-6\">Order Status</div>                             <div class=\"col-md-3 col-xs-5\"><span class=\"red\">{{order.status | i18n}}</span></div>                             <!-- div class=\"text-right col-md-3 col-xs-1 order-header-toggle order-header-toggle-closed\"></div-->                         </div>                     </div>                     <div class=\"order-status-body\">                         <tt-so-detail type=\"'SO'\"  item=\"order\" service-id=\"serviceId\" display-type=\"WELCOME\"/>                     </div>                 </div>             </div>             <div class=\"order-status-bottom-toggle\" ng-click=\"notificationsCollapsed = !notificationsCollapsed\"><span>^</span></div>         </div>     </div>     <!-- Info Boxes -->     <!--<div class=\"info-boxes\">         <div class=\"row\">             <div class=\"col-lg-4\">                 <div class=\"info-box\">                     <div class=\"info-box-icon\"><div class=\"info-box-icon-apps\"></div></div>                     <div class=\"info-box-content\">                         <div class=\"info-box-title\">Download Our Apps</div>                         <div class=\"info-box-text\">Manage your Ziply Fiber account and find support on your mobile device anytime.</div>                         <div class=\"info-box-app-icons\">                             <a href=\"https://play.google.com/store/apps/details?id=com.frontier.selfserve&amp;hl=en_US&amp;pcampaignid=MKT-Other-global-all-  co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\">                                 <img src=\"https://play.google.com/intl/en_us/badges/images/generic/en_badge_web_generic.png\" title=\"Google Play\"   style=\"width: 125px;\">                             </a>                             <a href=\"https://itunes.apple.com/us/app/myfrontier/id978439794?mt=8\" target=\"_blank\">                                 <img src=\"https://linkmaker.itunes.apple.com/assets/shared/badges/en-us/appstore-lrg.svg\" title=\"Apple App Store\"   style=\"width: 110px;\">                             </a>                         </div>                     </div>                 </div>             </div>             <div class=\"col-lg-4 col-md-6\">                 <div class=\"info-box\">                     <div class=\"info-box-icon\"><div class=\"info-box-icon-video\"></div></div>                     <div class=\"info-box-content\">                         <div class=\"info-box-title\">Help Center</div>                         <div class=\"info-box-text\">From support articles to how-to videos and more, it's easy to find the answers you need on   ziplyfiber.com.</div>                    </div>                 </div>             </div>             <div class=\"col-lg-4 col-md-6\">                 <div class=\"info-box\">                     <div class=\"info-box-icon\"><div class=\"info-box-icon-account\"></div></div>                     <div class=\"info-box-content\">                         <div class=\"info-box-title\">My Account</div>                         <div class=\"info-box-text\">Each month, sign in to My Account to see your current bill, payment history, past bills and more.</div>                     </div>                 </div>             </div>         </div>     </div>-->     <!--/ Info Boxes -->     <!-- Social Box -->     <!--<div class=\"social-box\">         <div class=\"social-box-title\">Get Answers on Social Media</div>         <p>There are many ways to connect with Ziply Fiber.</p>         <p>Find us on Facebook and Twitter for fast answers to your questions. You'll also see what's new in pay-per-view events and on demand   programming.</p>         <div class=\"social-box-icons\">             <span class=\"fa-stack fa-lg\">                 <a href=\"https://twitter.com/FrontierCorp\" target=\"_blank\">                     <i class=\"fa fa-circle fa-stack-2x twitter fa-inverse\"></i>                     <i class=\"fa fa-twitter fa-stack-1x\"></i>                 </a>             </span>             <span class=\"fa-stack fa-lg\">                 <a href=\"https://www.facebook.com/FrontierCorp\" target=\"_blank\">                     <i class=\"fa fa-circle fa-stack-2x facebook fa-inverse\"></i>                     <i class=\"fa fa-facebook fa-stack-1x\"></i>                 </a>             </span>         </div>     </div>-->   <!--/ Social Box --> </div>","express-pay":{"blocked":"We’re sorry, your account is not eligible for online payments.  If you have any questions please contact our Credit and Collections Department at 1.888.488.0032."},"ticket-reminder":{"title":"Appointment Reminder","body":"You have an appointment scheduled for Trouble Ticket {{reminder.ticketId}} on {{reminder.startDate | date:'mediumDate'}} between {{reminder.startDate | date:'shortTime'}} and {{reminder.endDate | date:'shortTime'}}."},"fsecure-toolbox-title":"Download Your Security Products","install-multi-device-security":"Install Multi-Device Security","install-password-manager":"Install Password Manager","access-content-anywhere":"Access Content Anywhere","modals":{"autopay-cancel":{"body-copy":"Are you sure you want to cancel Auto Pay?","button-no-dismiss":"No, Don't Cancel","button-yes-cancel":"Yes, Cancel","headline":"Cancel Auto Pay"},"paperless-cancel":{"button-no-dismiss":"No, Don't Cancel","button-yes-cancel":"Yes, Cancel","body-copy":"Are you sure you want to cancel Paperless Billing?","headline":"Cancel Paperless Billing"},"delete-payment-method":{"button-yes-delete":"Yes, Delete","body-copy":"Are you sure you want to delete this payment method?","headline":"Delete Payment Method ","button-no-dismiss":"No, Don’t Delete"},"delete-payment-method-active-autopay-error":{"button-ok":"OK","body-copy":"This payment method is used for your Auto Pay settings and cannot be removed until you select a different payment method for Auto Pay.<br><br> Please set up a different payment method and then update your Auto Pay settings.   ","headline":"Unable to Remove Payment Method"},"delete-payment-method-pending-payment-error":{"body-copy":"This payment method is used for a pending payment and cannot be removed at this time.<br><br> Once your payment has posted to your Frontier account, you can come back here and update your payment methods.","button-ok":"OK","headline":"Unable to Remove Payment Method"}},"service-refresh":{"app_waiting_repairing_message":"<div id=\"refresh-services\"><div class=\"text-center\"><i class=\"fa fa-spinner fa-spin text-darkgray\"></i></div><h1>We are attempting to repair your services now.</h1><p>We are running automated services to attempt to resolve your issue. This part of the process can take up to 2 minutes. Remember,  if you are currently using your home internet connection, your phone or TV services may be interrupted during this time.</p></div>","app_message_top":"<div class=\"section-heading text-navy ng-scope\">Troubleshoot Services</div><div class=\"margin-top-double ng-scope\">If you are experiencing problems with your Frontier services, try troubleshooting or rebooting your set top box.</div>","landing_page":" <!-- main reset ezbutton--> <section> <div id=\"main-reset\" class=\"half_2column_text_img\">\t \t<hr> \t<div class=\"container\"> \t\t<div class=\"col-xs-12 col-sm-6\"> \t\t\t<div class=\"row\"> \t\t\t\t<h1>Troubleshooting</h1> \t\t\t\t<h2>Repair Services</h2> \t\t\t \t\t\t\t<p>If you are experiencing difficulties with your internet connection, video or voice services, troubleshooting technology may resolve your issues. Select <strong>Run Troubleshooting</strong> below and we will attempt to automatically diagnose and resolve potential issues that might be affecting your services. </p>  \t\t\t \t\t\t\t<p>Your internet service may be interrupted for a period of 2-4 minutes. </p> \t\t\t\t<p>Running troubleshooting will not affect billing, channel lineups, or any recorded programming.  </p> \t\t\t\t<button class=\"btn btn-primary btn-lg\" ng-click=\"refresh()\">Run Troubleshooting</button>\t \t\t\t\t</div> \t\t\t</div> \t\t \t\t<div class=\"hidden-xs col-sm-6\"> \t\t\t<div class=\"row\"> \t\t\t\t<div class=\"img-responsive\"> \t\t\t\t\t<img src=\"/~/media/my-account/ezbutton/reset-main-img.png\" alt=\"my devices\"> \t\t\t\t</div> \t\t\t</div> \t\t</div> \t</div> </div> </section>","success_message":"<section> <div id=\"icon_message\" class=\"full_1column_text\"> <div class=\"container\"> <div class=\"col-xs-12\"> <div><em class=\"fa fa-check-circle aqua1\"></em></div> <h1>Troubleshooting Complete  </h1> <p>We have completed troubleshooting. Please take a moment to ensure your services are turned back on, connected, and running properly. </p> <p> Did this resolve your issue? </p> <div class=\"btn-row\"> <button class=\"btn btn-primary btn-lg\" ng-click=\"reportSuccess()\">Yes</button> <button class=\"btn btn-primary btn-lg\" ng-click=\"reportFailure()\">No</button> </div> </div> </div> </div> </section>","app_waiting_qualifying_message":"<div id=\"refresh-services\"><div class=\"text-center\"><i class=\"fa fa-spinner fa-spin text-darkgray\"></i></div><h1>Looking for problems and identifying solutions</h1><p>We are checking your service now to identify any issues and determine if they can be resolved through our automated services. This part of the process can take up to 2 minutes.</p></div>","app_fail_message":"<div id=\"refresh-services\" class=\"ng-scope\"><div class=\"text-center\"><i class=\"fa fa-exclamation-triangle text-marigold\"></i><h1>Unable To Repair Services</h1><p>We're sorry your services are not working as expected.</p><p>Please <a href=\"\" ng-click=\"contactUs()\">contact us</a> to continue troubleshooting.</p></div></div>","waiting_qualifying_message":"<section> <div class=\"container\"> <div id=\"icon_message\" class=\"full_1column_text\"> <div id=\"refresh-services\"> <div class=\"row\"> <div class=\"col-xs-12\"> <div class=\"text-center\"><i class=\"fa fa-spinner fa-spin text-darkgray\"></i></div> <h1>Looking for problems and identifying solutions</h1> <p>We are checking your service now to identify any issues and determine if they can be resolved through our automated services. This part of the process can take up to 2 minutes.  </p> </div> </div> </div> </div> </div> </section>","app_message_main":"<div id=\"refresh-services\"><p>If you are experiencing difficulties with your Frontier Internet connection, Video or Voice services, troubleshooting technology may resolve your issues. Select <strong>Run Troubleshooting</strong> below and Frontier will attempt to automatically diagnose and resolve  potential issues that might be affecting your services.</p><br><p>Your Frontier services may be interrupted for a period of 2-4 minutes.</p><p>Running troubleshooting will not affect billing, channel lineups, or any recorded programming.</p><button class=\"btn btn-red margin-top-double\" ng-click=\"refreshServices()\">Run Troubleshooting</button></div>","app_label_tab":"Troubleshoot","label_myacct":"Troubleshooting","app_success_message":"<div id=\"refresh-services\"><div class=\"text-center\"><i class=\"fa fa-check-circle text-aqua1\"></i></div><div class=\"text-center\"><h1>Troubleshooting Complete</h1><p>We have completed troubleshooting. Please take a moment to ensure your services are turned back on, connected, and running properly.</p><p>Did this resolve your issue?</p><div class=\"row\"><div class=\"col-xs-5 col-sm-4 col-xs-offset-1 col-sm-offset-2\"><button class=\"btn btn-red btn-outline\" ng-click=\"refreshServicesComplete(true)\">Yes</button></div><div class=\"col-xs-5 col-sm-4\"><button class=\"btn btn-red\" ng-click=\"refreshServicesComplete(false)\">No</button></div></div></div></div>","waiting_repairing_message":"<section> <div id=\"icon_message\" class=\"full_1column_text\"> <div id=\"refresh-services\"> <div class=\"col-xs-12\"> <div class=\"text-center\"><i class=\"fa fa-spinner fa-spin text-darkgray\"></i></div> <h1>We are attempting to repair your services now.</h1> <p>We are running automated services to attempt to resolve your issue. This part of the process can take up to 2 minutes. Remember,  if you are currently using your home internet connection, your phone or TV services may be interrupted during this time. </p> </div> </div> </div> </section>","fail_message":"<section> <div id=\"icon_message\" class=\"full_1column_text\">\t \t<div class=\"container\"> \t\t<div class=\"col-xs-12\"> \t\t\t \t\t\t<div><i class=\"fa fa-exclamation-triangle yellow\"></i></div> \t\t\t<h1>Unable To Repair Services  </h1> \t\t\t<p>We’re sorry your services are not working as expected. </p>  <p>Please select an option below to continue troubleshooting.</p>   \t\t</div> \t</div> </div><hr> </section>    <section> <div id=\"support\" class=\"half_2column_text\">\t \t<div class=\"container\"> \t<div class=\"col-xs-12 col-md-6 right-border-light\"> \t\t<h2>Need more help?</h2> \t\t<p>For more help troubleshooting your services, please <a href=\"/contact-us\">contact us</a>. \t\t</p> \t</div> \t<div class=\"col-xs-12 col-md-6\"> \t\t                   <h2>Support Tools</h2>                 <div class=\"row\">                                 <div class=\"col-sm-6\"> <div class=\"tool-link\"><a href=\"/account#/account/orders\" target=\"_self\">Order Status <span> ></span></a></div> <div class=\"tool-link\"><a href=\"/account#/accountTicket/tickets\" target=\"_self\">Ticket Status <span> ></span></a></div>                                  </div>                                 <div class=\"col-sm-6\">                                                 <div class=\"tool-link\"><a href=\"/helpcenter/categories/support-wizard\" target=\"_self\">Support Wizard <span> ></span></a></div>                                                                           <div class=\"tool-link\"><a href=\"/helpcenter/\" target=\"_self\">Help Center<span> ></span></a></div>                                </div> </div> </div></div></div></section>    "},"label_need-help":"Need help?","payment-disclaimer":"Note: If you have received a disconnect notice, or need to make a payment to restore services, please contact Collections at 1.888.488.0032 (fees may apply) or submit a payment via our automated service at 1.866.947.5955 (fees may apply) to ensure prompt crediting to your account. <strong>When making an online payment, please allow time for the transfer of funds.  If the funds are not received by Ziply Fiber by the due date, a fee may be assessed.</strong> ","ineligible-messaging":"Your current billing information is available at ZiplyFiber.com or on our mobile app. You can also make automatic payments from your bank account each month by signing up for our Bank Draft program. <div><span style=\"font-weight: lighter;\"><br> </span></div> <div><span style=\"font-weight: lighter;\">To make a payment through our automated system, please call 1.866.947.5955. You may also mail your payment to us at:</span> <p>Northwest Fiber<br> P.O. Box 740416<br> Cincinnati, OH 45274-0416</p>  <p>Please visit our <a href=\"http://ziplyfiber.com/helpcenter\">Online Help Center</a> if you have any questions, or you may chat with us online, in addition to speaking with a Customer Service consultant at 1.866.699.4759.<br> <div><br> </div> </p> </div>","label_refresh-services_app":"Troubleshoot"},"fchat":{"back":"Back","next":"Next","submit":"Submit","minimize":"Minimize","minimizeIcon":"-","reset":"Reset","resume":"Resume","launch":"Launch","send":"Send","close":"Close","closed":"Closed","thank-you":"Thank You","route-title-home":"Home","route-title-icon":"ICON","route-title-panel":"Chat Main Panel","route-title-pre-questions":"PreChat Questions","route-title-pre-login":"User Info/Login","route-title-pre-accounts":"User Account Selector","route-title-skip":"Skip straight to Chat","route-title-offline":"Chat Offline","route-title-close":"Close","panel-launcher":"Chat Test Launcher","name":"Name","email":"Email","phone":"Phone","share-your-information":"Share your Information","required-field":"Required Field","heading-signin":"Sign in for a personalized experience","choose-account":"Choose Account","choose":"-- Choose --","initial-question-heading":"How may we help you?","you-are":"You are # ","in-queue":" in the Queue.","chatting-with":"You are chatting with ","post-chat-survey":"Post Chat Survey","heading-global-outage":"Chat is currently (globally) Offline","heading-offline":"Chat is currently Offline","heading-contact-us":"Contact Us","heading-schedule-a-call":"Schedule a Call","leaveQueue":"Leave Queue?","endChat":"End Chat","areYouSure":"Are you sure you want to","thisWindow":"this window?","stay":"Stay","leave":"Leave","closeBody":"Are you sure you want to close this window?","leaveBody":"By selecting Leave, your chat window will close and you will be presented with Schedule a Call.","redirection-modal-title":"There is an issue with your account","redirection-modal-text":"<p>Please visit <strong><a target=\"_blank\" title=\"Account Status\" ng-click='clickAccountStatus()' href=\"https://iso.ziplyfiber.com/account-status?icid=chat_susp_acct_status\">Account Status</a></strong> for help with your account issue.</p>\n<p>Do you still need to chat with a live agent?</p>","redirection-modal-yes":"Yes","redirection-modal-no":"No"},"fid":{"alert-content":"This is the nice alert message.","alert-content-with-args":"This is the nice {p1} alert {p2} message.","decode":"{decode}","frontier-id":"Ziply ID","loading":"Loading...","saving":"Saving...","cancel":"Cancel","continue":"Continue","finish":"Finish","verify":"Verify","reset":"Reset","pay":"Make a Payment","confirm":"Confirm","ok":"OK","or":"OR","littleor":"or","error":"error","delete":"Delete","yes":"Yes","no":"No","yes-cancel":"Yes, Cancel","view":"View","edit":"Change","view-edit":"View/Edit","save":"Save","add":"Add","close":"Close","back":"Back","account":"Account","day":"{num} day","days":"{num} days","closed":"Closed","submit":"Submit","send":"Send","set":"Set","forgot":"Forgot?","forgot-id":"Forgot?","forgot-password":"Forgot?","unlink":"Unlink","recommended":"Recommended","first-name":"<strong>First Name</strong>","last-name":"<strong>Last Name</strong>","email":"<strong>Email</strong>","account-number":"Account Number","settings":"Settings","street-address":"Street Address","city":"City","zip":"ZIP code","state":"State","city-state-and-zip":"City, State and ZIP","services":"Services","password":"Online Password","en_password":"Password","billing-address":"Billing Address","bill-preference":"Bill Preference","bill-by-mail":"Receive Bill By Mail","yes-paperless-billing":"Yes, I want Paperless billing","go-green":"Go green!","enroll-paperless-billing":"Enroll in Paperless billing","enrolled-paperless-billing":"Enrolled in Paperless billing","mail-paper-bills":"Please mail my bills to my billing address.","manage":"Manage","click-here":"click here","still-need-help":"Still need help?","need-help":"Need help?","live-chat":"Live Chat","help-center":"Help Center","text-rates":"Standard text messaging rates may apply.","voice-rates":"Standard voice calling rates may apply.","select-one":"Select one","select-one-error":"Please select one of the options before you proceed.","steps-signup-label":"Sign Up","steps-identify-label":"Identify","steps-authenticate-label":"Authenticate","service-billpay":"Bill Pay","service-video":"Video","service-voice":"Voice","frontier-fios-digital-voice":"FiOS Digital Voice","video-U-Verse":"Ziply Fiber U-Verse Video","video-fios":"Ziply Fiber Video","video-fios_vz3":"Ziply Fiber Video","video-other":"Misc Video","language-english":"English","language-spanish":"Spanish","error-heading":"Sorry for the trouble!","error-message":"Unable to process your request at this time. Please try again later.","error-try-again":"Try Again","error-session-expired":"You have been signed out. Please Sign In again to continue.","header-login":"Sign In","header-logout":"Sign Out","header-help":"Help Center","header-forgot":"Can't Sign In","header-account":"Account","header-error":"Error","header-profile":"My Profile","header-linkedaccount":"Account","header-linkaccount":"Link Another Account","header-linkaccount2":"Link Account","header-noaccounts":"No Accounts Linked","header-linkeduser":"Authorized User","invalid-login":"Incorrect Ziply ID or Password.","username-placeholder":"mary@ziplyfiber.com","username-email-placeholder":"mary@ziplyfiber.com or marysmith","password-placeholder":"Password","phone-placeholder":"123-456-7890","accountno-placeholder":"12345678901234567","pin-placeholder":"1234","tnac-placeholder":"123456","service-order-number-placeholder":"123456789","route-title-home":"Home","route-title-accountValidation":"Profile Update","route-title-login":"Sign In","route-title-forgotPassword":"Forgot Password","route-title-forgotId":"Forgot Id","route-title-logout":"Sign Out","route-title-linkAccount":"Link Account","route-title-linkAuth":"Link Account","route-title-linkTnac":"Link Account","route-title-register":"Register","logging-in":"Signing in...","logging-out":"Signing out...","login-cant-sign-in":"Can't sign in?","login-register":"Register","login-button":"Sign In","login-button-ziply":"<p style=\"display:block !Important\">The new My Account website is now available and has a new address: https://ziplyfiber.com/myaccount/login. Please update any bookmarks. The old My Account login page, https://ziplyfiber.com/login, will not be accessible beginning April 30, 2024</p> ","en_login-button":"Sign In","login-disabled-message":"Our online billing system is temporarily unavailable. We are sorry for any inconvenience. Please try again later, or contact us using Chat or call us at 1.866.699.4759 (Residential) or 1.866.947.5988 (Business) for immediate assistance.","login-remember-me":"Remember my ID","en_login-remember-me":"Remember my ID","login-sign-in-with":"Sign in for full access to your account management tools.","login-id-username":"Ziply ID / Username","login-inline-id-username":"Ziply ID / Username","login-inline-forgot-id":"Forgot?","login-inline-forgot-password":"Forgot?","en_login-inline-id-username":"Ziply ID / Username","en_login-inline-forgot-id":"Forgot?","en_login-inline-forgot-password":"Forgot?","login-sign-up":"Sign Up","login-new":"New to Ziply Fiber?","login-new-to-frontier":"New to Ziply Fiber?","login-new-to-frontier-com":"New to ZiplyFiber.com?","login-get-started":"Get started now, it's fast and easy!","login-create-id":"Create a Ziply ID","login-list-emails":"These Email Addresses are associated with that Account:","login-your-frontier-id":"Your Ziply ID is {fid}","login-no-account":"Don't have an account?","login-sign-in-register":"Sign In/Register","login-inline-sign-in-register":"Sign In/Register","login-health-message":"Our online billing system is temporarily unavailable. We are sorry for any inconvenience. Please try again later, or contact us using Chat or call us at 1.866.699.4759 (Residential) or 1.866.947.5988 (Business) for immediate assistance.","login-invalid-credentials":"Your ID or password may be incorrect or have expired. Try again or select the \"Forgot\" option.","en_login-invalid-credentials":"Your ID or password may be incorrect or have expired. Try again or select the 'Forgot' option.","login-error":"There was a problem signing in. Please try again later.","en_login-error":"There was a problem signing in. Please try again later.","login-keep-me-logged-in":"Keep me signed in","login-help":"Help Center","login-contact":"Contact Us","login-settings":"Settings","missing-fields-welcome":"Welcome {name}!","missing-fields-title":"Complete your Profile","missing-fields-title-p2":"Please review and accept our updated Terms and Conditions to proceed.","missing-fields-title-p3":"Please update the missing Mobile Number (optional).","missing-fields-title-p4":"Please update the missing Mobile Number (optional) and review and accept our updated Terms and Conditions to proceed.","missing-fields-phone-label":"Mobile Number","missing-fields-phone-number-desc":"Thank you for providing your Mobile Number. Please confirm your consent for Ziply Fiber to use this number to contact you. If you do not wish to confirm your consent, please clear the Mobile Number field to continue.","missing-fields-from-register-modal-cancel-title":"Cancel create Ziply ID?","missing-fields-from-register-modal-cancel-text":"Would you like to cancel creating a Ziply ID? You will be signed out and won't be able to access your Ziply Fiber account.","missing-fields-modal-cancel-title":"Cancel Profile Update?","missing-fields-modal-cancel-text":"Would you like to cancel Profile Update? You will be signed out and won't be able to access your account. To access your account, please accept the Terms and Conditions.","missing-fields-right-half-title":"Enjoy the benefits of being a registered Ziply Fiber user.","missing-fields-right-half-p1":"Manage your Ziply Fiber account","missing-fields-right-half-p2":"Go Paperless and explore Auto Bill Pay","missing-fields-right-half-p3":"Check your order status, trouble ticket status and many more features","menu-item-about":"About MyZiply App","menu-item-policy":"Terms & Conditions","account-summary-salutation":"Hi {name}, welcome to Ziply Fiber!","account-summary-unverified-email":"You have not verified your email {email}.","account-summary-resend-email":"Resend verification email","account-summary-unverified-mobile-number":"You have not verified your Mobile Number {phone}.","account-summary-verify-mobile-number":"Verify now","forgot-other-options":"Other options","forgot-id-forgot":"Forgot Ziply ID","forgot-id-options":"If not, then browse ","forgot-id-choose-method":"Please choose a method to recover your ID:","forgot-id-guess-email":"Enter the Email Address or Username you used to create your ID","forgot-id-enter-ban-pin":"Enter the Billing Account Number and PIN to recover your ID","forgot-id-id-not-found":"This account does not have a Ziply ID.","forgot-id-login-with-email":"Enter the Email Address or Username you used to create your Ziply ID.","forgot-id-login-with-ban":"Enter your Billing Account Number and PIN to recover your ID.","forgot-id-email-address":"Email address or Username","forgot-id-ban-invalid":"Billing Account Number Invalid","forgot-id-pin-invalid":"PIN Invalid","forgot-id-email-invalid":"Email Address Invalid","forgot-id-billing-account-number":"Billing Account Number","forgot-id-pin":"PIN","forgot-id-not-found-title":"No matching Ziply ID found","forgot-id-try-again":"Try again, or ","forgot-id-create-fid":"Create Ziply ID.","forgot-id-no-fid-sign-in-with-email":"This account does not have a Ziply ID. Sign In with your Email Address or ","forgot-id-no-fid-found":"We cannot find a matching Ziply ID.","forgot-password-forgot":"Reset Ziply Fiber Password","forgot-password-login-with-email":"Enter the Email Address or Username you used to create your Ziply ID.","forgot-id-no-fid-locked-out":"Due to several failed attempts, your Account Number is locked for at least 30 minutes. This is for your security. If you need access sooner than 30 minutes contact us.","forgot-password-account-locked":"Your account is locked due to too many login attempts. Please contact customer service.","forgot-password-identify":"Please confirm your identity, so we can recover your Password.","forgot-password-email-label":"Email Address or Username","forgot-password-enter-new-password":"New Password","forgot-password-confirm-new-password":"Confirm new Password","forgot-password-customer-identity-select":"Select one of the following email addresses or phone numbers, and we will send an Access Code:","forgot-password-send-tnac-email":"Email to {address}","forgot-password-send-tnac-sms":"Text {address}","forgot-password-send-tnac-call":"Call {address}","forgot-password-send-access-code":"Send Access Code","forgot-password-try-diff-method":"Try a different method","forgot-password-resend-access-code":"Resend Access Code","forgot-password-mobile-tnac-error":"The access code you entered is incorrect. Please resend access code again or try different method to receive access code.","forgot-password-access-code-verification":"Access Code Verification","forgot-password-submit-access-code":"Please enter the Access Code","forgot-password-submit-access-code-email":"Please enter the Access Code","forgot-password-submit-access-code-sms":"Please enter the Access Code","forgot-password-submit-access-code-call":"Please enter the Access Code from the voice message here","forgot-password-access-code-error":"The Access Code you entered is incorrect. Please try again.","forgot-password-set-password":"Reset Ziply Password","forgot-password-enter-new-password-and-confirm":"Enter new Password to set the Password for this ID","forgot-password-not-found":"We cannot find a matching Ziply ID. Please try again or ","forgot-password-not-found-need-help":"Need help finding your ID?","forgot-password-new-password-error":"Unable to reset your Password.","forgot-password-access-code-invalid":"Access Code Invalid","forgot-password-no-verified-email-mobile-number":"To reset your password, you must verify your Frontier ID email address or mobile number. Please chat with us or call 1.866.699.4759 (residential) or 1.866.947.5988 (business).","forgot-password-reset-password-hint-text":"Must contain at least 8 characters, including a lowercase letter, an uppercase letter and at least one number.","forgot-password-passwords-mismatch-error":"Passwords do not match","forgot-password-reset-password-success":"New Password has been set.","link-account":"Link account","link-account-how-to":"How to Link an Account","link-account-h3":"Link an Account","link-account-fromreg-h3":"Your Ziply ID has been created","link-account-fromreg-p1":"Now, let's link your ID to your Ziply Fiber Account so that you can view and pay your bill.","link-account-p3-text":"We've sent a text message with an Access Code to {label}","link-account-p3-email":"We've sent an email message with an Access Code to {label}","link-account-p3-voice":"We've placed a call with an Access Code to {label}","link-account-h4-p1":"Select a method to identify your Account:","link-account-h4-p1v2":"Please identify your account using one of these methods:","link-account-h4-p2":"For your security, please select a method to verify you are the Account Owner or an Authorized User:","link-account-h4-p3":"Please enter the Access Code:","link-account-access-code-sms":"Please enter the Access Code from the text message here:","link-account-access-code-voice":"Please enter the Access Code from the voice call here:","link-account-access-code-email":"Please enter the Access Code from the email here:","link-account-id-phone":"Billing Telephone Number","link-account-id-username":"Email Address or Username","link-account-id-accountno":"Billing Account Number","link-account-phone":"Enter the Telephone Number for the Account:","link-account-username":"Enter the Email Address or Contact Email Address for the Account, or your Username:","link-account-accountno":"Enter your Account Number:","_link-account-accountno-tip":"Your Ziply Fiber account number has 17 digits. Your Verizon account number has 15 or 18 digits. Your AT&T account number has 9 or 13 digits depending on your AT&T account type.","link-account-accountno-tip":"<div><img src='https://ziplyfiber.com/~/media/my-account/fid/account.jpg' width='100%'/></div>","link-account-username-desc":" ","link-account-accountno-desc":" ","link-account-id-payment_last4":"Last 4 digits of Credit Card or Bank Account Number","link-account-id-tnac":"Send me an Access Code","link-account-id-pin":"Ziply Fiber Billing Account PIN","link-account-pin-only":"Former Verizon customers: If you have not yet received your Ziply Fiber bill, contact us using Chat or call us at 1.866.699.4759 for immediate assistance in linking your Frontier ID to your Billing Account.","link-account-pin-tip":"<div><img src='https://ziplyfiber.com/~/media/my-account/fid/pin.jpg' width='100%'/></div>","link-account-pin-desc":" ","link-account-id-service_order_number":"Ziply Fiber Service Order Number","link-account-payment_last4-title":"This Account includes Auto Pay Settings.","link-account-payment_last4":"Enter the last 4 digits of the Credit Card or Bank Account that you've used to make payments on this account:","link-account-payment_last4-autopay":"Enter the last 4 digits of the Credit Card or Bank Account used with that Auto Pay to authenticate for this Account. Later you'll be able to review and modify its AutoPay settings:","link-account-payment_last4-desc":" ","link-account-payment_last4-footer":"If you pick another authentication method, this Account's Auto Pay will remain active and you won't be able to review / modify its settings. You will however be able to cancel the Auto Pay and set up a new one.","link-account-tnac":"Select an Email Address or Phone Number where you can receive an Access Code:","link-account-pin":"Enter the Ziply Fiber PIN for this Billing Account from your Monthly Bill:","link-account-service_order_number":"Enter the Service Order Number from the Service Order:","link-account-tnac-email-at":"Email to {address}","link-account-tnac-text-at":"Text {address}","link-account-tnac-call-at":"Call {address}","link-account-accountno-error":"Enter a valid Account Number (only numbers and dashes allowed)","link-account-phone-error":"Enter a valid Phone Number, for example 123-456-7890","link-account-password":"Password","link-account-pin-ph":"1234","link-account-resend-access-code":"Resend Access Code","link-account-try-diff-method":"Try a different method","link-account-pin-server-error":"Incorrect PIN, please try again","link-account-password-server-error":"Incorrect Online Bill Pay Password, please try again.","link-account-tnac-server-error":"Incorrect Access Code, please try again","link-account-service_order_number-server-error":"Incorrect Service Order Number, please try again","link-account-payment_last4-server-error":"Incorrect last 4 digits, please try again","link-account-pin-error":"Enter a valid PIN, for example 1234","link-account-tnac-error":"Enter a valid Access Code, for example 123456","link-account-service_order_number-error":"Enter a valid Service Order Number, for example 123456789","link-account-payment_last4-error":"Enter the last 4 digits, for example 1234","link-account-phone-server-error":"No matching Billing Telephone Number or Mobile Number found","link-account-username-server-error":"No matching Email Address or Username found","link-account-accountno-server-error":"No matching Billing Account Number found","link-account-accountcommercial-error":"You cannot link to a commercial business account.  Click to learn how to setup a ZID on a business account. ","account-summary-no-linked-accounts-title":"No linked Accounts","account-summary-no-linked-accounts-text":"This Ziply ID is not linked to a Billing Account. Use <em>My Profile</em> to link your Ziply ID to your Account for online and mobile access to your account and its services.","link-account-modal-cancel-title":"Cancel Account Linking?","link-account-modal-cancel-text":"Would you like to cancel Account Linking? You can link your Account later in <em>My Profile</em>.","link-account-link-account":"Link Account","link-account-success":"Your Ziply ID has been linked to this Account","link-account-success-fromregister":"Thank you! Your Ziply ID has been created and linked to your Billing Account.","link-account-error":"There was a problem linking your account. Please try again later.","link-account-existing-account-error":"Your Ziply ID is already linked to this Account","link-account-locked-out-message":"You have reached the maximum number of attempts allowed for Account linking. Please call Ziply Fiber customer service for assistance.","link-account-locked-out-title":"Connect with Customer support","create-id-dlg-header":"Ziply ID created","create-id-dlg-alert":"Important: For your security, we have sent a Verification email to {email}.","create-id-dlg-myprofile-link":"Go to My Profile","create-id-dlg-p1":"To continue using your Ziply ID account, please click the verification link included in that email.","create-id-dlg-pt1":"Didn’t receive the Verification email?","create-id-dlg-pt2":"Prefer to verify by Text Message? Add/verify your mobile phone settings.","link-account-modal-title":"Link another Account","linked-user-linked":"{user} is linked to this Account.","linked-user-first-name":"First Name","linked-user-last-name":"Last Name","linked-user-email":"Email","linked-user-unlink":"Unlink","linked-user-unlink-success":"{user} has been unlinked from this Account,","linked-user-unlink-failed":"Could not unlink {user} from this Account","linked-user-prompt-title":"You're about to unlink {user} from this Account.","linked-user-prompt-message":"{user} will immediately lose online and call center access to this account.","noaccounts-p1":"You have no linked Accounts.","noaccounts-p2":"This Ziply ID is not linked to a Billing Account. Use <em>My Profile</em> to link your Ziply ID to your Account for online and mobile access to your account and its services.","noaccounts-my-profile":"My Profile","modal-system-error-title":"System Error","modal-system-error-text":"We are sorry, but the server encountered an error processing your request. Please try again later.","modal-system-error-default-button":"OK","registering-in":"Signing Up...","register-header":"Create Your Ziply ID","register-copy":"<div class=\"hidden-sm hidden-xs register-header-copy\"><h3><strong>Create Your Ziply ID</strong></h3><ul class=\"bullet-list\"><li>Save time by reviewing &amp; paying your bill online.</li><li>Never miss paying your bill again&mdash;sign up for Auto Pay.</li><li>Go green! Sign up for paperless billing.</li><li>Take advantage of special offers.</li></ul></div>","register-verizon-banner-title":"Verizon Customers: to create your Ziply ID, you will need access to one of the following to receive your Ziply ID Access Code:","register-verizon-banner-point1":"Your email address on file with Verizon,","register-verizon-banner-point2":"or your billing telephone number from Verizon,","register-verizon-banner-point3":"or your billing account number from your Verizon bill","register-label":"Create Ziply ID with your Email Address","register-required":"required","register-first-name-label":"First Name","register-last-name-label":"Last Name","register-email-label":"Email","register-receive-promotions-by-email":"I'd like to receive special offers and promotions from Ziply Fiber by email","register-password-requirements-label":"Choose Password","register-password-label":"<strong>Create Your Password</strong>","register-confirm-password-label":"<strong>Confirm Your Password</strong>","register-phone-number-label":"Mobile Number","register-phone-number-desc":"Thank you for providing your Mobile Number. Please confirm your consent for Ziply Fiber to use this number to contact you. If you do not wish to confirm your consent, please clear the Mobile Number field to continue creating your Ziply ID.","register-phone-number-disclosure":"I consent to receive account related and marketing calls and/or texts from or on behalf of Ziply Fiber Corp. and its affiliates at the wireless telephone number provided above, including by use of autodialed/automated technology. I understand that consent is not a condition of purchasing or receiving service.","register-phone-number-disclosure-denied":"I do not consent.","register-first-name-placeholder":"mary","register-last-name-placeholder":"smith","register-email-placeholder":"mary@ziplyfiber.com","register-password-placeholder":"Password","register-confirm-password-placeholder":"Re-enter Password","register-password-requirements-text":"Your password must have:<ul class=\"bullet-list\"><li>8 or more characters</li><li>Upper & lowercase letters</li><li>At least one number</li></ul> ","register-accept-tc-pre-text":"I have read and agree to the ","register-terms-and-conditions":"Terms and Conditions","register-cancel-button":"Cancel","register-create-id-button":"Create ID","register-already-have-account-text":"Already have an Account?","register-goto-sign-in":"Sign In","register-first-name-missing-error":"First Name is missing","register-first-name-format-error":"Invalid First Name format","register-last-name-missing-error":"Last Name is missing","register-last-name-format-error":"Invalid Last Name format","register-email-missing-error":"Email Address is missing","register-email-invalid-format-error":"Invalid Email Address format","register-existing-email-error":"The Email Address matches to an existing Ziply ID. Please try a different Email Address.","register-invalid-email-error":"Email Address is invalid","register-password-strength-error":"Password must match the requirements","register-invalid-password-error":"Incorrect Password format","register-passwords-mismatch-error":"Passwords do not match","register-existing-phone-error":"Mobile Number already exists","register-phone-missing-error":"Mobile Number is missing.","register-phone-invalid-format-error":"Enter a valid Mobile Number, for example 123-456-7890","register-phone-invalid-error":"Mobile Number is invalid.","register-tos-version-expired-error":"Please review and accept our updated Terms and Conditions to proceed.","register-captcha-error":"Please respond to the reCAPTCHA.","register-info-error":"Unable to create your Ziply ID.","register-modalconfig-missing-phone-title":"You have not entered a mobile number","register-modalconfig-missing-phone-text":"You have chosen not to receive valuable mobile updates from Ziply Fiber. Are you sure you’d like to continue without entering a mobile phone number?","register-modalconfig-missing-phone-non-default-button":"Cancel","register-modalconfig-missing-phone-default-button":"Yes, Continue without Mobile Number","register-modalconfig-missing-phone-default-button-mobile":"Yes, Continue","register-modalconfig-registered-title":"Create Ziply ID","register-modalconfig-registered-default-button":"Close","register-modalconfig-not-registered-title":"Unable to create Ziply ID","register-modalconfig-not-registered-text":"We are sorry, but we are not able to create your Ziply ID at this time. Please try again later.","register-modalconfig-not-registered-default-button":"OK","myprofile":"My Profile","myprofile-password-recovery":"Password recovery using an access code requires a verified Ziply ID or a verified Mobile Number. Please verify either or both of them.","myprofile-password-recovery-missing-phone":"Easy password recovery requires a verified Ziply ID or Mobile Number. Please verify your Ziply ID and/or add and verify a Mobile Number.","myprofile-frontierid-password-notifications":"Ziply ID, Online Password & Account Passcode","myprofile-frontierid":"Ziply ID","myprofile-account-pin":"Account Passcode","myprofile-account-pin-create":"Create","myprofile-account-pin-create-cancel":"Cancel","myprofile-account-pin-create-new":"New Passcode","myprofile-account-pin-create-confirm":"Confirm Passcode","myprofile-account-pin-create-placeholder":"Enter a 5-digit number","myprofile-account-pin-create-placeholder-confirm":"Re-enter your 5-digit number","myprofile-account-pin-create-mismatch":"Your passcodes do not match.","myprofile-account-pin-create-invalid":"Passcode must be a 5-digit number.","myprofile-account-pin-tooltip-text":"The Account Passcode is a 5-digit number used by Ziply Fiber call centers to confirm your identity and protect your account from unauthorized access.","myprofile-account-pin-create-disclaimer":"For security purposes, Ziply Fiber recommends a 5-digit Account Passcode to confirm your identity and protect your account from unauthorized access and/or changes to your telephone service provider.","myprofile-account-pin-created-message":"Your Account Passcode has been created. It’s important to remember your passcode.  To protect your account, you will be required to validate your passcode every time you call Ziply fiber.","myprofile-account-pin-changed-message":"Your Account Passcode has been changed. It’s important to remember your passcode.  To protect your account, you will be required to validate your passcode every time you call Ziply fiber.","myprofile-account-pin-change":"Change","myprofile-account-pin-showPin":"Show Passcode","myprofile-account-pin-hidePin":"Hide Passcode","myprofile-new-email-address":"New Email Address","myprofile-invalid-email-address":"Enter a valid Email Address.","myprofile-email-addresses-dont-match":"Your Email Addresses do not match","myprofile-confirm-email-address":"Confirm Email Address","myprofile-email-addresses-do-not-match":"Email addresses do not match.","myprofile-email-address-change-failed":"Unable to update Email Address. Please try again later.","myprofile-email-address-change-failed-email-conflict":"Unable to update Email Address. The Email Address matches to an existing Ziply ID. Please try a different Email Address.","myprofile-email-resend-success":"Verification email resent","myprofile-email-resend-failed":"Could not resend the verification email. Please try again later.","myprofile-change-password":"Change","myprofile-old-password":"Current Password","myprofile-enter-your-current-password":"Enter your current Password","myprofile-new-password":"New Password","myprofile-password-rules":"Password must contain at least 8 characters, including a lowercase letter, an uppercase letter and at least one number.","myprofile-reenter-new-password":"Confirm new password","myprofile-password-requirements-header":"Your password must have: ","myprofile-password-requirements-itemOne":"8 or more characters","myprofile-password-requirements-itemTwo":"Upper & lowercase letters","myprofile-password-requirements-itemThree":"At least one number","myprofile-editpassword-enter-old-password-placeholder":"Enter current password","myprofile-editpassword-enter-new-password-placeholder":"Enter new password","myprofile-editpassword-enter-new-password-again-placeholder":"Re-enter new password","myprofile-passwords-do-not-match":"Your Passwords do not match.","myprofile-password-changed-successfully":"Your Password has been changed.","myprofile-password-change-failed":"Unable to update Password. Please try again later.","myprofile-editmobilenumber-success":"Your Mobile Number has been updated.","myprofile-editmobilenumber-fail":"Unable to update Mobile Number. Please try again later.","myprofile-unlink-success":"This account has been unlinked from your Frontier ID. If you had Auto Pay set up for this account, it will be cancelled. ","myprofile-unlink-error":"Unable to unlink this Account. Please try again later.","myprofile-mobile-number-change-failed":"Unable to update Mobile Number. Please try again later.","myprofile-mobile-number-add":"Add Mobile Number","myprofile-mobile-number-required-verification-note":"Note: Password recovery using an access code requires a verified Ziply ID or a verified Mobile Number.","myprofile-preferred-language-changed-successfully":"Preferred Language changed.","myprofile-preferred-language-change-failed":"Unable to change Preferred Language. Please try again later.","myprofile-bill-preference-changed-successfully":"Updated Billing Preference.","myprofile-bill-preference-change-failed":"Unable to update Billing Preference. Please try again later.","myprofile-myaccounts":"My Accounts","myprofile-createid-link":"Add another User to these services","myprofile-createid-title":"Add another User","myprofile-createid-email":"Email Address","myprofile-createid-roles":"Select the services this User will have access to:","myprofile-createid-roles-voip":"FiOS Digital Voice","myprofile-createid-roles-billpay":"Bill Pay","myprofile-createid-roles-uverse":"Ziply Fiber U-Verse Video","myprofile-createid-roles-fios":"Ziply Fiber Video","myprofile-createid-roles-fiosvz3":"Ziply Fiber Video","myprofile-createid-roles-admin":"Admin","myprofile-createid-roles-analyst":"Analyst","myprofile-createid-permissions":"Permissions","myprofile-createid-yes":"Yes","myprofile-createid-no":"No","myprofile-createid-p1":"Please provide this Ziply ID Email Address and Password to the new User. No confirmation email will be sent to that Email Address.","myprofile-createid-p3":"Ziply ID created. Please provide this Ziply ID Email Address and Password to the new User.","myprofile-createid-user-invited":"The user {email} has been added to the services. An invitation email has been sent. The recipient will need the access code: {code} to create their Ziply ID.","myprofile-createid-parent-exists":"This Ziply ID {email} already exists and is linked to this account.","myprofile-createid-user-promoted":"This Ziply ID {email} is promoted and will also have full access to all account information and features.","myprofile-createid-user-attached":"The user {email} has been added to the services.","myprofile-no-linked-accounts-title":"No Residential accounts linked.","myprofile-add-billpay-member-account":"Add another User to manage this Account","myprofile-add-billpay-member-title":"Add another User to this Account","myprofile-add-billpay-member-p1":"Enter the new User's Email Address. This User will have full access to this Account.","myprofile-add-member-p1":"Enter the new User's Email Address.","myprofile-edit-video-title":"Edit Parental Controls","myprofile-share-code-title":"Save and share these details","myprofile-share-code-text":"Please provide this Ziply ID Email Address: {email} and Access Code: {code} to the new User.","myprofile-createid-parental-title":"Parental Control Rating","myprofile-createid-parental-uverse":"This setting allows you to limit the viewing options for this Ziply ID, for the Ziply Fiber TV Portal and the Ziply Fiber TV mobile App. The rating you select will be the maximum allowed Rating for content viewed in these applications. It will not affect viewing using the U-verse set-top box.","myprofile-createid-parental-fios":"This setting allows you to limit the viewing options for this Ziply ID, for the Ziply Fiber TV Portal and the Ziply Fiber TV mobile App. The rating you select will be the maximum allowed Rating for content viewed in these applications. It will not affect viewing using the FIOS set-top box.","myprofile-createid-parental-fios-vod":"FiOS Video on Demand","myprofile-createid-parental-fios-tvonline":"FiOS TV Online","myprofile-createid-parental-fios-vod-active":"Activate this account","myprofile-createid-parental-fios-vod-disable":"Disable purchase and rent options for this account","myprofile-createid-parental-fios-vod-active-disable":"The account must be activated before purchasing can be disabled.","myprofile-createid-parental-max-rating":"Set Maximum Rating","myprofile-createid-parental-max-rating-desc":"Titles above maximum rating will not be displayed to this User.","myprofile-createid-parental-all_ages":"All Ages","myprofile-createid-parental-ages_7plus":"Age 7+","myprofile-createid-parental-ages_13plus":"Age 13+","myprofile-createid-parental-ages_17plus":"Age 17+","myprofile-createid-parental-ages_18plus":"Age 18+","myprofile-account-unlink-title":"Unlink Account? ","myprofile-account-unlink-text":"You’ll immediately lose access to this account. <br> If you have Auto Pay set up for this account, it will be cancelled. ","myprofile-account-unlink-button":"Unlink","myprofile-user-unlink-title":"Unlink User?","myprofile-user-unlink-text":"The user will immediately lose access to this account.<br> If the user has Auto Pay set up for this account, it will be cancelled. ","myprofile-user-unlink-button":"Unlink","myprofile-user-unlink-success":"{user} has been unlinked from this account and will no longer have access to the account information. If the user had Auto Pay set up for this account, it will be cancelled. ","myprofile-link-another-account":"Link another Account","myprofile-verifyemail-title":"Verify your Email","myprofile-verifyemail-sent":"A verification email has been sent to {email}.","myprofile-verifyemail-sent-p1":"Please click the verification link included in that email to verify your email.","myprofile-verifyemail-not-verified":"Not Verified","myprofile-verifyemail-verify-now":"Verify Now","myprofile-verifyemail-verified":"Verified","myprofile-verifyemail-link":"Resend Email","myprofile-verifymobile-link":"Verify your Mobile Number","myprofile-verifymobile-verified":"Verified","myprofile-verifymobile-title":"Verify your Mobile Number","myprofile-verifymobile-p1":"Select an option to verify your Mobile Number:","myprofile-verifymobile-call":"Call me at {phone}","myprofile-verifymobile-text":"Text me at {phone}","myprofile-verifymobile-p2-call":"We have placed a call to {label}","myprofile-verifymobile-p2-text":"We have sent a text message to {label}","myprofile-verifymobile-p3":"Please enter the Access Code","myprofile-verifymobile-resend":"Resend Access Code","myprofile-verifymobile-verified-message":"Your Mobile Number: {phone} has been verified.","myprofile-verifymobile-delivery-failure":"Access code could not be delivered to your Mobile Number: {phone}. Please check your number.","myprofile-verifymobile-delivery-failure-invalid":"Invalid Mobile number: {phone}. Access code could not be delivered.","myprofile-settings-link":"Settings","myprofile-edit-billing-address":"Edit Billing Address","myprofile-edit-address-1":"Address","myprofile-edit-address-2":"Address line 2 (optional)","myprofile-edit-address-success":"Your Billing Address has been changed.","myprofile-edit-address-error":"Unable to update the Billing Address. Please try again later.","myprofile-parentalcontrols":"Parental Controls","myprofile-maximum-rating":"Maximum Rating","myprofile-userdetails-pcr-title":"Parental Control Rating for {email}","myprofile-userdetails-pcr-title-nobilling":"Parental Control Rating for {email} is set to {rating}.","myprofile-userdetails-pcr-desc":"This setting allows you to limit the viewing options for this Ziply ID, for the Ziply Fiber TV Portal and the Ziply Fiber TV mobile App. The rating you select will be the maximum allowed Rating for content viewed in these applications. It will not affect viewing using the U-verse set-top box.","myprofile-userdetails-pcr-desc-nobilling":"This setting limits the viewing options for this Ziply ID, for the Ziply Fiber TV Portal and the Ziply Fiber TV mobile App. The selected rating will be the maximum allowed Rating for content viewed in these applications. It will not affect viewing using the U-verse set-top box.","myprofile-userdetails-pcr-save-success":"Maximum rating has been saved.","myprofile-userdetails-pcr-save-error":"Unable to save maximum rating. Please try again later.","myprofile-edit-link":"Edit","myprofile-remove-link":"Remove","myprofile-remove-service-title":"Remove a User from this service","myprofile-remove-service-text":"Do you want to remove this User from this service?","myprofile-remove-button":"Remove","myprofile-remove-success":"User has been removed from this service.","myprofile-remove-error":"Unable to remove User from this service. Please try again later.","myprofile-mobile-phone-number":"Mobile Number","myprofile-new-phone-number":"New Phone Number","myprofile-residential-accounts":"Residential Accounts","myprofile-residential-small-business-accounts":"Accounts Linked to this Ziply ID","myprofile-commercial-accounts":"Commercial Accounts","myprofile-user-list-heading":"Users who have access to this account using their Ziply ID","myprofile-user-list-description":"To unlink a User from this Account, click Unlink below. To link another User to this Account, share your Account Number and PIN with that User. They can use that information in <em>My Profile</em> to link their Ziply ID to this Account.","myprofile-myservices":"My Services","myprofile-myservices-description":"Use this section to manage the Permissions for the other Users who are linked to this Account.","myprofile-myservices-info":"Your Ziply Fiber account includes Video and/or Voice services that you can share with other members in your family, without sharing your Billing Account information. You can manage their access and permissions here.","myprofile-myservices-uv-desc":"Link an existing UltraViolet account to watch your UltraViolet Movies on ZiplyFiber.com, your tablet, phone, and TV.","myprofile-myservices-uv-link":"Link your UltraViolet account","myprofile-myservices-uv-linked":"This account is linked to your UltraViolet account. If you wish to unlink it, please use myuv.com to unlink your UltraViolet account.","myprofile-commercial-manage-id":"Manage ID","myprofile-commercial-organization":"Organization","myprofile-commercial-manage-accounts-and-users-link":"Manage Accounts and Users","myprofile-commercial-manage-accounts-and-users":"Manage Accounts and Users","myprofile-commercial-linked-account":"Linked Account","myprofile-commercial-user-role":"Role","myprofile-commercial-user-role-admin":"Admin","myprofile-commercial-user-role-analyst":"Analyst","myprofile-commercial-user-access-level":"Access Level","myprofile-commercial-user-new-access-level":"New Access Level","myprofile-commercial-user-permissions":"Permissions","myprofile-commercial-user-permission-MP":"Manage Payments","myprofile-commercial-user-permission-EP":"Manage Payment Methods","myprofile-commercial-user-permission-EU":"Edit Users","myprofile-commercial-user-permission-HX":"Manage Public Hierarchies","myprofile-commercial-user-permission-H5":"Setup – Hierarchies – Edit Levels","myprofile-commercial-user-permission-CU":"Setting – Change Users","myprofile-commercial-user-permission-AL":"Account Linkage","myprofile-commercial-user-permission-FT":"Report Order - SFTP Delivery","myprofile-commercial-user-permission-CO":"Multicurrency - common currency conversion available","myprofile-commercial-user-permission-OC":"Multicurrency - manage organization currency rate","myprofile-commercial-user-permission-AI":"Edit Account Information","myprofile-commercial-user-permission-DI":"Ability to dispute a charge","myprofile-commercial-user-permission-MD":"Edit Global Descriptions","myprofile-commercial-user-permission-IM":"Service Inventory Management","myprofile-commercial-user-permission-AG":"Account Group Management","myprofile-commercial-edit-user-permissions":"Edit Permissions","myprofile-commercial-view-user-permissions":"View Permissions","myprofile-commercial-manage-users":"Manage Users","myprofile-commercial-contact-mobile-number":"Mobile Number","myprofile-commercial-user-roles":"Roles","myprofile-commercial-createid-link":"Create ID","myprofile-commercial-createid-title":"Create ID","myprofile-commercial-createid-permissions-title":"Permissions","myprofile-commercial-createid-permissions-description":"Set the permissions for the new Ziply ID.","myprofile-commercial-createid-cannot-create-title":"Unable to create Ziply ID","myprofile-commercial-createid-cannot-create-description":"You need to have a Premium Account to create an ID.","myprofile-commercial-edit-permissions-description":"Update the permissions for this Ziply ID.","myprofile-commercial-view-permissions-description":"View the permissions for this Ziply ID.","myprofile-commercial-createid-role-description":"Only the role of Analyst can be created. To give Admin rights to this user you can change this setting later in <em>Manage Accounts and Users</em>.","myprofile-commercial-createid-access-level":"Access Level","myprofile-commercial-createid-mobile-phone-label":"Mobile Number","myprofile-commercial-createid-set-permissions":"Set Permissions","myprofile-commercial-createid-button":"Create Ziply ID","myprofile-commercial-createid-success-title":"Ziply ID Created","myprofile-commercial-createid-success":"Ziply ID created. Please provide this Ziply ID Email Address and Password to the new User.","myprofile-commercial-createid-success-notification":"New Ziply ID '{frontierId}' has been created and linked to this account. Provide the Ziply ID and the password ({password}) to the new user.","myprofile-commercial-createid-linked-notification":"The Ziply ID '{frontierId}' has been linked to this Account.","myprofile-commercial-createid-id-exists-and-linked-to-this-account-notification":"The Ziply ID already exists and is linked to this Account.","myprofile-commercial-createid-id-exists-and-linked-to-another-account-notification":"The Ziply ID already exists and is linked to another commercial Account.","myprofile-commercial-createid-no-permissions-notification":"You don't have the necessary permissions to create a Ziply ID.","myprofile-commercial-createid-no-admin-notification":"You need to have the Admin role to create a Ziply ID.","myprofile-commercial-createid-no-premium-account-notification":"You need have a Premium Account to create a Ziply ID.","myprofile-commercial-createid-too-many-users-notification":"You have reached the maximum number of Ziply IDs for this Account.","myprofile-commercial-createid-link-frontier-id-to-account-title":"Link the Ziply ID to this Account?","myprofile-commercial-createid-link-frontier-id-to-account-description":"The Ziply ID already exists. Would you like to link the Ziply ID to this Account?","myprofile-commercial-user-demote-title":"Change this Ziply ID's role to Analyst?","myprofile-commercial-user-demote-description":"If you change this Ziply ID's role to Analyst, then this ID will not be able to create and manage other Ziply IDs on this account.","myprofile-commercial-user-demote-button":"Change Role to Analyst","myprofile-commercial-user-demote-success":"Changed Ziply ID role to Analyst","myprofile-phone-error":"Enter a valid Phone Number, for example 123-456-7890","myprofile-preferred-language-label":"Preferred Language","myprofile-preferred-language-description":"Your bills and messages will be presented in the selected language.","myprofile-preferred-language-note":"This change will not take effect until your next billing cycle.","myprofile-commercial-more-link":"More","myprofile-modalconfig-deletemobile-title":"Delete Mobile Number?","myprofile-modalconfig-deletemobile-text":"Would you like to Delete your Mobile Number? You will not be able to recover password via mobile.","myprofile-modalconfig-deletemobile-non-default-button":"Cancel","myprofile-modalconfig-deletemobile-default-button":"Delete","myprofile-deletemobile-toast-message-deleted":"Mobile Number is deleted.","myprofile-ispemail-section-title":"My Ziply Fiber Email Addresses","myprofile-ispemail-no-email-addresses":"This account is not validated for ZiplyFiber.com email addresses.","myprofile-ispemail-subsection-create-title":"Create a new ZiplyFiber.com email address","myprofile-ispemail-create-success-title":"Success","myprofile-ispemail-create-success-body":"Your account has been created.","myprofile-ispemail-create-success-button-dismiss":"Return to My Account","myprofile-ispemail-create-success-button-sign-in-email":"Sign In To Email","myprofile-ispemail-add-email-address":"Add Email Address","myprofile-ispemail-create-email-address-label":"Email address","myprofile-ispemail-create-password-label":"Password","myprofile-ispemail-create-password-confirm-label":"Confirm Password","myprofile-ispemail-create":"Create","myprofile-ispemail-manage-copy":"<b>Manage existing Ziply Fiber email addresses</b><p>To edit, reset password or delete your email address</p>","myprofile-ispemail-manage-button-label":"Manage Email","myprofile-ispemail-create-error-username-exists-title":"Email Address Already In Use","myprofile-ispemail-create-error-username-exists-body":"The email address you entered is already in use. Please choose another.","myprofile-ispemail-create-error-username-invalid-title":"Invalid Email Address","myprofile-ispemail-create-error-username-invalid-body":"The email address you entered is not valid. Please try again.","myprofile-ispemail-create-error-password-invalid-title":"Invalid Password","myprofile-ispemail-create-error-password-invalid-body":"The password you entered is not valid. Please try again.","tos-modal-title":"Terms & Conditions","tos-modal-p1-title":"Terms & Conditions for <a href=\"https://ziplyfiber.com\" target=\"_blank\">Ziplyfiber.com</a>","tos-modal-p1-link":"<a href=\"https://ziplyfiber.com/~/media/corporate/terms/online-com.ashx\" target=\"_blank\">https://ziplyfiber.com/~/media/corporate/terms/online-com</a>","tos-modal-p2-title":"Online Bill Pay Terms & Conditions","tos-modal-p2-link":"<a href=\"https://ziplyfiber.com/~/media/corporate/terms/online-bill-pay.ashx\" target=\"_blank\">https://ziplyfiber.com/~/media/corporate/terms/online-bill-pay</a>","tos-modal-p3-title":"Additional Terms & Conditions","tos-modal-p3-text":"Visit <a href='/terms' title='Ziply Fiber Terms and Conditions' target='_blank'>ziplyfiber.com/terms</a>, <a href='https://tariffs.ziplyfiber.com/crtf/tariffs/' title='Ziply Fiber Tariffs' target='_ blank'>ziplyfiber.com/tariffs</a> or call customer service for information on Ziply Fiber's applicable tariffs or price lists and other important Terms, Conditions and Policies ('Terms') related to your Ziply Fiber Services - Local, Long Distance, High Speed Internet and/or TV - including limitations of liability and early termination fees. In addition, as part of our Terms, Ziply Fiber has instituted a binding arbitration provision to resolve customer disputes (<a href='/terms' title='Ziply Fiber Terms and Conditions' target='_blank'>ziplyfiber.com/terms</a>). By using or paying for Ziply Fiber services, you are agreeing to these Terms and that disputes will be resolved by individual arbitration.","home-test":"Test","forgot-id-no-fid-locked-out-link":"contact us","forgot-id-no-fid-bad-info":"Something doesn’t match. Please check your records and re-enter your information.","payment-confirmation":"Sorry, we’ve identified an error within our payment system. We are working to resolve the issue quickly. If you made a recent payment but did not see a confirmation on your November statement, there is no action needed on your part - we are working to correct this error. Thanks for your patience and for choosing Ziply Fiber.","url-register":"/resources/ziplyfiber-id-registration"},"fecomm":{"alert-content":"This is the nice alert message.","alert-content-with-args":"This is the nice {p1} alert {p2} message.","frontier-ecomm":"Ziply Ecomm","cancel":"Cancel","update":"Update","change":"Change","ok":"OK","littleor":"or","remove":"Remove","forgot-id":"Forgot?","forgot-password":"Forgot?","email":"Email","phone":"Phone","password":"Password","learn-more":"Learn more","learn-more-phase-3":"Learn More","route-title-home":"Home","route-title-login":"Sign In","route-title-logout":"Sign Out","route-title-fsecure":"Ziply Fiber Secure","logging-out":"Signing out...","login-register":"Register","login-button":"Sign In","login-remember-me":"Remember my ID","login-sign-in-with":"Sign in with your Ziply ID or Online Bill Pay username.","login-id-username":"Ziply ID / Username","login-inline-id-username":"Ziply ID / Username","login-inline-forgot-id":"Forgot?","login-inline-forgot-password":"Forgot?","login-new":"New to Ziply Fiber?","login-new-to-frontier":"New to Ziply Fiber?","login-new-to-frontier-com":"New to ZiplyFiber.com?","login-get-started":"Get started now, it's fast and easy!","login-create-id":"Create a Ziply ID","login-list-emails":"These Email Addresses are associated with that Account:","login-your-frontier-id":"Your Ziply ID is {fid}","login-no-account":"Don't have an account?","login-inline-sign-in-register":"Sign In/Register","login-health-message":"Our online billing system is temporarily unavailable. We are sorry for any inconvenience. Please try again later, or contact us using Chat or call us at 1.866.699.4759 (Residential) or 1.866.947.5988 (Business) for immediate assistance.","login-invalid-credentials":"Incorrect Ziply ID or Password. Please try again.","login-error":"There was a problem signing in. Please try again later.","account-summary-upgrade-internet-text":"Get faster internet for as little as $10 more per month.","account-summary-upgrade-video-text":"Add new channel packages for as little as $10 more per month.","account-summary-add-services-section-title":"Add New Services","account-summary-add-video-section-title":"Add FiOS TV","account-summary-add-video-text":"FiOS TV offers the best in entertainment programming. Finding the perfect package is easy.","account-summary-upgrade-button":"Upgrade","account-summary-add-video-button":"Shop","account-summary-open-order-title":"Your Recent Order","account-summary-open-order-text":"Your order is being processed.","account-summary-open-order-link":"Check order status","account-summary-open-order-make-changes":"Need to make changes?","account-summary-open-order-contact-us":"<a href=\"https://ziplyfiber.com/helpcenter\">Contact us</a>","account-summary-popup-welcome-back-title":"Return to Order","account-summary-popup-welcome-back-body":"Your previous selections are still saved in your shopping cart! If you would like to proceed with your order, select <b>Continue</b> below.","account-summary-popup-welcome-back-cancel":"Close","account-summary-popup-welcome-back-ok":"Continue","account-summary-popup-resume-purchase-title":"You have items in your cart.","account-summary-popup-resume-purchase-body":"You still have items in your cart. If you'd like to keep those items already in your cart and continue with your order, select <b>Continue</b> below. Otherwise, select <b>Clear My Cart</b> to start your order over.","account-summary-popup-resume-purchase-cancel":"Clear My Cart","account-summary-popup-resume-purchase-ok":"Continue","account-summary-popup-switching-flows-title":"Upgrade Internet","account-summary-popup-switching-flows-body":"You previously shopped for Video products.<br>Shopping for an Internet Upgrade will clear those items from your cart.<br>Do you wish to continue?","account-summary-popup-switching-flows-cancel":"Cancel","account-summary-popup-switching-flows-ok":"Upgrade Internet","popup-change-url-title":"You are about to exit your order!","popup-change-url-body":"Selecting the BACK button on your browser will return you to your Account Summary. Products will be saved in your cart.","popup-change-url-cancel":"Stay on Page","popup-change-url-ok":"Leave Page","bundles-current-services-internet":"Upgrade Your Current Internet Speed","bundles-current-services-video":"Upgrade Your Current TV Package","bundles-current-services-title":"Your Current Package :","bundles-add-services-video":"Add a FiOS TV Package","bundles-select-button":"Upgrade","bundles-internet-footer-router-text":"Service speed is not guaranteed and will depend on many factors.  Maximum service speed is not available to all locations and service may not be available at certain speeds at your location.  Service subject to availability.  Performance metrics based on Ziply Fiber lab validation under ideal network environment simulating &quot;best case scenario&quot; without network congestion, other factors cause by consumer behavior, or factors caused by third-party providers’ behaviors.  Consumers may not be able to replicate the performance shown in the performance metrics.  The FiOS marks are owned by Verizon Trademark Services LLC and used under license.","bundles-video-footer-router-text":"Service subject to availability. The FiOS marks are owned by Verizon Trademark Services LLC and used under license.","bundles-footer-text":"Charges will be added to your monthly bill. Amounts shown do not include taxes.","bundles-footer-disclosure":"<a href=\"https://ziplyfiber.com/shop/internet/bbdisclosure\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">FCC Broadband Disclosure Document</span></a>","select-select-button":"Select","select-continue-button":"Continue Checkout","select-replace-button":"Update Selection","customize-heading":"Select an Equipment Option","customize-verifyequipment-primary":"Verify your equipment","customize-verifyequipment-secondary":"Learn more about your router options","customize-verifyequipment-title":"Compatible Routers","customize-verifyequipment-para1":"You must have one of these routers to upgrade your service.","customize-verifyequipment-router1-name":"Wireless Broadband Router<br>(Actiontec MI424WR)","customize-verifyequipment-router2-name":"FiOS<sup>®</sup> Quantum Gateway Router™<br>(Greenwave G1100)","customize-verifyequipment-router3-name":"FiOS<sup>®</sup> Advanced Wireless Router 5<br>(Arris NVG468MQ)","customize-verifyequipment-router1-desc":"<p>A FiOS-compatible router with comprehensive features and performance capabilities that make this Wireless Broadband Router one of the best on the market. No network is better equipped than FiOS<sup>®</sup> by Ziply Fiber<sup>®</sup> to support multiple devices and users. Be sure to get the best router to suit your needs.</p>","customize-verifyequipment-router2-desc":"<p>A FiOS-compatible router with the following features:</p><ul><li>Wide-ranging coverage in and around your home for family and guests</li><li>Incredibly fast wireless speeds facilitated by a dual core processor</li><li>Enhanced parental controls</li><li>WPA encryption for secure internet browsing</li><li>Ethernet wired for gigabit to keep up with all your streaming needs</li></ul><p>And more! Enjoy your FiOS Quantum Gateway Router – the power of a 100% fiber network with Wi-Fi that reaches farther and goes faster.</p>","customize-verifyequipment-router3-desc":"<p>The FiOS Advanced Wireless Router 5 is a FiOS-compatible router.</p><p>Making the most of our advanced Wi-Fi capabilities, the FiOS Advanced Wireless Router 5 is our latest generation router and provides the fastest Wi-Fi speeds and superior coverage in and around your home.</p><p>Excellent connection for various device types so you can enjoy everything FiOS has to offer. There’s nothing faster than a 100% fiber network!</p>","customize-verifyequipment-doyouhave":"Do you have one of these routers?","customize-verifyequipment-yesihave":"Yes. I have one of the above routers.","customize-verifyequipment-noidont":"No, my router is different from those listed above.","customize-verifyequipment-allset":"You're all set!","customize-verifyequipment-currentrouterok":"Your upgraded internet speeds are supported by your current router if you use one of those listed above. Please select <b>Continue</b>.","customize-charge-info":"Charges will be added to your monthly bill. Partial monthly charges may apply for equipment rentals. Amounts shown do not include taxes.","customize-details":"Details","customize-one-time-charge":"one-time charge","customize-verifyequipment-youneednewrouter":"You will need a new router.","customize-verifyequipment-para2":"If your current router is not compatible and therefore cannot support your upgraded internet speeds, you will need to rent or buy a new router in order to upgrade.","customize-add":"Add","customize-continue":"Continue","customize-internet-rent-primary":"Rent a Router","customize-internet-rent-secondary":"We'll ship a new router to your service address.","customize-internet-purchase-primary":"Buy a Router","customize-internet-purchase-secondary":"We'll ship a new router to your service address.","customize-other-primary":"Other","customize-other-secondary":"More selections for your consideration","steps-select-label":"Select","steps-customize-label":"Customize","steps-confirm-label":"Review","steps-complete-label":"Complete","price-monthly":"/mo","price-monthly-with-asterisk":"/mo*","price-additional":"Additional","home-test":"Test","navigation-back":"Back","navigation-cancel":"Cancel and Return to My Account","navigation-return-to-my-account":"Return to My Account","review-appointment-date-time":"{startDayOfWeek}, {startMonthAndDay} between {startTime} and {endTime}","review-appointment-date-time-same":"{startDayOfWeek}, {startMonthAndDay} at {startTime}","provisioning-appointment-more":"Show more dates","provisioning-contact-title":"Contact Information","provisioning-input-phone-number-message":"Can Be Reached Number","provisioning-input-email-message":"Email Address","provisioning-input-phone-number-placeholder":"222 222 2222","provisioning-input-email-placeholder":"yourname@gmail.com","provisioning2-title":"Confirm Your Order","provisioning2-order-check-message":"Please review the information below to ensure it is accurate prior to completing your order. Use the <b>Change</b> links to update your contact information or modify your activation date.","provisioning2-contact":"Contact Information","provisioning2-activation":"Activation","provisioning2-change":"Change","provisioning2-important-stuff-title":"Order Details","provisioning2-important-stuff-message-video":"<p><a ng-click=\"showBillSample();\">View a sample bill</a> to see how your upgrade will appear on your next bill.</p><p>Your upgraded service will be available by the end of day on your activation date.</p>","provisioning2-important-stuff-message-video-complete":"<p><a ng-click=\"showBillSample();\">View a sample bill</a> to see how your upgrade will appear on your next bill.</p><p>Your upgraded service will be available by the end of day on your activation date.</p><p>Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\">sign up now</a> and rest assured that your bill is being paid on time each month, automatically.</p>","provisioning2-important-stuff-message-internet":"<p><a ng-click=\"showBillSample();\">View a sample bill</a> to see how your upgrade will appear on your next bill.</p><p>Your upgraded service will be available by the end of day on your activation date.</p><p>Routers are shipped by UPS 2nd Day Air, please allow 3-4 business days following your activation date for router delivery.</p>","provisioning2-important-stuff-message-internet-complete":"<p><a ng-click=\"showBillSample();\">View a sample bill</a> to see how your upgrade will appear on your next bill.</p><p>Your upgraded service will be available by the end of day on your activation date.</p><p>Routers are shipped by UPS 2nd Day Air, please allow 3-4 business days following your activation date for router delivery.</p><p>Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\">sign up now</a> and rest assured that your bill is being paid on time each month, automatically.</p>","provisioning2-confirm-order-message":"I confirm that by completing this order I am agreeing to Ziply Fiber' <a target=\"_blank\" href=\"https://ziplyfiber.com/corporate/terms\">Terms & Conditions</a> and <a target=\"_blank\" href=\"https://ziplyfiber.com/~/media/corporate/policies/aup-residential.ashx?la=en\">Acceptable Use Policy</a>.","provisioning2-complete-order-message":"If you have additional questions, please visit our <a target=\"_blank\" href=\"https://ziplyfiber.com/helpcenter\">Help Center</a> or <a target=\"_blank\" href=\"https://ziplyfiber.com/ContactUs/contact-us#/residential\">Contact Us</a>.  We are here and ready to help!","provisioning2-complete-order-btn":"Complete Order","provisioning2-account":"Account: {accountNumberAndName}","provisioning2-contact-modal-message":"Enter any changes to your email address or contact number below. These changes will only apply to this order.","provisioning2-contact-email-invalid":"Please provide a valid email address.","provisioning2-contact-phone-invalid":"Please provide a valid contact number.","provisioning2-technical-support":"Need More Help?","provisioning2-order-complete-title":"Thank You for Your Order!","provisioning2-confirmation-email-message":"A confirmation of your order will be sent to the email address listed below.","provisioning2-confirmation-order":"Order #{orderId}","provisioning2-confirmation-print":"Print Confirmation","provisioning2-confirmation-status":"Check Status","provisioning2-appointment-update":"Update","provisioning2-appointment-cancel":"Cancel","provisioning2-contact-info-msg":"To process and confirm your order.","provisioning2-activation-info-msg":"The date your upgrade will take effect.","provisioning-contact-bill-sample-title":"Bill Sample","order-summary-title":"Order Summary","order-summary-bundle-doubleplay":"Double Play: Internet + Video","order-summary-bundle-tripleplay":"Triple Play: Internet + Video + Voice","order-summary-additional-monthly-charges":"Additional Monthly Charges","order-summary-new-bundle-charges":"New Bundle Charges","order-summary-total":"TOTAL","order-summary-taxes":"Excluding taxes, fees and other charges","order-summary-one-time-charges":"One-Time Charges","order-summary-taxes-message":"Total including taxes, fees, and other charges will be added to your Ziply Fiber bill.","order-summary-addvideo-taxes-message":"The total shown above does NOT include taxes, fees, and other charges that will be added to your bill.","order-summary-waived-onetime-charge":"Included","generic-error-title":"Sorry!","generic-error-message":"We're having trouble processing your order.","generic-error-body-default-please":"To complete your order, please","generic-error-body-please":"Please","generic-error-body-default-chat":"chat","generic-error-body-try":"try again","generic-error-body-default-call":"or call us at 1.866.699.4759.","generic-error-body-call":", or call us at 1.866.699.4759 to complete your order.","generic-error-footer":"We apologize for the inconvenience.","email-confirm-internet-support-title1":"Protect your computer","email-confirm-internet-support-message1":"Helpful tips and steps to safely use the Internet while protecting yourself from viruses, spyware, adware, malware, spam and phishing. <a href=\"https://ziplyfiber.com/helpcenter/categories/internet/browsing-the-web/protect-my-computer\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">Learn how to protect your computer</span></a>.","email-confirm-internet-support-title2":"Change your wi-fi password","email-confirm-internet-support-message2":"You will need your Wi-Fi network name and password to connect a device such as a computer, smartphone, or tablet to your wireless network. <a href=\"https://ziplyfiber.com/helpcenter/categories/internet/installation-setup/change-my-wi-fi-password\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">Change your wi-fi password for added security</span></a>.","email-confirm-internet-support-title3":"Configure your router","email-confirm-internet-support-message3":"Provide connectivity and internet access to all of your wireless-capable devices. <a href=\"https://ziplyfiber.com/helpcenter/categories/internet/installation-setup/configure-my-router\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">Enable your wireless network</span></a>.","email-confirm-internet-what-happens-next":"Your activation date is below. New router purchases and rentals will be shipped* on the activation date**. Once you receive and install your new router, you are ready to enjoy your upgraded speed.<p style=\"font-size: 20px; color: #333333; margin-top: 20px;\">Ziply Fiber services are billed in advance. New service charges are reflected on your first bill after service activation.</p> <p style=\"font-size: 20px; color: #333333; margin-top: 20px;\">Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">sign up now</span></a> and rest assured that your bill is being paid on time each month, automatically.</p> <p style=\"font-size: 16px; color: #aaaaaa; margin-top: 20px;\">*Routers are shipped by UPS 2nd Day Air, please allow 3-4 business days following your activation date for router delivery. </p><p style=\"font-size: 16px; color: #aaaaaa; margin-top: 20px; margin-bottom: 20px;\">**Router rental fees will be prorated. Please visit the Help Center for a description of <a href=\"https://ziplyfiber.com/helpcenter/categories/account/read-and-pay-my-bill/understand-my-bill-residential/bill-sections/prorated-or-partial-month-charges\"><span style=\"text-decoration:none; color: #307f95; font-size: 16px;\">Partial Month Charges</span></a>. </p>","email-confirm-internet-order-date-message":"Please note, upgraded services are scheduled to be activated by the end of the day on the date of activation.","email-confirm-video-support-title1":"Your Remote Control","email-confirm-video-support-message1":"Your Ziply Fiber FiOS® TV remote control is a powerful tool that puts so much entertainment at your fingertips. Here are some <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/my-remote-control\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">tips and instructions to help you get the most out of your FiOS TV experience</span></a>.","email-confirm-video-support-title2":"Troubleshooting","email-confirm-video-support-message2":"Find out how to reset or reboot your Ziply Fiber FiOS® TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control and for watching special programming. <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/troubleshooting-fios\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">Visit the troubleshooting page now</span></a>.","email-confirm-video-support-title3":"Your Set-Top Box","email-confirm-video-support-message3":"Your Ziply Fiber FiOS® equipment consists of either a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set-Top Box, and a Remote Control. <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/my-set-top-box\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">Here are instructions for using your Set-Top Box</span></a>.","email-confirm-video-order-date-message":"Please note, upgraded services are scheduled to be activated by the end of the day on the date of activation.","email-confirm-video-what-happens-next":"Your activation date is below. New service charges begin upon service activation and are reflected on your next bill. Following activation, you are ready to start enjoying all the new channels offered by your upgraded FiOS TV package. <p style=\"font-size: 20px; color: #333333; margin-top: 20px;\">Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">sign up now</span></a> and rest assured that your bill is being paid on time each month, automatically.</p>","email-confirm-add_video-support-title1":"Your Ziply Fiber Service Installation","email-confirm-add_video-support-message1":"For detailed information about <a href=\"https://ziplyfiber.com/helpcenter/categories/internet/installation-setup/frontier-installation\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">what to expect on the day of installation</span></a>.","email-confirm-add_video-support-title2":"FiOS TV Channel and User Guides","email-confirm-add_video-support-message2":"Guides that will help you <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/channel-guides-fios-tv-residential\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">get familiar with your services and your local channel lineup</span></a>. Be sure to download and print them for your convenience.","email-confirm-add_video-support-title3":"Your Remote Control","email-confirm-add_video-support-message3":"Your Ziply Fiber FiOS® TV remote control is a powerful tool that puts so much entertainment at your fingertips. Here are some <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/my-remote-control\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">tips and instructions to help you get the most out of your FiOS TV experience</span></a>.","email-confirm-add_video-order-date-message":"Please note, new services are scheduled to be activated on the day of installation. A person at least 18 years old must be at your home during the installation to make informed decisions about where to place Ziply Fiber equipment.","email-confirm-add_video-what-happens-next":"Your installation date is below. New service charges begin following installation and are reflected on your next bill. Once installed, you are ready to start enjoying all the new channels offered by your FiOS® TV package. <p style=\"font-size: 20px; color: #333333; margin-top: 20px;\">Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">sign up now</span></a> and rest assured that your bill is being paid on time each month, automatically.</p>","email-confirm-add_internet-support-title1":"Your Ziply Fiber Service Installation","email-confirm-add_internet-support-message1":"For detailed information about <a href=\"https://ziplyfiber.com/helpcenter/categories/internet/installation-setup/frontier-installation\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">what to expect on the day of installation</span></a>.","email-confirm-add_internet-support-title2":"FiOS TV Channel and User Guides","email-confirm-add_internet-support-message2":"Guides that will help you <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/channel-guides-fios-tv-residential\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">get familiar with your services and your local channel lineup</span></a>. Be sure to download and print them for your convenience.","email-confirm-add_internet-support-title3":"Your Remote Control","email-confirm-add_internet-support-message3":"Your Ziply Fiber FiOS® TV remote control is a powerful tool that puts so much entertainment at your fingertips. Here are some <a href=\"https://ziplyfiber.com/helpcenter/categories/tv/fios-tv/my-remote-control\" target=\"_blank\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">tips and instructions to help you get the most out of your FiOS TV experience</span></a>.","email-confirm-add_internet-order-date-message":"Please note, new services are scheduled to be activated on the day of installation. A person at least 18 years old must be at your home during the installation to make informed decisions about where to place Ziply Fiber equipment.","email-confirm-add_internet-what-happens-next":"Your activation date is below. New service charges begin upon service activation and are reflected on your next bill. Following activation, you are ready to start enjoying all the new channels offered by your upgraded FiOS TV package. <p style=\"font-size: 20px; color: #333333; margin-top: 20px;\">Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\"><span style=\"text-decoration:none; color: #307f95; font-size: 18px;\">sign up now</span></a> and rest assured that your bill is being paid on time each month, automatically.</p>","loading-message":"Please give us a moment, your request might take a minute or two to process.","spinner-message":"Loading…","provisioning-select-new-date":"please select a new date","calendar-letter-monday":"M","calendar-letter-tuesday":"T","calendar-letter-wednesday":"W","calendar-letter-thursday":"T","calendar-letter-friday":"F","calendar-letter-saturday":"S","calendar-letter-sunday":"S","calendar-change-date":"Change Date","calendar-change":"Change Date","calendar-moving-message-link":"Are you moving? Select a start date that works for you.","select-price-info-conditions":"*Conditions apply, including a two-year commitment with an early termination fee.","select-price-info-prices":"All bundled prices <b>include</b> your current Ziply Fiber service(s).","select-footer-disclaimer":"Requires Internet service. Service subject to availability. Up to a $2.99/mo. broadcast fee and up to $6/mo. RSN fee may apply. Minimum system requirements and other terms and conditions apply. Taxes, governmental and other Ziply Fiber-imposed surcharges apply. Requires additional equipment, installation and service charges. The FiOS marks are owned by Verizon Trademark Services LLC and used under license.<br><br>©2017 Ziply Fiber Communications Corporation.","calendar-next":"Next","calendar-selected-message":"Your installation date: <b>{date}</b> between the hours of <b>{time}</b>. Please note: An adult over the age of 18 must be home to greet the technician.","calendar-select-appointment-message":"Scheduled day and time:","provisioning2-select-date-message":"Select an available day and time that works for you.","provisioning2-date-selected-message":"Scheduled day and time","provisioning2-confirm-order-with-initials-message":"Enter your initials to confirm that you understand by adding this product you agree to the terms of this 2-year agreement. <a target=\"_blank\" href=\"https://ziplyfiber.com/corporate/terms\">Ziply Fiber Terms & Conditions</a> and <a target=\"_blank\" href=\"https://ziplyfiber.com/~/media/corporate/policies/aup-residential.ashx?la=en\">Ziply Fiber Acceptable Use Policy</a>.","customize-video-heading":"Customize Your FiOS TV Experience","customize-video-premium-channels":"Add Premium Channels","customize-video-add-channel":"Add","customize-video-added-channel":"Added","customize-video-streaming-experience":"Select Recording Equipment and Services","customize-video-above-tv-counter":"TVs","customize-video-below-tv-counter":"In Your Home","customize-video-about-number-of-tvs":"The next level of FiOS TV service & equipment, with more storage, more entertainment, and more control.  Enjoy everything you love about FiOS TV with our advanced Quantum Whole-Home DVR experience.","customize-video-select-dvr-service":"Choose a Service","customize-video-select-no-dvr-service":"No DVR &mdash; Set-top Box Only","customize-video-quantum-premium-title":"FiOS Quantum TV Premium","customize-video-quantum-premium-subtitle":"DVR Service & Equipment","customize-video-quantum-enhanced-title":"FiOS Quantum TV Enhanced","customize-video-quantum-enhanced-subtitle":"DVR Service & Equipment","customize-video-standard-with-rcd-title":"FiOS TV DVR Package","customize-video-standard-with-rcd-subtitle":"Whole-Home DVR & Wired Set-top Box","customize-video-standard-no-rcd-title":"No DVR","customize-video-standard-no-rcd-subtitle":"Set-top Box","customize-video-no-los":"No Level of Service","customize-video-select-button":"Select","customize-video-selected":"Selected","customize-video-each":"each","customize-video-total":"Total","customize-video-select-router":"Confirm Your Router","customize-video-router-leadin":"You will need one of the below routers to support your new Quantum service. Select your router or let us know if your router is not listed.","customize-video-verifyequipment-router1-name":"Wireless Broadband Router <b>(Actiontec MI424WR)</b>","customize-video-verifyequipment-router2-name":"FiOS<sup>®</sup> Quantum Gateway Router™ <b>(Greenwave G1100)</b>","customize-video-verifyequipment-router3-name":"FiOS<sup>®</sup> Advanced Wireless Router 5 <b>(Arris NVG468MQ)</b>","customize-video-verifyequipment-router1-desc":"<p>A FiOS-compatible router with comprehensive features and performance capabilities that make this Wireless Broadband Router one of the best on the market. No network is better equipped than FiOS<sup>®</sup> by Ziply Fiber<sup>®</sup> to support multiple devices and users. Be sure to get the best router to suit your needs.</p>","customize-video-verifyequipment-router2-desc":"<p>A FiOS-compatible router with the following features:</p><ul><li>Wide-ranging coverage in and around your home for family and guests</li><li>Incredibly fast wireless speeds facilitated by a dual core processor</li><li>Enhanced parental controls</li><li>WPA encryption for secure internet browsing</li><li>Ethernet wired for gigabit to keep up with all your streaming needs</li></ul><p>And more! Enjoy your FiOS Quantum Gateway Router – the power of a 100% fiber network with Wi-Fi that reaches farther and goes faster.</p>","customize-video-verifyequipment-router3-desc":"<p>The FiOS Broadband Home Router 5, or BHR 5, is a FiOS-compatible router. </p><p>Making the most of our advanced Wi-Fi capabilities, the FiOS Advanced Wireless Router 5 is our latest generation router and provides the fastest Wi-Fi speeds and superior coverage in and around your home.</p><p>Excellent connection for various device types so you can enjoy everything FiOS has to offer. There’s nothing faster than a 100% fiber network!</p>","customize-video-verifyequipment-dont-have-router":"My router is not listed.","customize-video-nochannels-selected":"No premium channels selected.","customize-video-back-to-router-selection":"Back to Router Selection","customize-video-selected-router":"Below is the router you have selected to use with your new FiOS TV package.","customize-video-enable-wireless":"Would you like to enable the wireless feature on your set-top-box? If so, you will need to buy or rent a router to support a wireless setup.","customize-video-yes-wireless":"Yes &mdash; Wireless","customize-video-no-wired":"No &mdash; Wired","customize-video-you-are-all-set":"Your router supports your new FiOS TV package.","customize-video-buy-or-rent-router":"If you do not currently have a router that is compatible with your new FiOS TV service or if you would like to upgrade your router to enable the wireless feature, rent or purchase a new router below.","customize-video-next":"Continue","customize-video-review-order":"Checkout","customize-video-show-less":"Show Less","customize-video-show-more":"Show More","customize-video-disclaimer":"HBO<sup>®</sup> and related channels and service marks are the property of Home Box Office, Inc. EPIX<sup>®</sup> is a registered trademark of Studio 3 Partners LLC. STARZ and related marks are the property of Starz Entertainment, LLC. All other trademarks and service marks are property of their respective owners.<br><br>©2020 Ziply Fiber.","provisioning2-enter-initials":"Enter your initials here.","provisioning2-available-dates":"Available Dates","provisioning2-add-video-terms-and-service":"I confirm that by adding this service, I agree to a 2-year service term commitment, Ziply Fiber’ <a target=\"_blank\" href=\"https://ziplyfiber.com/corporate/terms\"><span>Terms & Conditions</span></a>, and <a target=\"_blank\" href=\"https://ziplyfiber.com/~/media/corporate/policies/aup-residential.ashx?la=en\"><span>Acceptable Use Policy</span></a>.","provisioning2-add-video-important-stuff-title":"Important Information Regarding Your Service Order","provisioning2-add-video-important-stuff-message":"<p>You are signing up for <span ng-bind-html=\"{{getBundleName()}}\"></span> with a monthly rate of {{getBundleCost()}}. Additional taxes, governmental and Ziply Fiber-imposed surcharges also apply. This offer requires a two-year term commitment with a maximum early termination fee (ETF) of $230.  If you cancel one or more of the required bundled services, promotional rates are void and the fees will apply.</p><p>Maximum Internet service speed is not available to all locations and may not be available at your location.  Actual Internet service speeds vary and are not guaranteed.</p><p>Other terms and conditions included at <a target=\"_blank\" href=\"http://ziplyfiber.com/terms\"><span>http://ziplyfiber.com/terms</span></a> apply.</p>","provisioning2-add-video-order-details-message":"<p><a ng-click=\"showBillSample();\">View a sample bill</a> to see how your upgrade will appear on your next bill.</p><p>Enrolled in Auto Pay? If not, <a href=\"https://ziplyfiber.com/account#/payments/auto\"><span>sign up now</span></a> and rest assured that your bill is being paid on time each month, automatically.</p>","select-video-packages":"FiOS TV Packages","select-new-bundle-price":"New Bundle Price","select-current-services-title":"Your Current Service:","provisioning2-installation":"Installation","provisioning2-installation-date":"Installation Date","provisioning2-installation-select-time-frame":"Select a time frame","provisioning2-installation-day-time":"Day and time your installation will take place.","provisioning2-no-appointments":"Sorry, there are no available dates for installation at the moment. Please call our customer representative at 000.000.0000, and an agent will help you. You can still complete your order now.","provisioning2-review-disclaimer":"Requires Internet service. Service subject to availability. Up to a $2.99/mo. broadcast fee and up to $6/mo. RSN fee may apply. Minimum system requirements and other terms and conditions apply. Taxes, governmental and other Ziply Fiber-imposed surcharges apply. Requires additional equipment, installation and service charges. The FiOS marks are owned by Verizon Trademark Services LLC and used under license.<br><br>©2020 Ziply Fiber.","provisioning2-complete-disclaimer":"Requires Internet service. Service subject to availability. Up to a $2.99/mo. broadcast fee and up to $6/mo. RSN fee may apply. Minimum system requirements and other terms and conditions apply. Taxes, governmental and other Ziply Fiber-imposed surcharges apply. Requires additional equipment, installation and service charges. The FiOS marks are owned by Verizon Trademark Services LLC and used under license.<br><br>©2020 Ziply Fiber."},"forms":{"cpni":{"error-number-name-mismatch":"does not match the Last Name or City entered. Please try again or <a href=\"/contact-us\">contact us</a> for further assistance.","success":"Thank you. Your request has been submitted to Ziply Fiber.","error":"Sorry, an error has occurred while submitting your request.","optout-copy":"<p>At Ziply Fiber, we take your privacy seriously.  As part of our commitment to our customers, we provide you with the opportunity to opt out from having Ziply Fiber using customer proprietary network information or “CPNI” to offer additional Ziply Fiber products and services to you.</p>  <p>Your CPNI includes: <ul class=\"bullet-list\"> <li>the types of services you purchase from Ziply Fiber, </li> <li>how you use them, and </li> <li>the related billing of those services.</li> </ul> </p>  <p>Protecting the confidentiality of your CPNI is your right and our duty under federal law. You have a choice in allowing us to use CPNI about the services you have purchased from us to offer additional products and services to you. We could use your customer information to advise you of Ziply Fiber products that may be of interest to you even if you do not currently subscribe to any of these services with Ziply Fiber. </p>  <p>If this use of your CPNI is acceptable, then no further action on your part is required.</p>  <p>If you wish to have the use of your CPNI by Ziply Fiber restricted, please complete and submit the form below for each account number to opt-out of our use of your customer proprietary information to market additional Ziply Fiber services to you.</p>  <br>  <p>Fields marked with an asterisk are required.</p>","telephone-number-label":"Account Number with Area Code (as it appears on your bill)","optout-disclaimer-copy":"You have the right to deny or withdraw our access to your CPNI at any time. If you choose to restrict our access to your CPNI, you will continue to receive high quality services from Ziply Fiber and your choice to restrict access to your CPNI will not affect the provision of any service to which you currently subscribe. The restriction will remain in effect until you notify us otherwise. Please also note that restricting your CPNI will not eliminate all of our marketing contacts with you. You may still receive marketing contacts from us that are not based on your CPNI. Whether or not you agree to allow us to use your CPNI information for marketing additional Ziply Fiber products or services to you, please be assured that Ziply Fiber takes the privacy of your customer information seriously and appreciates the opportunity to provide high quality communications to you.","optout-title":"Ziply Fiber CPNI Opt Out"}},"tos":{"btn_yes":"Yes","acct_header":"Select Account","btn_acct_next":"Continue","btn_no":"No","btn_fid":"Sign In with Ziply ID","btn_tn":"Search with Telephone Number","complete_copy":"Thank you for accepting  Ziply’s Terms of Service and/or E911 service limitations.<br>Your Ziply service has been activated. ","complete_header":"Thank you","entry_not_found_error":"No account found. Please try again.","entry_lock_out":"The account information you entered is incorrect. For your security, you must wait 30 minutes before trying again. Please check your bill for the correct information. If you need access sooner, <a href='https://get.ziplyfiber.com/contact'> contact us. </a>.","field_birth_year":"Year of Birth","btn_order_number":"Search with Order Number","entry_copy":"You’re almost there.  Sign in to review important information related to your Ziply service, and you’re ready to go!  ","field_email":"Email Address","field_acct":"Account","btn_tn_next":"Submit","entry_header":"Account Verification","field_date":"Date","acct_copy":"Select your account from drop-down menu below and then select Continue.","entry_select":"Please select one of the options below","field_order_number":"Order Number","field_name_last":"Last Name","field_zip":"Zip Code","field_tn":"Telephone Number","field_name":"Customer Name","modal_general_copy":"You have declined the General Terms of Service. Your Ziply service(s) will be suspended and your Internet service will continue to redirect you to this page until you accept the Terms of Service. Please call 1.866.699.4759 for further assistance. Do you want to continue?","field_pin":"PIN","btn_order_number_next":"Submit","modal_decline_copy":"By selecting <em><strong>Yes&nbsp;</strong></em>you acknowledge that your Ziply service will not be functional and will remain suspended.","previous_header":"You have previously signed and accepted the required Terms of Service Agreements","tos_e911_decline":"I decline with the understanding that my Ziply service will not be functional until the above Terms of Service are accepted","btn_continue":"Continue","modal_header":"Are you sure you wish to proceed?","tos_general_accept":"I accept the above Terms of Service","tos_general_decline":"I decline with the understanding that my Ziply service will not be functional until the above Terms of Service are accepted","tos_e911_copy":"<div class=\"page\" title=\"Page 1\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">RESIDENTIAL SERVICES SUBSCRIBER AGREEMENT </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Ziply</span><span style=\"font-size: 7pt; font-family: ArialMT; vertical-align: 5pt;\">TM </span><span style=\"font-size: 11pt; font-family: ArialMT;\">Fiber agrees to provide you with the Services (defined below) you have ordered under the terms and conditions of this Agreement. </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">By using the Services, you (i) agree to abide by, and require others using your account to abide by, the terms of this Agreement and (ii) represent and warrant that you are at least 18 years of age. A copy of this Residential Services Subscriber Agreement can be found at </span><span style=\"font-size: 11pt; font-family: Calibri; color: #0563c1;\">www.ziplyfiber.com/corporate/terms</span><span style=\"font-size: 11pt; font-family: ArialMT;\">, or another online location designated by Ziply Fiber (&ldquo;Ziply Website&rdquo;), or can be obtained by calling 866-699-4759 (866-MYZIPLY). </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Ziply Fiber reserves the right to modify the terms of this Agreement and/or prices for the Services and may discontinue or revise any or all aspects of the Services at any time by posting changes online. Any change will be effective when Ziply Fiber posts the changes on the Ziply Website. Your continued use of the Services after changes are posted constitutes your acceptance of the Agreement as modified. The updated, online version of the Agreement shall supersede any prior version of the Agreement that may have been included in any software or related materials provided by Ziply Fiber. </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Some of the Services may be provided to you under the terms of a Tariff. You can access Ziply Fiber&rsquo;s Tariffs at </span><span style=\"font-size: 11pt; font-family: Calibri; color: #0563c1;\">www.ziplyfiber.com/tariff</span><span style=\"font-size: 11pt; font-family: Calibri;\">. </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Ziply Fiber will notify you of material changes to the Agreement, typically as a message on Ziply Fiber&rsquo;s bill to you. Any such changes shall become effectively immediately except where applicable law requires a notice period, in which case the change will become effective at the end of the required notice period. If you do not agree to the changes, you have the right to cancel Services. However, if you continue to use the Services, you will have accepted the changes. </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">The Agreement constitutes the entire agreement between Ziply Fiber and you. The Agreement supersedes all previous written or oral agreements between Ziply Fiber and you. You are not entitled to rely on any oral or written statements by Ziply Fiber&rsquo;s representatives if these statements are not consistent with this Agreement. The use of your Services by any person other than you is also subject to this Agreement. </span></p> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">1) Definitions </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;&ldquo;Agreement&rdquo; means this Residential Services Subscriber Agreement and any applicable Tariffs, as it may be amended from time to time by Ziply Fiber, any accompanying Work Order, and the corresponding Terms of Use for your Services and related Price Lists. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;&ldquo;Customer Equipment&rdquo; means any equipment provided by you to access or use the Services, including without limitation, a television, telephone inside wiring and outlets, a powered electrical outlet, modems, wifi access points, routers, remote control units and base stations. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;&ldquo;Data Service&rdquo; means data transport and Internet access services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) &nbsp;&ldquo;Price List&rdquo; means the prices for Services offered in your area that (a) are not covered by a Tariff and (b) are applicable to Ziply Fiber&rsquo;s Services in your area, all as published by </span></p>     </li> </ol> </div> </div> </div> <div class=\"page\" title=\"Page 2\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Ziply Fiber on, among other places, the Ziply Website, and as may be amended from time to time. </span></p> <ol style=\"list-style-type: none;\" start=\"5\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">e) &nbsp;&ldquo;Services&rdquo; means the services provided to you by Ziply Fiber, which may include Cable Service, Data Service, Telephone Service and equipment-based services such as digital video recorder services or wifi access services and any other related services, including without limitation installation, features and support. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">f) &nbsp;&ldquo;Software&rdquo; means the computer software and mobile applications, if any, license by Ziply Fiber to you to facilitate installation, access or use of the Services. &ldquo;Software&rdquo; also refers to any executable code that may be included in, downloaded to, or used by Ziply Equipment. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">g) &nbsp;&ldquo;Subscriber Materials&rdquo; means the handbooks, manuals and other guide and disclosure materials provided by or posted online by Ziply Fiber or Ziply Fiber&rsquo;s suppliers regarding use of the Services of Ziply Equipment. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">h) &nbsp;&ldquo;Subscriber Privacy Notice&rdquo; means the Subscriber Privacy Notice described in Section 12(a) below, as it may be amended from time to time by Ziply Fiber. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">i) &nbsp;&ldquo;Tariff&rdquo; means any tariff, price plan, price list, price catalog or similar filing made by Ziply Fiber with the applicable governmental authority concerning certain services provided by Ziply Fiber. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">j) &nbsp;&ldquo;Telephone Service&rdquo; means (a) the local and long distance telephone calling services as set forth in Ziply Fiber&rsquo;s Tariffs or (b) any access to Ziply Fiber&rsquo;s Internet Protocol voice network to make local or long distance calls. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">k) &nbsp;&ldquo;Terms of Use&rdquo; means all rules, terms and conditions set forth in the Agreement or otherwise established now or hereafter by Ziply Fiber regarding permissible or impermissible uses of or activities related to the Services, including but not limited to Ziply Fiber&rsquo;s Acceptable Use Policy and Network Management Policy, as may be amended from time to time by Ziply Fiber. Ziply Fiber will post the Terms of Use on the Ziply Website. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">l) &nbsp;&ldquo;TV Service&rdquo; means video and/or audio programming services such as basic, standard, digital and premium video services, provided on a per-channel or per-program basis, pay-per-view or video on demand, all as provided by Ziply Fiber. &ldquo;TV Service&rdquo; does not include streaming video services delivered over the internet. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">m) &nbsp;&ldquo;Work Order&rdquo; means the Ziply Fiber work order or service order provided to you, if any, in connection with the installation or commencement of your Services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">n) &nbsp;&ldquo;You&rdquo; means the account holder identified on the Work Order as being authorized by Ziply Fiber to access and use the Services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">o) &nbsp;&ldquo;Ziply Equipment&rdquo; means any equipment provided by Ziply Fiber to you, including without limitation wire, cable, cable conduit, splitters, junction boxes, converter boxes (also known as &ldquo;set top boxes&rdquo;), decoders, terminals, modems, remote control units, digital video recorders, voice service access units and any other equipment or materials provided to you by Ziply Fiber for use in connection with the Services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">p) &nbsp;&ldquo;Ziply Fiber&rdquo; means Northwest Fiber, LLC and any of its affiliates and subsidiaries who are providing the Services, all doing business as &ldquo;Ziply Fiber&rdquo;, and their respective directors, officers, employees and agents. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">2) Payment; Charges </span></p> </div> </div> </div> <div class=\"page\" title=\"Page 3\"> <div class=\"layoutArea\"> <div class=\"column\"> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;You agree to pay Ziply Fiber for (i) all use of the Services, (ii) Ziply Equipment, (iii) all applicable local, state and federal fees, assessments, charges and taxes, and (iv) any other charges set forth in the Price List or Tariff. Charges for the Services are set forth in the applicable Price List and Tariff. You will be billed monthly in advance for recurring monthly charges. Other charges will be billed in the next practicable monthly billing cycle following use, or as otherwise specified in the applicable Price List or Tariff. Ziply Fiber may change both the fees and type of charges for your Services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;Charges for a standard installation of Services and related Ziply Equipment are described in the Price List or Tariff. Non-standard installations, if available, may result in additional charges as described in the applicable Price List or Tariff. In addition, unless otherwise covered in a service protection plan purchased by you, you agree to pay charges for repair service calls resulting from your misuse of Ziply Equipment or for issues caused by Customer Equipment or other equipment not supplied by Ziply. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;You will be responsible for all expenses (including reasonable attorneys&rsquo; fees and costs) incurred by Ziply Fiber in collecting any amounts due under the Agreement and not paid by you. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) &nbsp;All charges are payable on the due date specified. You agree that late charges may be assessed, subject to applicable law, on amounts that are past due. The current late fees are included in the Price List or Tariff and will not exceed the maximum late fees under applicable law. Ziply Fiber reserves the right to change the late fees. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">e) &nbsp;You agree that if your Service account with Ziply Fiber is past due, Ziply Fiber may terminate any of your Services or accounts, including Telephone Service, in accordance with applicable law. If you have a credit due to you or a deposit is being held on any account with Ziply Fiber, you agree that the deposit or credit may be used to offset amounts past due on any other account you may have with Ziply Fiber without notice to you. To reconnect any terminated Services, you may be required, in addition to payment of all outstanding balances, to pay reconnect charges or trip charges (where applicable) and/or security deposits before reconnection. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">f) &nbsp;Ziply Fiber may verify your credit standing with credit reporting agencies and require a deposit based on your credit standing or other applicable criteria. Ziply Fiber may require a security deposit, or bank or credit card or account debit authorization from you as a condition of providing or continuing to provide Service. You agree that Ziply Fiber may deduct amounts from your security deposit, bill any bank or credit card submitted by you, or use any other means of payment available to Ziply Fiber, for any past due amounts payable by you to Ziply Fiber, including in respect of damaged or unreturned Ziply Equipment. Following termination, Ziply Fiber will return to you a sum equal to the deposit, without interest unless required by law, minus any amounts due on your account, including, without limitation, any amounts due for unreturned or damaged Ziply Equipment. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">g) &nbsp;If you have elected to be billed by credit card, debit card or ACH transfer, you agree that you will automatically be billed each month for any amounts due under the Agreement. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">h) &nbsp;Ziply Fiber may charge fees for all returned checks and account debit, bank card or credit card chargebacks. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">i) &nbsp;All use of your Services, whether or not authorized by you, will be deemed your use and you will be responsible for all such use, including payment of all charges attributable to your account (for example, video on demand movies, international long distance, etc.). </span></p>     </li> </ol> </div> </div> </div> <div class=\"page\" title=\"Page 4\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Ziply Fiber is entitled to assume that any communications made through your Services or from the location at which you receive the Services are your communications and have been authorized by you. </span></p> <ol style=\"list-style-type: none;\" start=\"10\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">j) &nbsp;You acknowledge that from time to time regulatory classification of some of the Services may change resulting in changes to fees, taxes and surcharges Ziply Fiber may collect from its customers. Accordingly, you agree that Ziply Fiber has the right to determine, in its sole discretion, what fees, taxes and surcharges are due and to collect and remit them to the relevant governmental authorities and/or to pay and pass them through to you. You may understand a list of the fees, taxes and surcharges that Ziply Fiber currently collects by writing to Ziply Fiber at the following address: Northwest Fiber, LLC dba Ziply Fiber, 135 Lake Street South, Suite 1000, Kirkland, WA 98033, Attention: Subscriber Tax Inquiries. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">k) &nbsp;You agree that it is your responsibility to report to Ziply Fiber billing errors within 30 days from your receipt of the bill so that service levels and all payments can be verified. If not reported within 30 days, you agree that all such billing errors are waived. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">3) Installation; Equipment and Cabling </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;If you are not the owner of the house, apartment or other premises upon which the Ziply Equipment is to be installed, you warrant that you have obtained the consent of the owner of the premises for Ziply Fiber personnel and/or its agents to enter the premises for the purposes described in this Agreement. You agree to indemnify and hold Ziply Fiber harmless from and against any claims of the owner of the premises arising out of the performance of the Agreement (including costs and reasonable attorneys&rsquo; fees). </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;You authorize Ziply Fiber to make any preparations to the premises necessary for the installation, maintenance or removal of equipment. You authorize Ziply Fiber to place equipment and cables on the premises to facilitate the provision of Services to you and other locations in the area. Ziply Fiber shall not be liable for any effects of normal Service installation and workmanship, such as holes in walls, which may remain after installation or removal of the Ziply Equipment, except for damage caused by the gross negligence or willful misconduct on the part of Ziply Fiber. You agree to provide Ziply Fiber access to the premises during regular business hours upon reasonable notice to install, connect, inspect, maintain, repair, replace, alter or disconnect or remove the Ziply Equipment or to install Software, to conduct service theft audits or to check for signal leakage. You agree that Ziply Fiber may have reasonable access to easements and Ziply Equipment located on the premises. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;The Ziply Equipment is and at all times shall remain the sole and exclusive personal property of Ziply Fiber and you agree that you do not become an owner of any Ziply Equipment by virtue of the payments provided for in the Agreement or the attachment of any portion of the Ziply Equipment to your residence or otherwise. You will not remove any markings or labels from the Ziply Equipment indicating ownership or serial or identification numbers. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) &nbsp;You will not use the Ziply Equipment for any purpose other than to use the Services in accordance with the Agreement. Ziply will repair and maintain all Ziply Equipment during the term of the Agreement. You will not allow the Ziply Equipment to be serviced by anyone other than Ziply Fiber or its agents. You will not sell, transfer, lease, encumber or assign the Ziply Equipment to anyone. If any Ziply Equipment is lost, stolen, unreturned, damaged, or otherwise disposed of by you, you will pay Ziply Fiber </span></p>     </li> </ol> </div> </div> </div> <div class=\"page\" title=\"Page 5\"><span style=\"font-size: 11pt; font-family: ArialMT;\"> the full manufacturer&rsquo;s suggested retail price for its replacement, together with any incidental costs that we incur relating to its replacement. You will not relocate the Ziply Equipment to any other location and Ziply Fiber shall not be liable for any damages, injuries or other occurrences resulting from any relocation. </span> <div class=\"layoutArea\"> <div class=\"column\"> <ol style=\"list-style-type: none;\" start=\"5\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">e) &nbsp;Any use of the Ziply Equipment for unauthorized reception, theft or diversion of Services, or assisting such theft, diversion or unauthorized reception is a breach of the Agreement and potentially punishable under law (including by way of statutory damages, fines or imprisonment). </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">f) &nbsp;If the Services are terminated, you agree that you have no right to possess or use the Ziply Equipment. You agree that you must arrange for the return of the Ziply Equipment to Ziply Fiber in the same condition as when received (excepting ordinary wear and tear) upon termination of the Service. If you do not promptly return the Ziply Equipment or schedule an appointment with Ziply Fiber for its removal, Ziply Fiber may enter any premises where the Ziply Equipment may be located for the purposes of disconnecting and retrieving the Ziply Equipment. You will pay any expense incurred by Ziply Fiber in any retrieval. Subject to any applicable law, Ziply Fiber shall not be obligated to retrieve any Ziply Equipment. Ziply Fiber will not be deemed to have abandoned the Ziply Equipment if it does not retrieve it. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">g) &nbsp;If you use Customer Equipment with the Services, you represent that you either own the Customer Equipment or have the right to use it. Ziply Fiber shall have no obligation to provide, maintain or service Customer Equipment. Any Customer Equipment must meet Ziply Fiber&rsquo;s current minimum technical and other requirements as posted from time to time on the Ziply Website. If you install or use Customer Equipment that does not meet these requirements (&ldquo;Nonstandard Equipment&rdquo;), you agree (i) you will not be entitled to any customer support relating the Nonstandard Equipment, and (ii) the following limitation of liability shall apply: NEITHER ZIPLY FIBER NOR ANY OF ITS AFFILIATES OR AGENTS WARRANT THAT THE NON-STANDARD EQUIPMENT WILL ENABLE YOU SUCCESSFULLY TO INSTALL, ACCESS, OPERATE OR USE THE SERVICES. YOU ACKNOWLEDGE THAT ANY SUCH INSTALLATION, ACCESS, OPERATION OR USE COULD CAUSE DAMAGE TO THE NONSTANDARD EQUIPMENT. NEITHER ZIPLY FIBER NOR ANY OF ITS AFFILIATES OR AGENTS SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SUCH FAILURE OR DAMAGE. THE FOREGOING IS IN ADDITION TO AND SHALL NOT LIMIT ANY OTHER LIMITATION OF LIABILITY SET FORTH IN THE AGREEMENT. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">4) Residential Use of Services and Software </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;You agree that Ziply Fiber has the right to add, modify or delete any aspect, feature or requirement of the Services (including content, price, equipment and system requirements). If Ziply Fiber changes its equipment requirements with respect to any Service, you acknowledge that you may not be able to receive such Services using your equipment. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;If you participate in a promotional offer for any Service that covers a specified period of time, you agree that you are assured only that you will be charged the promotional price for such Service during the time specified and, thereafter, you will be charged standard rates. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;You agree that the Services you have requested are residential Services, offered for reasonable personal, non-commercial use only. You will use the Services for lawful </span></p>     </li> </ol> </div> </div> </div> <div class=\"page\" title=\"Page 6\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">purposes only. You will not resell or redistributed (whether for a fee or otherwise) the Services, or any portion thereof, or charge others to sue the Services of any portion thereof. You will not use the Service for any enterprise purpose, whether or not the enterprise is directed toward making a profit. You agree that, among other things, transmission or distribution of the Service to persons outside the location identified in the Work Order (even if to a limited group of people or to other residences that you own or have the right to use) will constitute an enterprise purpose. If you use a Service for an enterprise purpose, in addition to any other rights and remedies, Ziply Fiber may charge you its standard commercial rate for the Service for all periods of such use (including, if applicable, back-billing you for any periods of past enterprise use). </span></p> <ol style=\"list-style-type: none;\" start=\"4\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) &nbsp;If you receive TV Service, you agree that programs and other material that you receive as part of the TV Service remain part of the TV Service even if you record or capture all or a portion of any such program or material in a data file or on a hard drive, digital video recorder or similar device. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">e) &nbsp;If you receive Telephone Service, you agree not to use the Service for telemarketing, call center, medical transcription or facsimile broadcasting. Further, if you use the Telephone Service for an enterprise purpose, you assume all risk of failure of the Telephone Service, including the risk of any damages from high-risk activities involving vital communications in which an error interruption in the Telephone Service could lead to material injury to business, persons, property or the environment. You shall indemnify Ziply Fiber from any claims arising from an enterprise use, including but not limited to attorneys&rsquo; fees and costs. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">f) &nbsp;If you receive Data Service, you agree that, among other things, your use of any form of transmitter or wide area network that enables a person or entities outside of the location in the Work Order to use your Service, whether a fee is sought, will constitute an enterprise purpose. Further, if you use a wireless network within your residence, you will limit wireless access to the Data Service (by establishing and using a secure password or similar means) to the members of your household. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">g) &nbsp;You agree that to the extent any Software is licensed or sublicensed to you by Ziply Fiber, such Software is provided for the limited purpose of facilitating your use of the Services as described the Agreement. You will not engage in, or permit, any additional copying, or any translation, reverse engineering or reverse compiling, disassembly or modification of or preparation of any derivative works based on the Software, all of which are prohibited. You will return or destroy all Software provided by Ziply Fiber and any related written materials promptly upon termination of the associated Services to you for any reason. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">h) &nbsp;You agree to be responsible for protecting the confidentiality of your screen names, passwords, personal identification numbers, parental control passwords or codes and any other security measures. You acknowledged that the Services may from time to time include interactive features, the use of which may result in the transmission to, and use by, Ziply Fiber or certain third parties of the information that may constitute personally identifiable information (as such term is used in the Communications Act of 1934) about you and for which Ziply Fiber may be required, under that Act, to obtain your consent. You agree that Ziply Fiber may seek such consent or indications of your election to &ldquo;opt in&rdquo; to certain programs electronically, including through the use of a &ldquo;click through&rdquo; screen. Any such consent or opt in election communicated through your Services or from the location at which you receive the Services may be treated by Ziply <span style=\"font-size: 11pt; font-family: ArialMT;\">Fiber as your consent or opt in election for the use of the personally identifiable information. </span></span></p>     </li> </ol> </div> </div> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 10pt; font-family: Calibri; color: #4472c4;\"><br /> </span></p> </div> </div> </div> <div class=\"page\" title=\"Page 7\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">5) Special Provisions for Certain Services<br /> </span><span style=\"font-size: 11pt; font-family: ArialMT;\">a) </span><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">Telephone Service. </span><span style=\"font-size: 11pt; font-family: ArialMT;\">This section applies only to those customers who subscribed to </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">Telephone Services from Ziply Fiber. </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">i) &nbsp;You agree that Ziply Fiber will not be responsible for any losses or damages arising as a result of the unavailability of the Telephone Service or the inability to contact your home security system, fire alarm system or remote medical monitoring service provider. You acknowledge that Ziply Fiber does not guarantee that Telephone Service will operate with your home security, fire alarm and/or medial monitoring systems, and that you must contact your service provider in order to test your system&rsquo;s operation with the Telephone Service. You agree that a service outage due to a suspension of your account as a result of billing or other issues will prevent ALL services from being provided to you, including any 911 emergency response services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">ii) &nbsp;You acknowledge that the existing telephone wiring inside your home may not support both Telephone Service and digital subscriber line service (&ldquo;DSL&rdquo;) internet service. If you intend to use Telephone Service on all of your phone jacks, you may be required to maintain separate wiring, not provided by Ziply Fiber, within your home specifically for DSL or to disconnect your DSL prior to receiving Telephone Service over your existing in-home wiring. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">iii) &nbsp;YOUAGREEANDUNDERSTANDTHATZIPLYFIBERWILLNOTBELIABLEFOR ANY TELEPHONE SERVICE OUTAGE, INABILITY TO DIAL 911 USING THE TELEPHONE SERVICE, AND/OR INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL DUE TO THE 911/E911 FEATURE. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS ZIPLY FIBER, ITS OFFICERS DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS, AND ANY OTHER PROVIDER WHO FURNISHES SERVICE TO YOU IN CONNECTION WITH THE TELEPHONE SERVICE, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY&rsquo;S FEES) BY, OR ON BEHALF OF, ANY THIRD PARTY OR USER OF TELEPHONE SERVICE RELATING TO THE FAILURE, OUTAGE OR MALFUNCTION OF THE TELEPHONE SERVICE, INCLUDING THOSE RELATED TO 911/E911 OF THE FAILURE, OUTAGE OR MALFUNCTION OF THE ZIPLY FIBER EQUIPMENT OR FACILITIES. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">b) TransferringyourTelephoneNumber </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">i) If you are switching to Telephone Service from another provider, you may transfer your existing phone number to the Telephone Service provided that (i) you request the phone number transfer when you place your order for Telephone Service, (ii) your current service provider releases your existing phone number at our request without delay or charge, (iii) the transfer of your exiting phone number to the Telephone Serviced would not, in Ziply Fiber&rsquo;s view, violate applicable law or our processes and procedures, (iv) when applicable, you acknowledge and agree that if your equipment is set up before the date that the number transfer becomes effective (&ldquo;Port Effective Date&rdquo;), you may only be able to make limited outgoing calls. In that event, you should keep another phone connected to an existing phone extension at <span style=\"font-size: 11pt; font-family: ArialMT;\">your service location to receive incoming calls until the Port Effective Data, and</span></span></p> </div> </div> </div> <div class=\"page\" title=\"Page 8\"> <div class=\"layoutArea\"><span style=\"font-size: 11pt; font-family: ArialMT;\"> (v) you acknowledge and agree that to avoid an interruption in your Telephone Service, you must have the proper equipment installed before the Port Effective Date. Your existing phone service for the number you are transferring will be disconnected on the Port Effective Data; if your equipment is not yet activated, you will not have access to the Telephone Service. </span> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">ii) To transfer your phone number from Ziply Fiber to another provider, you must place the transfer order through your new service provider and then terminate your Telephone Service with Ziply Fiber. Ziply Fiber will release your phone number to your new service provider, provided that (i) your new service provider requests the transfer upon termination of your account (ii) your new service provider is willing to accept transfer of the phone number without delay or charge, and (iii) transfer of your exiting phone number to the new service provider would not, in Ziply Fiber&rsquo;s view, violate applicable law or our processes and procedures. </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) </span><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">Voice-over-Internet Protocol. </span><span style=\"font-size: 11pt; font-family: ArialMT;\">In the event you have Telephone Service which uses Ziply Fiber&rsquo;s Voice-over-Internet Protocol (&ldquo;VOIP&rdquo;) transmission service, the following additional terms will apply. </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">i) &nbsp;The Ziply Equipment for VOIP must be installed according to Ziply Fiber specifications and you may not alter the equipment or your inside wiring in any way. The Ziply Equipment is electrically powered and the Telephone Service may not operate in the event of an electrical power outage. You acknowledge that, in the event of a power outage in your home, any battery you are using, whether received from Ziply Fiber or otherwise, may enable back-up service for a limited period of time or not at all, depending on the circumstances, and that the addition of a battery does not ensure that Telephone Service will be available in all circumstances, and that performance of any battery is not guaranteed. You also acknowledge that, in the event of a loss of power that disrupts the local Ziply Fiber system, the battery will not provide back-up service and Telephone Service will not be available. You acknowledge and understand that the Ziply Equipment may not have battery backup of another power source of its own. You may receive back-up batteries from Ziply Fiber. Please see the Ziply Website for details. If there is a power outage, you may be required to reset or reconfigure the equipment you are using prior to being able to use the VOIP Telephone Service again. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">ii) &nbsp;You acknowledge that the VOIP Telephone Service may not be compatible with certain data transmission service, including but not limited to fax transmission and dial up Internet access. Other services or equipment that may not be compatible with the VOIP Telephone Service include monitored home security systems, fire alarms, medical monitoring systems and any such systems will not be available with your VOIP Telephone Service during any power outage. You may be required to maintain a separate telephone line or obtain separate equipment from your services provider in order to access such services. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">iii) &nbsp;For911/E911toworkinaccordancewithZiplyFiber&rsquo;sspecifications,ZiplyFiber must have a correct service address for the location of your Ziply Equipment. If you do not provide the correct address when you register for the Telephone Service or if you relocate your Ziply Equipment to a new address and do not register the new address with Ziply Fiber, 911/E911 may fail: (i) the calls may be misdirected to the wrong emergency authorities or (ii) emergency authorities will be given the wrong address for the origin of the call. If you wish to relocate the Ziply Equipment and </span></p>     </li> </ol> </div> </div> </div> <div class=\"page\" title=\"Page 9\"> <div class=\"layoutArea\"> <div class=\"column\"><span style=\"font-size: 11pt; font-family: ArialMT;\">continue to use the VOIP Telephone Service, you must seek authorization for Telephone Service at your new service address (if available) and update your service address with Ziply Fiber. </span> <ol style=\"list-style-type: none;\" start=\"4\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">iv) &nbsp;The VOIP Telephone Service is provided over the broadband Internet network. If there is an outage of this network, the VOIP Telephone Service will not be able to make 911 calls. Any 911 calls made using the VOIP Telephone Service may be subject to network congestion or reduced routing or processing speed. If you have Call Forwarding, Do Not Disturb, Simultaneous Ring or other features programmed and in use at the time you dial 911 and your call is interrupted, the emergency dispatcher may not be able to call you back at the phone from which you dialed the 911 call. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">v) &nbsp;The VOIP Telephone Service does not allow you to make 500, 700, 900, 950, 976, 00, 01, 0+, calling card calls or dial-around calls. Nor does it allow you to accept collect calls or third number billed calls. The current charges and rates for international calling are available at </span><span style=\"font-size: 11pt; font-family: ArialMT; color: #0563c1;\">get.ziplyfiber.com/international-rates/ </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: Calibri;\">vi) &nbsp;</span><span style=\"font-size: 11pt; font-family: ArialMT;\">If unlimited minutes are used for non-voice calls, such as but not limited to auto dialers or data calls, we may convert the VOIP Telephone Service to a plan that charges for all long distance calls or where our systems allow, charge a 10 cents per minute rate for such calls. If your usage is inconsistent with normal residential voice applications and usage patterns and you exceed 3,000 minutes per month, we may charge you a 10 cents per minute rate for such calls. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) </span><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">Data Service: </span><span style=\"font-size: 11pt; font-family: ArialMT;\">This section applies only to those customers who subscribe to Data Services from Ziply Fiber. </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">i) &nbsp;You acknowledge that the Data Service may be offered on a tiered basis and each tier may have throughput limits (namely, limits on the maximum rate at which you may send and receive data at any time), consumption limits (namely, limits on the amount of data that you may send or receive during the course of a month of shorter periods) and other similar limits, all as set forth in the Price List or the Terms of Use. You agree that Ziply Fiber may change the throughput, consumption and other applicable limits of any tiers by amending the Price List of the Term of Use. Your continued use of the Data Service will constitute your acceptance of any new limits. You also agree that Ziply Fiber may use technical means, including but not limited to suspending or reducing the speed of your service, to ensure compliance with these limits and the Terms of Use, and that Ziply Fiber may move you to a higher tier of Data Service or impose other charges and fees if your use exceeds these limits. You further agree that Ziply Fiber has the right to monitor your usage patterns to facilitate the provision of the Data Service and to secure your compliance with the Terms of Use. Ziply Fiber may take such steps as it determines appropriate in the event your usage of the Data Service does not comply with the Terms of Use. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">ii) &nbsp;You acknowledge that, although the Data Service provides a connection to the Internet, the Internet is an international computer network that is not owned, operated or managed by, or in any way affiliated with Ziply Fiber. Ziply Fiber cannot and does not guarantee that the Data Service will provide Internet access that is sufficient to meet your needs. You understand that any speeds mentioned in connection with the Data Service are &ldquo;up to&rdquo; the mentioned speed and are not guaranteed. The actual speed and reliability of the Data Service can be affected by a number of factors, including, without limitation, the level of network traffic, the number and type of devices in use at any one time in your house, the distance </span></p>     </li> </ol> </div> </div> </div> <div class=\"page\" title=\"Page 10\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">between your device and any wireless transmitting equipment, the capacity of the server you are attempting to connect to across the internet, and configuration of your computer or other device. </span></p> <ol style=\"list-style-type: none;\" start=\"3\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">iii) &nbsp;YouacknowledgethattheDataServiceprovidesaconnectiontotheInternetthat may be unfiltered and that Ziply Fiber neither controls nor assumes responsibility for any content on the Internet or content that is posted by a subscriber. Although Ziply Fiber may make available certain parental control features, you acknowledge that such parental control features may not be entirely effective or foolproof and that, notwithstanding such features, you or members of your household may be exposed to unfiltered content. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">iv) &nbsp;You agree that Ziply Fiber has the right, but not the obligation, to edit, refuse to post or transmit, request removal of, or remove or block any material transmitted through, submitted to or posted on the Data Service, if it determines in its sole discretion that the material is unacceptable or violates the terms of the Agreement or the Terms of Use. Such material might include personal home pages and links to other sites. In addition, you agree that Ziply Fiber may suspend or cancel your account for using all or part of the Data Service to post content to the Internet or to engage in &ldquo;peer to peer&rsquo; file exchanges or other forms of file exchanges that violate the Agreement, the law or the Terms of Use. </span></p>     </li> </ol> <ol style=\"list-style-type: none;\" start=\"6\">     <li>     <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">6) &nbsp;Support and Repairs </span></p>     <ol style=\"list-style-type: none;\">         <li>         <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;You may request reasonable service and maintenance to check and correct problems with the Service. Ziply Fiber will, at its own expense, repair damage to or, at its option, replace Ziply Equipment and otherwise attempt to correct interruptions in the Service that may be due to Ziply Equipment or technical malfunction of the system or network operated by Ziply Fiber. The Ziply Website contains information regarding contacting Ziply Fiber for this support. </span></p>         </li>         <li>         <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;Unless you have obtained a Ziply Fiber service protection plan, you agree that Ziply Fiber has no responsibility for the operation of any equipment, software or service other than the Services and the Ziply Equipment. For example, if you receive Data Service, Ziply Fiber has no reasonability to support, maintain or repair any equipment, software or service that you elect to use in connection with the Data Service if not provided by Ziply Fiber. For assistance with technical problems arising from such equipment, software or services, you should refer to the materials provided by the manufacturer or provider of the software equipment of services. Further, Ziply Fiber is not responsible for any wiring inside your home or premises. If Ziply Fiber determines that non-Ziply Equipment or cabling connecting your residence to the Ziply Equipment installed on the side of or adjacent to your residence is the cause of a service problem, you agree that Ziply Fiber may charge you to resolve such problem. </span></p>         </li>     </ol>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">7) &nbsp;Service Interruptions and Force Majeure </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) You agree that Ziply Fiber has no liability for delays in or interruption to your Services, except that if for reasons within Ziply Fiber&rsquo;s reasonable control, for more than 24 hours there is a complete failure of Service. In such event, Ziply Fiber will provide you a prorated credit for the period of such interruption or failure if you request one within 30 days of the interruption or failure. In no event shall Ziply Fiber be required to credit you <span style=\"font-size: 11pt; font-family: ArialMT;\">an amount in excess of applicable service fees for the Service that was interrupted.</span></span></p> </div> </div> </div> <div class=\"page\" title=\"Page 11\"> <div class=\"layoutArea\"> <div class=\"column\"><span style=\"font-size: 11pt; font-family: ArialMT;\"> Ziply Fiber will make any such credit on the next practicable bill for your Services. State and local law or regulation may impose other outage credit requirements with respect to some or all of your Services. In such event, the relevant law or regulation will control. </span> <ol style=\"list-style-type: none;\" start=\"2\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;You agree that Ziply Fiber may conduct maintenance from time to time that may result in interruption of your Service. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;Ziply Fiber shall have no liability for interruption of Services due to circumstances beyond its reasonable control, including without limitation acts of God, flood, natural disaster, vandalism, terrorism, regulation or government acts, strikes, labor unrest, civil disturbance, fire, electrical power outage, computer viruses or worms. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">8) Enforcement and Protection of Network </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) Ziply Fiber may suspend or terminate all or a portion of your Services without prior notification if Ziply Fiber determines in its discretion that you have violated the Agreement, including without limitation the Acceptable Use Policy, even if the violation was a one-time event. You agree that Ziply Fiber shall have the right to take any action that Ziply Fiber deems appropriate to protect the Services, Ziply Fiber&rsquo;s network and facilities or the Ziply Equipment. If all or a portion of your Services are suspended, you will not be charged for the relevant Service during the suspension. If your account is terminated, you will be refunded any pre-paid fees minus any amounts due to Ziply Fiber. </span></p> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">9) Term and Termination </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;The Agreement will remain in effect until terminated by either party or superseded by revisions as provided in the Agreement. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;Either Ziply Fiber or you may terminate all or any portion of your Services at any time for any or no reason, in its sole discretion, in accordance with applicable law and the terms of any marketing offers specified in the Agreement. The Agreement and/or any of the Services may be terminated by Ziply Fiber at any time without prior notice if (i) you fail to comply in full with all the terms and conditions of the Agreement, (ii) you harass or make any express or implied threat of violence, or use derogatory language, towards any employee, representative, agent or contractor of Ziply Fiber, or (iii) Ziply Fiber loses the right or ability to use public rights-of-way necessary to serve you. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;If you are moving or wish to terminate all or any portion of your Service for any reason you must notify Ziply Fiber as described at the Ziply Website. All applicable fees and charges will accrue until the date of termination, but Ziply Fiber will refund all prepaid monthly fees charged for Services after the date of termination, less any amounts due to Ziply Fiber. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) &nbsp;You cannot terminate your Services by writing &ldquo;Cancelled&rdquo; (or any other messages) on your bill or check or by making a disconnect appointment that does not result in Ziply Fiber&rsquo;s physical recovery of the Ziply Equipment. In addition, you agree that any restrictive covenants (such as &ldquo;paid in full&rdquo;), releases or other statements on or accompanying checks or other payments accepted by Ziply Fiber shall have no legal effect. </span></p>     </li> </ol> </div> </div> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 10pt; font-family: Calibri; color: #4472c4;\"><br /> </span></p> </div> </div> </div> <div class=\"page\" title=\"Page 12\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">10) Disclaimer of Warranty; Limitation of Liability </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;You agree that the Services are provided by Ziply Fiber on an &ldquo;as is&rdquo; and &ldquo;as available&rdquo; basis without warranties of any kind, either express or implied, including without limitation warranties of title or noninfringement, or implied warranties of merchantability or fitness for a particular purpose, other than those warranties that are incapable of exclusion, restriction or modification under applicable law. Ziply Fiber makes no warranty that the Services will be uninterrupted or error free or that the Ziply Equipment will operate as intended. Without limiting the foregoing, Ziply Fiber does not make any warranty as to the security of your communications or that third parties will not gain unauthorized access to or monitor your computers or online or voice communications. You agree that Ziply Fiber will not be liable for such unauthorized access. You have the sole responsibility to secure your computer and other communications. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;You acknowledge that Ziply Fiber&rsquo;s installation, use, inspection, maintenance, repair, replacement or removal of the Services, Ziply Equipment or Software may result in damage to your computers, telephones and telephone answering devices, televisions, recording and playback devices, audio equipment, and Customer Equipment, including software and data files stored thereon. You are solely responsible for backing up all existing computer or other software or data files. Ziply Fiber shall have no liability for any damage to or loss or destruction of any equipment, software, data or electronic files resulting from a virus or other harmful feature or any attempt to remove it. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;In no event will Ziply Fiber be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use the Services, including the use of or inability to use emergency 911 services, or for any action taken by Ziply Fiber to protect the Services or Ziply Fiber&rsquo;s network or facilities</span><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">. Ziply Fiber&rsquo;s liability for all categories of damages shall not exceed a pro rata credit for the monthly fees (excluding all nonrecurring charges, regulatory fees, surcharges, fees and taxes) you have paid to Ziply Fiber for the service during the ninety (90) day period prior to when such claim arose, which shall be your sole and exclusive remedy regardless of the type of claim or nature of the cause of action, to the extent the foregoing is not limited by applicable law. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">d) &nbsp;When Ziply Fiber makes available a directory listing or telephone number publication option, if (i) any telephone number for which you have requested nonpublished status is included in any directory, any directory assistance database, or is otherwise disclosed to any unauthorized persons, (ii) any telephone number which you requested be published or listed in any directory or directory assistance database is not so published or listed, and (iii) any published or listed telephone number contains material errors or omissions, then the total liability of Ziply Fiber and any other provider in connection with the described error or omission shall not in the aggregate exceed the monthly charges for the Telephone Service which you have actually paid to Ziply Fiber regarding the publication or nonpublication. You shall hold Ziply Fiber and any other provider who furnishes services to you in connection with the Agreement harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the errors and omissions described above. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">11) Indemnification </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) You agree to defend, indemnify and hold harmless Ziply Fiber, its parents, affiliates and subsidiaries, and their respective owners, equity holders, officers, directors, employees, </span></p> </div> </div> </div> <div class=\"page\" title=\"Page 13\"> <div class=\"layoutArea\"> <div class=\"column\"><span style=\"font-size: 11pt; font-family: ArialMT;\">agents, contractors and service providers from claims or damages relating to or arising out of (i) your breach of the Agreement, (ii) your use (or any use on your account) of the Services or any Ziply Equipment, including but not limited to any claims or damages arising out of the malfunction or lack of 911/E911 or dialing associated with a security system, (ii) your use of the Services in violation of applicable laws or regulations, or (iv) any claims for infringement of any intellectual property rights arising from or in connection with the use of the Service on your account. You agree that none of the parties listed in this paragraph shall be responsible for any third-party claims that arise from use of the Services or the Ziply Equipment and you agree to reimburse Ziply Fiber for all costs and expenses related to the defense, settlement or judgement with respect to any such claims. </span> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">12) Arbitration </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;If you have a Dispute with Ziply Fiber that cannot be resolved through discussions and you wish to continue to pursue the Dispute, you must submit the Dispute for arbitration rather than litigate the Dispute in state or federal court, except as described in Subsection 12(e) below. The term &ldquo;Dispute&rdquo; means any dispute, claim or controversy between you and Ziply Fiber, whether based in contract, statute, regulation, ordinance, tort (including without limitation intentional acts or omissions) or any other legal theory, including the validity, enforceability or scope of this Section 12. Arbitration means that you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. You agree that the Federal Arbitration Act governs the arbitrability of all Disputes, even if the substance of the Dispute is government by state laws or regulations. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;To initiate arbitration, you may open a case with the American Arbitration Association (&ldquo;AAA&rdquo;). The arbitration will be governed by the Commercial Arbitration Rules of the AAA. A single arbitrator will resolve the dispute and will make any award in writing with a statement of the reasons supporting the award. Any arbitrator award may be entered in any court having jurisdiction over the parties for the purposes of enforcement. The arbitration will take place at a location reasonably convenient to you and Ziply Fiber in the area where you receive Service from Ziply Fiber. The parties will bear their own costs and fees of arbitration. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">c) &nbsp;You agree that you shall not bring any dispute to be arbitrated or litigated on a class action, consolidated or aggregated basis or based on claims brought in a purported representative capacity on behalf of the general public, other subscribers or persons. No claim or dispute subject to arbitration under the agreement may be combined with a claim subject to resolution before a court of law. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">d) &nbsp;Youmustgiveusnoticeofadisputewithinone(1)yearoftheoccurrenceofthe event or facts giving rise to the dispute (except for billing disputes about which you must contacts us within thirty (30) days as provided in section 2 above). If you do not do so, you waive the right to pursue any claim or dispute based on such event or facts. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">e) &nbsp;You agree that the following Disputes you may have with Ziply Fiber will not be subject to arbitration: (i) any claim filed by you in which the amount in controversy is properly within the jurisdiction of court that is limited to hearing small claims, (ii) any Dispute over the validity of any party&rsquo;s intellectual property rights, (iii) any Dispute arising or related to allegations associated with unauthorized use or receipt of Service, and (iv) any Dispute <span style=\"font-size: 11pt; font-family: ArialMT;\">that can only be brought before the local franchise authority in your area under the terms of Ziply Fiber&rsquo;s franchise</span></span></p>     </li> </ol> </div> </div> </div> <span style=\"font-size: 11pt; font-family: ArialMT;\"></span> <div class=\"page\" title=\"Page 14\"> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">13) Privacy </span></p> <ol style=\"list-style-type: none;\">     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">a) &nbsp;Your privacy interests, including your ability to limit disclosure of certain information to third parties, are addressed by, among other laws, the Communications Act of 1934, as amended, the Federal Communications Commission&rsquo;s rules regarding Customer Proprietary Network Information (&ldquo;CPNI&rdquo;) and the Electronic Communications Privacy Act. Personally identifiable information that may be collected, used or disclosed in accordance with applicable laws is described in Ziply Fiber&rsquo;s Privacy Policy and Subscriber Privacy Notice, each as may be amended, available on the Ziply Website. These policies form a part of the Agreement. In addition to actions and disclosures specifically authorized by law or statute or elsewhere in the Agreement, Ziply Fiber shall have the right (except where prohibited by law notwithstanding your consent), but not the obligation, to disclose information to protect its rights, property and operations, or where circumstances suggest that individual or public safety is in peril. You consent to such actions and disclosures. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">b) &nbsp;If you are a Telephone Service customer, you consent to Ziply Fiber&rsquo;s disclosure of your name, address and/or telephone number to the general public in connection with Caller ID functions, telephone directories, 411 and 911 services. You also consent to Ziply Fiber&rsquo;s disclosure of your personally identifiable information to the telephone companies serving those end users to whom you make calls so that the calls can be completed. If you wish to have Ziply Fiber remove this information from one or more of these services, you understand that you must notify Ziply Fiber to do so and pay any applicable fees. </span></p>     </li>     <li>     <p><span style=\"font-size: 11pt; font-family: ArialMT;\">c) &nbsp;You consent to Ziply Fiber calling or texting the phone numbers and emailing the email address you supply to it for any purpose, including the marketing of its current and future services. You agree that these emails, phone calls or texts may be made using any method, including an automatic dialing system or an artificial or recorded voice, even if the number you provide is a wireless number. Upon your request, the email address or phone number you have previously provided will be removed from Ziply Fiber&rsquo;s phone and text marketing list. You can make this request by contacting Ziply Fiber and asking to be placed on Ziply Fiber&rsquo;s &ldquo;Do Not Call or Email&rdquo; list. You acknowledge that being included in any state or federal &ldquo;do not call&rdquo; registry will not be sufficient to remove you from Ziply Fiber&rsquo;s email, phone and text marketing list. </span></p>     </li> </ol> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">14) Consent to Electronic Notice </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">You agree that all notices required or contemplated hereunder may be provided by Ziply Fiber via electronic means by either email or online posting at the Ziply Website. These notices may include notices of changes to the Agreement or any associated policies and price lists. An online version of the Agreement and associated policies and price lists, as may be amended from time to time, will be available at the Ziply Website or by calling Ziply Fiber. </span></p> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">15) Assignment </span></p> </div> </div> </div> <div class=\"page\" title=\"Page 15\"> <div class=\"layoutArea\"> <div class=\"column\"><span style=\"font-size: 11pt; font-family: ArialMT;\">You understand that the Services are being provided only to the location identified on your Work Order and that you are not allowed to transfer all or any portion of the Services, or Ziply Equipment, to any other person, entity or location, including a new residence. You agree that you may not assign the Agreement. Ziply Fiber may transfer or assign any portion or all of the Agreement, subject to any applicable laws. </span> <p><span style=\"font-size: 11pt; font-family: Arial; font-weight: 700;\">16) Effect of Applicable Law </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">The Agreement is subject to all applicable federal state or local laws in effect in the relevant jurisdiction in which you receive Service. If any provision of the Agreement contravenes or is in conflict with any such law or regulation, or if you are entitled to more favorable rights under any law or regulation that are set forth in any provision in the Agreement, then the terms of such law or regulation shall take priority over the relevant provision of the Agreement. To the fullest extent permitted by law, you agree that any claim you may have against Ziply Fiber must be filed within one (1) year of the date such claim arose or be forever barred. </span></p> <p><span style=\"font-size: 11pt; font-family: ArialMT;\">May 1, 2020 </span></p> </div> </div> <div class=\"layoutArea\"> <div class=\"column\"> <p><span style=\"font-size: 10pt; font-family: Calibri; color: #4472c4;\">&nbsp;</span></p> </div> </div> </div>","tos_e911_header":"Ziply E911 Limitations","modal_general_e911_copy":"You have declined the General Terms of Service and E911 Limitations. Your Frontier services, including your Frontier Digital Voice service, will be suspended and your Internet service will redirect you to this page until you accept the Terms of Service or remove Frontier Digital Voice from your service package. Please call 1.866.699.4759 for future assistance. Do you want to continue? ","suspended_copy":"Your Frontier service is not functional and is now suspended. <br> To resume your services, go back and accept the terms of service.<br> If you do not want to accept the terms, call us 1.866.699.4759 to cancel your services. <br><br> Please note that while service is suspended billing will continue until you call us to change or remove your services.","tos_e911_accept":"I accept the above E911 Limitations","previous_copy":"Great News! We see that you have already accepted the Terms of Service. Your Ziply service has been activated. ","tos_general_header":"Ziply General Terms of Service","suspended_header":"Your Ziply service is now suspended.","tos_verify":"By supplying the following information, I am verifying that the above choice is correct.","tos_general_copy":"<h2><strong>RESIDENTIAL SERVICES SUBSCRIBER AGREEMENT</strong></h2> <p>Ziply<sup>TM</sup> Fiber agrees to provide you with the Services (defined below) you have ordered under the terms and conditions of this Agreement.</p> <p>By using the Services, you (i) agree to abide by, and require others using your account to abide by, the terms of this Agreement and (ii) represent and   warrant that you are at least 18 years of age. A copy of this Residential Services Subscriber Agreement can be found at https://get.ziplyfiber.com/terms, or   another online location designated by Ziply Fiber (“Ziply Website”), or can be obtained by calling 866-699-4759 (866-MYZIPLY).</p>  <p>Ziply Fiber reserves the right to modify the terms of this Agreement and/or prices for the Services and may discontinue or revise any or all aspects of the Services at any time by posting changes online. Any change will be effective when Ziply Fiber posts the changes on the Ziply Website. Your continued use of the Services after changes are posted constitutes your acceptance of the Agreement as modified. The updated, online version of the Agreement shall supersede any prior version of the Agreement that may have been included in any software or related materials provided by Ziply Fiber.<p>  <p>Some of the Services may be provided to you under the terms of a Tariff. You can access Ziply Fiber’s Tariffs at https://get.ziplyfiber.com/tariff.</p>  <p>Ziply Fiber will notify you of material changes to the Agreement, typically as a message on Ziply Fiber’s bill to you. Any such changes shall become effectively immediately except where applicable law requires a notice period, in which case the change   will become effective at the end of the required notice period. If you do not agree to the changes, you have the right to cancel Services. However, if you   continue to use the Services, you will have accepted the changes.</p>  <p>The Agreement constitutes the entire agreement between Ziply Fiber and you. The Agreement supersedes all previous written or oral agreements between Ziply   Fiber and you. You are not entitled to rely on any oral or written statements by Ziply Fiber’s representatives if these statements are not consistent with   this Agreement. The use of your Services by any person other than you is also subject to this Agreement.</p>  <p> <strong>1) Definitions</strong> <br><br> a) “Agreement” means this Residential Services Subscriber Agreement and any applicable Tariffs, as it may be amended from time to time by Ziply Fiber, any   accompanying Work Order, and the corresponding Terms of Use for your Services and related Price Lists. <br><br> b) “Customer Equipment” means any equipment provided by you to access or use the Services, including without limitation, a television, telephone inside   wiring and outlets, a powered electrical outlet, modems, wifi access points, routers, remote control units and base stations. <br><br> c) “Data Service” means data transport and Internet access services. <br><br> d) “Price List” means the prices for Services offered in your area that (a) are not covered by a Tariff and (b) are applicable to Ziply Fiber’s Services in   your area, all as published by Ziply Fiber on, among other places, the Ziply Website, and as may be amended from time to time. <br><br> e) “Services” means the services provided to you by Ziply Fiber, which may include Cable Service, Data Service, Telephone Service and equipment-based   services such as digital video recorder services or wifi access services and any other related services, including without limitation installation, features   and support. <br><br> f) “Software” means the computer software and mobile applications, if any, license by Ziply Fiber to you to facilitate installation, access or use of the   Services. “Software” also refers to any executable code that may be included in, downloaded to, or used by Ziply Equipment. <br><br> g) “Subscriber Materials” means the handbooks, manuals and other guide and disclosure materials provided by or posted online by Ziply Fiber or Ziply Fiber’s   suppliers regarding use of the Services of Ziply Equipment. <br><br> h) “Subscriber Privacy Notice” means the Subscriber Privacy Notice described in Section 12(a) below, as it may be amended from time to time by Ziply Fiber. <br><br> i) “Tariff” means any tariff, price plan, price list, price catalog or similar filing made by Ziply Fiber with the applicable governmental authority   concerning certain services provided by Ziply Fiber. <br><br> j) “Telephone Service” means (a) the local and long distance telephone calling services as set forth in Ziply Fiber’s Tariffs or (b) any access to Ziply   Fiber’s Internet Protocol voice network to make local or long distance calls. <br><br> k) “Terms of Use” means all rules, terms and conditions set forth in the Agreement or otherwise established now or hereafter by Ziply Fiber regarding   permissible or impermissible uses of or activities related to the Services, including but not limited to Ziply Fiber’s Acceptable Use Policy and Network   Management Policy, as may be amended from time to time by Ziply Fiber. Ziply Fiber will post the Terms of Use on the Ziply Website. <br><br> l) “TV Service” means video and/or audio programming services such as basic, standard, digital and premium video services, provided on a per-channel or per-  program basis, pay-per-view or video on  demand, all as provided by Ziply Fiber. “TV Service” does not include streaming video services delivered over the   internet. <br><br> m) “Work Order” means the Ziply Fiber work order or service order provided to you, if any, in connection with the installation or commencement of your   Services. <br><br> n) “You” means the account holder identified on the Work Order as being authorized by Ziply Fiber to access and use the Services. <br><br> o) “Ziply Equipment” means any equipment provided by Ziply Fiber to you, including without limitation wire, cable, cable conduit, splitters, junction boxes,   converter boxes (also known as “set top boxes”), decoders, terminals, modems, remote control units, digital video recorders, voice service access units and   any other equipment or materials provided to you by Ziply Fiber for use in connection with the Services. <br><br> p) “Ziply Fiber” means Northwest Fiber, LLC and any of its affiliates and subsidiaries who are providing the Services, all doing business as “Ziply Fiber”,   and their respective directors, officers, employees and agents. </p> <p> <strong>2) Payment; Charges</strong> <br><br> a) You agree to pay Ziply Fiber for (i) all use of the Services, (ii) Ziply Equipment, (iii) all applicable local, state and federal fees, assessments,   charges and taxes, and (iv) any other charges set forth in the Price List or Tariff. Charges for the Services are set forth in the applicable Price List and   Tariff. You will be billed monthly in advance for recurring monthly charges. Other charges will be billed in the next practicable monthly billing cycle   following use, or as otherwise specified in the applicable Price List or Tariff. Ziply Fiber may change both the fees and type of charges for your Services. <br><br> b) Charges for a standard installation of Services and related Ziply Equipment are described in the Price List or Tariff. Non-standard installations, if   available, may result in additional charges as described in the applicable Price List or Tariff. In addition, unless otherwise covered in a service   protection plan purchased by you, you agree to pay charges for repair service calls resulting from your misuse of Ziply Equipment or for issues caused by   Customer Equipment or other equipment not supplied by Ziply. <br><br> c) You will be responsible for all expenses (including reasonable attorneys’ fees and costs) incurred by Ziply Fiber in collecting any amounts due under the   Agreement and not paid by you. <br><br> d) All charges are payable on the due date specified. You agree that late charges may be assessed, subject to applicable law, on amounts that are past due.   The current late fees are included in the Price List or Tariff and will not exceed the maximum late fees under applicable law. Ziply Fiber reserves the right   to change the late fees. <br><br> e) You agree that if your Service account with Ziply Fiber is past due, Ziply Fiber may terminate any of your Services or accounts, including Telephone   Service, in accordance with applicable law. If you have a credit due to you or a deposit is being held on any account with Ziply Fiber, you agree that the   deposit or credit may be used to offset amounts past due on any other account you may have with Ziply Fiber without notice to you. To reconnect any   terminated Services, you may be required, in addition to payment of all outstanding balances, to pay reconnect charges or trip charges (where applicable)   and/or security deposits before reconnection. <br><br> f) Ziply Fiber may verify your credit standing with credit reporting agencies and require a deposit based on your credit standing or other applicable criteria. Ziply Fiber may require a security deposit, or bank or credit card or account debit authorization from you as a condition of providing or continuing to provide Service. You agree that Ziply Fiber may deduct amounts from your security deposit, bill any bank or credit card submitted by you, or use any other means of payment available to Ziply Fiber, for any past due amounts payable by you to Ziply Fiber, including in respect of damaged or unreturned Ziply Equipment. Following termination, Ziply Fiber will return to you a sum equal to the deposit, without interest unless required by law, minus any amounts due on your account, including, without limitation, any amounts due for unreturned or damaged Ziply Equipment. <br><br> g) If you have elected to be billed by credit card, debit card or ACH transfer, you agree that you will automatically be billed each month for any amounts due under the Agreement. <br><br> h) Ziply Fiber may charge fees for all returned checks and account debit, bank card or credit card chargebacks. <br><br> i) All use of your Services, whether or not authorized by you, will be deemed your use and you will be responsible for all such use, including payment of all charges attributable to your account (for example, video on demand movies, international long distance, etc.). Ziply Fiber is entitled to assume that any communications made through   your Services or from the location at which you receive the Services are your communications and have been authorized by you. <br><br> j) You acknowledge that from time to time regulatory classification of some of the Services may change resulting in changes to fees, taxes and surcharges Ziply Fiber may collect from its customers. Accordingly, you agree that Ziply Fiber has the right to determine, in its sole discretion, what fees, taxes and surcharges are due and to collect and remit them to the relevant governmental authorities and/or to pay and pass them through to you. You may understand a list of the fees, taxes and surcharges that Ziply Fiber currently collects by writing to Ziply Fiber at the following address: Northwest Fiber, LLC dba Ziply Fiber, 135 Lake Street South, Suite 1000, Kirkland, WA 98033, Attention: Subscriber Tax Inquiries. <br><br> k) You agree that it is your responsibility to report to Ziply Fiber billing errors within 30 days from your receipt of the bill so that service levels and all payments can be verified. If not reported within 30 days, you agree that all such billing errors are waived. </p> <p> <strong>3) Installation; Equipment and Cabling</strong> <br><br> a) If you are not the owner of the house, apartment or other premises upon which the Ziply Equipment is to be installed, you warrant that you have obtained the consent of the owner of the premises for Ziply Fiber personnel and/or its agents to enter the premises for the purposes described in this Agreement. You agree to indemnify and hold Ziply Fiber harmless from and against any claims of the owner of the premises arising out of the performance of the Agreement (including costs and reasonable attorneys’ fees). <br><br> b) You authorize Ziply Fiber to make any preparations to the premises necessary for the installation, maintenance or removal of equipment. You authorize Ziply Fiber to place equipment and cables on the premises to facilitate the provision of Services to you and other locations in the area. Ziply Fiber shall not be liable for any effects of normal Service installation and workmanship, such as holes in walls, which may remain after installation or removal of the Ziply Equipment, except for damage caused by the gross negligence or willful misconduct on the part of Ziply Fiber. You agree to provide Ziply Fiber access to the premises during regular business hours upon reasonable notice to install, connect, inspect, maintain, repair, replace, alter or disconnect or remove the Ziply Equipment or to install Software, to conduct service theft audits or to check for signal leakage. You agree that Ziply Fiber may have reasonable access to easements and Ziply Equipment located on the premises. <br><br> c) The Ziply Equipment is and at all times shall remain the sole and exclusive personal property of Ziply Fiber and you agree that you do not become an owner of any Ziply Equipment by virtue of the payments provided for in the Agreement or the attachment of any portion of the Ziply Equipment to your residence or otherwise. You will not remove any markings or labels from the Ziply Equipment indicating ownership or serial or identification numbers. <br><br> d) You will not use the Ziply Equipment for any purpose other than to use the Services in accordance with the Agreement. Ziply will repair and maintain all Ziply Equipment during the term of the Agreement. You will not allow the Ziply Equipment to be serviced by anyone other than Ziply Fiber or its agents. You will not sell, transfer, lease, encumber or assign the Ziply Equipment to anyone. If any Ziply Equipment is lost, stolen, unreturned, damaged, or otherwise disposed of by you, you will pay Ziply Fiber the full manufacturer’s suggested retail price for its replacement,   together with any incidental costs that we incur relating to its replacement. You will not relocate the Ziply Equipment to any other location and Ziply Fiber shall not be liable for any damages, injuries or other occurrences resulting from any relocation. <br><br>  e) Any use of the Ziply Equipment for unauthorized reception, theft or diversion of Services, or assisting such theft, diversion or unauthorized reception is a breach of the Agreement and potentially punishable under law (including by way of statutory damages, fines or imprisonment). <br><br> f) If the Services are terminated, you agree that you have no right to possess or use the Ziply Equipment. You agree that you must arrange for the return of the Ziply Equipment to Ziply Fiber in the same condition as when received (excepting ordinary wear and tear) upon termination of the Service. If you do not promptly return the Ziply Equipment or schedule an appointment with Ziply Fiber for its removal, Ziply Fiber may enter any premises where the Ziply Equipment may be located for the purposes of disconnecting and retrieving the Ziply Equipment. You will pay any expense incurred by Ziply Fiber in any retrieval. Subject to any applicable law, Ziply Fiber shall not be obligated to retrieve any Ziply Equipment. Ziply Fiber will not be deemed to have   abandoned the Ziply Equipment if it does not retrieve it. <br><br> g) If you use Customer Equipment with the Services, you represent that you either own the Customer Equipment or have the right to use it. Ziply Fiber shall have no obligation to provide, maintain or service Customer Equipment. Any Customer Equipment must meet Ziply Fiber’s current minimum technical and other requirements as posted from time to time on the Ziply Website. If you install or use Customer Equipment that does not meet these requirements (“Nonstandard Equipment”), you agree (i) you will not be entitled to any customer support relating the Nonstandard Equipment, and (ii) the following limitation of liability shall apply: NEITHER ZIPLY FIBER NOR ANY OF ITS AFFILIATES OR AGENTS WARRANT THAT THE NON-STANDARD EQUIPMENT WILL ENABLE YOU SUCCESSFULLY TO INSTALL, ACCESS, OPERATE OR USE THE SERVICES. YOU ACKNOWLEDGE THAT ANY SUCH INSTALLATION, ACCESS, OPERATION OR USE COULD CAUSE DAMAGE TO THE NONSTANDARD EQUIPMENT. NEITHER ZIPLY FIBER NOR ANY OF ITS AFFILIATES OR AGENTS SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SUCH FAILURE OR DAMAGE. THE FOREGOING IS IN ADDITION TO AND SHALL NOT LIMIT ANY OTHER LIMITATION OF LIABILITY SET FORTH IN THE AGREEMENT. </p> <p> <strong>4) Residential Use of Services and Software</strong> <br><br> a) You agree that Ziply Fiber has the right to add, modify or delete any aspect, feature or requirement of the Services (including content, price, equipment and system requirements). If Ziply Fiber changes its equipment requirements with respect to any Service, you acknowledge that you may not be able to receive such Services using your equipment. <br><br> b) If you participate in a promotional offer for any Service that covers a specified period of time, you agree that you are assured only that you will be charged the promotional price for such Service during the time specified and, thereafter, you will be charged standard rates. <br><br> c) You agree that the Services you have requested are residential Services, offered for reasonable personal, non-commercial use only. You will use the Services for lawful purposes only. You will not resell or redistributed (whether for a fee or   otherwise) the Services, or any portion thereof, or charge others to sue the Services of any portion thereof. You will not use the Service for any enterprise   purpose, whether or not the enterprise is directed toward making a profit. You agree that, among other things, transmission or distribution of the Service to   persons outside the location identified in the Work Order (even if to a limited group of people or to other residences that you own or have the right to use) will constitute an enterprise purpose. If you use a Service for an enterprise purpose, in addition to any other rights and remedies, Ziply Fiber may charge you its standard commercial rate for the Service for all periods of such use (including, if applicable, back-billing you for any periods of past enterprise use). <br><br> d) If you receive TV Service, you agree that programs and other material that you receive as part of the TV Service remain part of the TV Service even if you record or capture all or a portion of any such program or material in a data file or on a hard drive, digital video recorder or similar device. <br><br> e) If you receive Telephone Service, you agree not to use the Service for telemarketing, call center, medical transcription or facsimile broadcasting. Further, if you use the Telephone Service for an enterprise purpose, you assume all risk of failure of the Telephone Service, including the risk of any damages from high-risk activities involving vital communications in which an error interruption in the Telephone Service could lead to material injury to business, persons, property or the environment. You shall indemnify Ziply Fiber from any claims arising from an enterprise use, including but not limited to attorneys’ fees and costs. <br><br> f) If you receive Data Service, you agree that, among other things, your use of any form of transmitter or wide area network that enables a person or entities outside of the location in the Work Order to use your Service, whether a fee is sought, will constitute an enterprise purpose. Further, if you use a wireless network within your residence, you will limit wireless access to the Data Service (by establishing and using a secure password or similar means) to the members of your household. <br><br> g) You agree that to the extent any Software is licensed or sublicensed to you by Ziply Fiber, such Software is provided for the limited purpose of facilitating your use of the Services as described the Agreement. You will not engage in, or permit, any additional copying, or any translation, reverse engineering or reverse compiling, disassembly or modification of or preparation of any derivative works based on the Software, all of which are prohibited. You will return or destroy all Software provided by Ziply Fiber and any related written materials promptly upon termination of the associated Services to you for any reason. <br><br> h) You agree to be responsible for protecting the confidentiality of your screen names, passwords, personal identification numbers, parental control passwords or codes and any other security measures. You acknowledged that the Services may from time to time include interactive features, the use of which may result in the transmission to, and use by, Ziply Fiber or certain third parties of the information that may constitute personally identifiable information (as such term is used in the Communications Act of 1934) about you and for which Ziply Fiber may be required, under that Act, to obtain your consent. You agree that Ziply Fiber may seek such consent or indications of your election to “opt in” to certain programs electronically, including through the use of a “click through” screen. Any such consent or opt in election communicated through your Services or from the location at which you receive the Services may be treated by Ziply Fiber as your consent or opt in election for the use of the   personally identifiable information. </p> <p> <strong>5) Special Provisions for Certain Services</strong> <br><br> <strong>a) Telephone Service.</strong> This section applies only to those customers who subscribed to Telephone Services from Ziply Fiber. <br><br> i) You agree that Ziply Fiber will not be responsible for any losses or damages arising as a result of the unavailability of the Telephone Service or the inability to contact your home security system, fire alarm system or remote medical monitoring service provider. You acknowledge that Ziply Fiber does not guarantee that Telephone Service will operate with your home security, fire alarm and/or medial monitoring systems, and that you must contact your service provider in order to test your system’s operation with the Telephone Service. You agree that a service outage due to a suspension of your account as a result of billing or other issues will prevent ALL services from being provided to you, including any 911 emergency response services. <br><br> ii) You acknowledge that the existing telephone wiring inside your home may not support both Telephone Service and digital subscriber line service (“DSL”) internet service. If you intend to use Telephone Service on all of your phone jacks, you may be required to maintain separate wiring, not provided by Ziply Fiber, within your home specifically for DSL or to disconnect your DSL prior to receiving Telephone Service over your existing in-home wiring. <br><br> iii) YOU AGREE AND UNDERSTAND THAT ZIPLY FIBER WILL NOT BE LIABLE FOR ANY TELEPHONE SERVICE OUTAGE, INABILITY TO DIAL 911 USING THE TELEPHONE SERVICE, AND/OR INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL DUE TO THE 911/E911 FEATURE. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS ZIPLY FIBER, ITS OFFICERS DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS, AND ANY OTHER PROVIDER WHO FURNISHES SERVICE TO YOU IN CONNECTION WITH THE TELEPHONE SERVICE, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY’S FEES) BY, OR ON BEHALF OF, ANY THIRD PARTY OR USER OF TELEPHONE SERVICE RELATING TO THE FAILURE, OUTAGE OR MALFUNCTION OF THE TELEPHONE SERVICE, INCLUDING THOSE RELATED TO 911/E911 OF THE FAILURE, OUTAGE OR MALFUNCTION OF THE ZIPLY FIBER EQUIPMENT OR FACILITIES. <br><br>  <strong>b) Transferring your Telephone Number</strong> <br><br>  i) If you are switching to Telephone Service from another provider, you may transfer your existing phone number to the Telephone Service provided that (i) you request the phone number transfer when you place your order for Telephone Service, (ii) your current service provider releases your existing phone number at our request without delay or charge, (iii) the transfer of your exiting phone number to the Telephone Serviced would not, in Ziply Fiber’s view, violate applicable law or our processes and procedures, (iv) when applicable, you acknowledge and agree that if your equipment is set up before the date that the number transfer becomes effective (“Port Effective Date”), you may only be able to make limited outgoing calls. In that event, you should keep another phone connected to an existing phone extension at your service location to receive incoming calls until the Port Effective   Data, and (v) you acknowledge and agree that to avoid an interruption in your Telephone Service, you must have the proper equipment installed before the Port Effective Date. Your existing phone service for the number you are transferring will be disconnected on the Port Effective Data; if your equipment is not yet activated, you will not have access to the Telephone Service. <br><br>  ii) To transfer your phone number from Ziply Fiber to another provider, you must place the transfer order through your new service provider and then terminate your Telephone Service with Ziply Fiber. Ziply Fiber will release your phone number to your new service provider, provided that (i) your new service provider requests the transfer upon termination of your account (ii) your new service provider is willing to accept transfer of the phone number without delay or charge, and (iii) transfer of your exiting phone number to the new service provider would not, in Ziply Fiber’s view, violate applicable law or our processes and procedures. <br><br>  <strong>c) Voice-over-Internet Protocol.</strong> In the event you have Telephone Service which uses Ziply Fiber’s Voice-over-Internet Protocol (“VOIP”) transmission service, the following additional terms will apply.  <br><br>  i) The Ziply Equipment for VOIP must be installed according to Ziply Fiber specifications and you may not alter the equipment or your inside wiring in any way. The Ziply Equipment is electrically powered and the Telephone Service may not operate in the event of an electrical power outage. You acknowledge that, in the event of a power outage in your home, any battery you are using, whether received from Ziply Fiber or otherwise, may enable back-up service for a limited period of time or not at all, depending on the circumstances, and that the addition of a battery does not ensure that Telephone Service will be available in all circumstances, and that performance of any battery is not guaranteed. You also acknowledge that, in the event of a loss of power that disrupts the local Ziply Fiber system, the battery will not provide back-up service and Telephone Service will not be available. You acknowledge and understand that the Ziply Equipment may not have battery backup of another power source of its own. You may receive back-up batteries from Ziply Fiber. Please see the Ziply Website for details. If there is a power outage, you may be required to reset or reconfigure the equipment you are using prior to being able to use the VOIP Telephone Service again. <br><br>  ii) You acknowledge that the VOIP Telephone Service may not be compatible with certain data transmission service, including but not limited to fax transmission and dial up Internet access. Other services or equipment that may not be compatible with the VOIP Telephone Service include monitored home security systems, fire alarms, medical monitoring systems and any such systems will not be available with your VOIP Telephone Service during any power outage. You may be required to maintain a separate telephone line or obtain separate equipment from your services provider in order to access such services. <br><br>  iii) For 911/E911 to work in accordance with Ziply Fiber’s specifications, Ziply Fiber must have a correct service address for the location of your Ziply Equipment. If you do not provide the correct address when you register for the Telephone Service or if you relocate your Ziply Equipment to a new address and do not register the new address with Ziply Fiber, 911/E911 may fail: (i) the calls may be misdirected to the wrong emergency authorities or (ii) emergency authorities will be given the wrong address for the origin of the call. If you wish to relocate the Ziply Equipment and continue to use the VOIP Telephone Service, you must seek authorization   for Telephone Service at your new service address (if available) and update your service address with Ziply Fiber. <br><br>  iv) The VOIP Telephone Service is provided over the broadband Internet network. If there is an outage of this network, the VOIP Telephone Service will not be able to make 911 calls. Any 911 calls made using the VOIP Telephone Service may be subject to network congestion or reduced routing or processing speed. If you have Call Forwarding, Do Not Disturb, Simultaneous Ring or other features programmed and in use at the time you dial 911 and your call is interrupted, the emergency dispatcher may not be able to call you back at the phone from which you dialed the 911 call. <br><br>  v) The VOIP Telephone Service does not allow you to make 500, 700, 900, 950, 976, 00, 01, 0+, calling card calls or dial-around calls. Nor does it allow you to accept collect calls or third number billed calls. The current charges and rates for international calling are available at get.ziplyfiber.com/international-rates/ vi) If unlimited minutes are used for non-voice calls, such as but not limited to auto dialers or data calls, we may convert the VOIP Telephone Service to a plan that charges for all long distance calls or where our systems allow, charge a 10 cents per minute rate for such calls. If your usage is inconsistent with normal residential voice applications and usage patterns and you exceed 3,000 minutes per month, we may charge you a 10 cents per minute rate for such calls. <br><br>  <strong>d) Data Service:</strong> This section applies only to those customers who subscribe to Data Services from Ziply Fiber. <br><br>  i) You acknowledge that the Data Service may be offered on a tiered basis and each tier may have throughput limits (namely, limits on the maximum rate at which you may send and receive data at any time), consumption limits (namely, limits on the amount of data that you may send or receive during the course of a month of shorter periods) and other similar limits, all as set forth in the Price List or the Terms of Use. You agree that Ziply Fiber may change the throughput, consumption and other applicable limits of any tiers by amending the Price List of the Term of Use. Your continued use of the Data Service will constitute your acceptance of any new limits. You also agree that Ziply Fiber may use technical means, including but not limited to suspending or reducing the speed of your service, to ensure compliance with these limits and the Terms of Use, and that Ziply Fiber may move you to a higher tier of Data Service or impose other charges and fees if your use exceeds these limits. You further agree that Ziply Fiber has the right to monitor your usage patterns to facilitate the provision of the Data Service and to secure your compliance with the Terms of Use. Ziply Fiber may take such steps as it determines appropriate in the event your usage of the Data Service does not comply with the Terms of Use. <br><br>  ii) You acknowledge that, although the Data Service provides a connection to the Internet, the Internet is an international computer network that is not owned, operated or managed by, or in any way affiliated with Ziply Fiber. Ziply Fiber cannot and does not guarantee that the Data Service will provide Internet access that is sufficient to meet your needs. You understand that any speeds mentioned in connection with the Data Service are “up to” the mentioned speed and are not guaranteed. The actual speed and reliability of the Data Service can be affected by a number of factors, including, without limitation, the level of network traffic, the number and type of devices in use at any one time in your house, the distance between your device and any wireless transmitting equipment, the capacity of   the server you are attempting to connect to across the internet, and configuration of your computer or other device. <br><br>  iii) You acknowledge that the Data Service provides a connection to the Internet that may be unfiltered and that Ziply Fiber neither controls nor assumes responsibility for any content on the Internet or content that is posted by a subscriber. Although Ziply Fiber may make available certain parental control features, you acknowledge that such parental control features may not be entirely effective or foolproof and that, notwithstanding such features, you or members of your household may be exposed to unfiltered content. <br><br>  iv) You agree that Ziply Fiber has the right, but not the obligation, to edit, refuse to post or transmit, request removal of, or remove or block any material transmitted through, submitted to or posted on the Data Service, if it determines in its sole discretion that the material is unacceptable or violates the terms of the Agreement or the Terms of Use. Such material might include personal home pages and links to other sites. In addition, you agree that Ziply Fiber may suspend or cancel your account for using all or part of the Data Service to post content to the Internet or to engage in “peer to peer’ file exchanges or other forms of file exchanges that violate the Agreement, the law or the Terms of Use. </p> <p> <strong>6) Support and Repairs</strong> <br><br>  a) You may request reasonable service and maintenance to check and correct problems with the Service. Ziply Fiber will, at its own expense, repair damage to or, at its option, replace Ziply Equipment and otherwise attempt to correct interruptions in the Service that may be due to Ziply Equipment or technical malfunction of the system or network operated by Ziply Fiber. The Ziply Website contains information regarding contacting Ziply Fiber for this support. <br><br>  b) Unless you have obtained a Ziply Fiber service protection plan, you agree that Ziply Fiber has no responsibility for the operation of any equipment, software or service other than the Services and the Ziply Equipment. For example, if you receive Data Service, Ziply Fiber has no reasonability to support, maintain or repair any equipment, software or service that you elect to use in connection with the Data Service if not provided by Ziply Fiber. For assistance with technical problems arising from such equipment, software or services, you should refer to the materials provided by the manufacturer or provider of the software equipment of services. Further, Ziply Fiber is not responsible for any wiring inside your home or premises. If Ziply Fiber determines that non-Ziply Equipment or cabling connecting your residence to the Ziply Equipment installed on the side of or adjacent to your residence is the cause of a service problem, you agree that Ziply Fibber may charge you to resolve such problem. </p> <p> <strong>7) Service Interruptions and Force Majeure</strong> <br><br>  a) You agree that Ziply Fiber has no liability for delays in or interruption to your Services, except that if for reasons within Ziply Fiber’s reasonable control, for more than 24 hours there is a complete failure of Service. In such event, Ziply Fiber will provide you a prorated credit for the period of such interruption or failure if you request one within 30 days of the interruption or failure. In no event shall Ziply Fiber be required to credit you an amount in excess of applicable service fees for the Service   that was interrupted. Ziply Fiber will make any such credit on the next practicable bill for your Services. State and local law or regulation may impose other outage credit requirements with respect to some or all of your Services. In such event, the relevant law or regulation will control. <br><br>  b) You agree that Ziply Fiber may conduct maintenance from time to time that may result in interruption of your Service. <br><br>  c) Ziply Fiber shall have no liability for interruption of Services due to circumstances beyond its reasonable control, including without limitation acts of God, flood, natural disaster, vandalism, terrorism, regulation or government acts, strikes, labor unrest, civil disturbance, fire, electrical power outage, computer viruses or worms. </p> <p> <strong>8) Enforcement and Protection of Network</strong> <br><br>  a) Ziply Fiber may suspend or terminate all or a portion of your Services without prior notification if Ziply Fiber determines in its discretion that you have violated the Agreement, including without limitation the Acceptable Use Policy, even if the violation was a one-time event. You agree that Ziply Fiber shall have the right to take any action that Ziply Fiber deems appropriate to protect the Services, Ziply Fiber’s network and facilities or the Ziply Equipment. If all or a portion of your Services are suspended, you will not be charged for the relevant Service during the suspension. If your account is terminated, you will be refunded any pre-paid fees minus any amounts due to Ziply Fiber. </p> <p> <strong>9) Term and Termination</strong> <br><br>  a) The Agreement will remain in effect until terminated by either party or superseded by revisions as provided in the Agreement. <br><br>  b) Either Ziply Fiber or you may terminate all or any portion of your Services at any time for any or no reason, in its sole discretion, in accordance with applicable law and the terms of any marketing offers specified in the Agreement. The Agreement and/or any of the Services may be terminated by Ziply Fiber at any time without prior notice if (i) you fail to comply in full with all the terms and conditions of the Agreement, (ii) you harass or make any express or implied threat of violence, or use derogatory language, towards any employee, representative, agent or contractor of Ziply Fiber, or (iii) Ziply Fiber loses the right or ability to use public rights-of-way necessary to serve you. <br><br>  c) If you are moving or wish to terminate all or any portion of your Service for any reason you must notify Ziply Fiber as described at the Ziply Website. All applicable fees and charges will accrue until the date of termination, but Ziply Fiber will refund all prepaid monthly fees charged for Services after the date of termination, less any amounts due to Ziply Fiber. <br><br>  d) You cannot terminate your Services by writing “Cancelled” (or any other messages) on your bill or check or by making a disconnect appointment that does not result in Ziply Fiber’s physical recovery of the Ziply Equipment. In addition, you agree that any restrictive covenants (such as “paid in full”), releases or other statements on or accompanying checks or other payments accepted by Ziply Fiber shall have no legal effect. </p> <p> <strong>10) Disclaimer of Warranty; Limitation of Liability</strong> <br><br>  a) You agree that the Services are provided by Ziply Fiber on an “as is” and “as available” basis without warranties of any kind, either express or implied, including without limitation warranties of title or noninfringement, or implied warranties of merchantability or fitness for a particular purpose, other than those warranties that are incapable of exclusion, restriction or modification under applicable law. Ziply Fiber makes no warranty that the Services will be uninterrupted or error free or that the Ziply Equipment will operate as intended. Without limiting the foregoing, Ziply Fiber does not make any warranty as to the security of your communications or that third parties will not gain unauthorized access to or monitor your computers or online or voice communications. You agree that Ziply Fiber will not be liable for such unauthorized access. You have the sole responsibility to secure your computer and other communications. <br><br>  b) You acknowledge that Ziply Fiber’s installation, use, inspection, maintenance, repair, replacement or removal of the Services, Ziply Equipment or Software may result in damage to your computers, telephones and telephone answering devices, televisions, recording and playback devices, audio equipment, and Customer Equipment, including software and data files stored thereon. You are solely responsible for backing up all existing computer or other software or data files. Ziply Fiber shall have no liability for any damage to or loss or destruction of any equipment, software, data or electronic files resulting from a virus or other harmful feature or any attempt to remove it. <br><br>  c) In no event will Ziply Fiber be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use the Services, including the use of or inability to use emergency 911 services, or for any action taken by Ziply Fiber to protect the Services or Ziply Fiber’s network or facilities. <strong>Ziply Fiber’s liability for all categories of damages shall not exceed a pro rata credit for the monthly fees (excluding all nonrecurring charges, regulatory fees, surcharges, fees and taxes) you have paid to Ziply Fiber for the service during the ninety (90) day period prior to when such claim arose, which shall be your sole and exclusive remedy regardless of the type of claim or nature of the cause of action, to the extent the foregoing is not limited by applicable law.</strong> <br><br>  d) When Ziply Fiber makes available a directory listing or telephone number publication option, if (i) any telephone number for which you have requested nonpublished status is included in any directory, any directory assistance database, or is otherwise disclosed to any unauthorized persons, (ii) any telephone number which you requested be published or listed in any directory or directory assistance database is not so published or listed, and (iii) any published or listed telephone number contains material errors or omissions, then the total liability of Ziply Fiber and any other provider in connection with the described error or omission shall not in the aggregate exceed the monthly charges for the Telephone Service which you have actually paid to Ziply Fiber regarding the publication or nonpublication. You shall hold Ziply Fiber and any other provider who furnishes services to you in connection with the Agreement harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the errors and omissions described above. </p> <p> <strong>11) Indemnification</strong> <br><br>  a) You agree to defend, indemnify and hold harmless Ziply Fiber, its parents, affiliates and subsidiaries, and their respective owners, equity holders, officers, directors, employees, agents, contractors and service providers from claims or damages   relating to or arising out of (i) your breach of the Agreement, (ii) your use (or any use on your account) of the Services or any Ziply Equipment, including but not limited to any claims or damages arising out of the malfunction or lack of 911/E911 or dialing associated with a security system, (ii) your use of the Services in violation of applicable laws or regulations, or (iv) any claims for infringement of any intellectual property rights arising from or in connection with the use of the Service on your account. You agree that none of the parties listed in this paragraph shall be responsible for any third-party claims that arise from use of the Services or the Ziply Equipment and you agree to reimburse Ziply Fiber for all costs and expenses related to the defense, settlement or judgement with respect to any such claims. </p> <p> <strong>12) Arbitration</strong> <br><br> a) If you have a Dispute with Ziply Fiber that cannot be resolved through discussions and you wish to continue to pursue the Dispute, you must submit the Dispute for arbitration rather than litigate the Dispute in state or federal court, except as described in Subsection 12(e) below. The term “Dispute” means any dispute, claim or controversy between you and Ziply Fiber, whether based in contract, statute, regulation, ordinance, tort (including without limitation intentional acts or omissions) or any other legal theory, including the validity, enforceability or scope of this Section 12. Arbitration means that you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. You agree that the Federal Arbitration Act governs the arbitrability of all Disputes, even if the substance of the Dispute is government by state laws or regulations. <br><br>  b) To initiate arbitration, you may open a case with the American Arbitration Association (“AAA”). The arbitration will be governed by the Commercial Arbitration Rules of the AAA. A single arbitrator will resolve the dispute and will make any award in writing with a statement of the reasons supporting the award. Any arbitrator award may be entered in any court having jurisdiction over the parties for the purposes of enforcement. The arbitration will take place at a location reasonably convenient to you and Ziply Fiber in the area where you receive Service from Ziply Fiber. The parties will bear their own costs and fees of arbitration. <br><br>  <strong>c) You agree that you shall not bring any dispute to be arbitrated or litigated on a class action, consolidated or aggregated basis or based on claims brought in a purported representative capacity on behalf of the general public, other subscribers or persons. No claim or dispute subject to arbitration under the agreement may be combined with a claim subject to resolution before a court of law.</strong> <br><br>  <strong>d) You must give us notice of a dispute within one (1) year of the occurrence of the event or facts giving rise to the dispute (except for billing disputes about which you must contacts us within thirty (30) days as provided in section 2 above). If you do not do so, you waive the right to pursue any claim or dispute based on such event or facts.</strong> <br><br>  e) You agree that the following Disputes you may have with Ziply Fiber will not be subject to arbitration: (i) any claim filed by you in which the amount in controversy is properly within the jurisdiction of court that is limited to hearing small claims, (ii) any Dispute over the validity of any party’s intellectual property rights, (iii) any Dispute arising or related to allegations associated with unauthorized use or receipt of Service, and (iv) any Dispute that can only be brought before the local franchise authority in   your area under the terms of Ziply Fiber’s franchise. </p> <p> <strong>13) Privacy</strong> <br><br>  a) Your privacy interests, including your ability to limit disclosure of certain information to third parties, are addressed by, among other laws, the Communications Act of 1934, as amended, the Federal Communications Commission’s rules regarding Customer Proprietary Network Information (“CPNI”) and the Electronic Communications Privacy Act. Personally identifiable information that may be collected, used or disclosed in accordance with applicable laws is described in Ziply Fiber’s Privacy Policy and Subscriber Privacy Notice, each as may be amended, available on the Ziply Website. These policies form a part of the Agreement. In addition to actions and disclosures specifically authorized by law or statute or elsewhere in the Agreement, Ziply Fiber shall have the right (except where prohibited by law notwithstanding your consent), but not the obligation, to disclose information to protect its rights, property and operations, or where circumstances suggest that individual or public safety is in peril. You consent to such actions and disclosures. <br><br>  b) If you are a Telephone Service customer, you consent to Ziply Fiber’s disclosure of your name, address and/or telephone number to the general public in connection with Caller ID functions, telephone directories, 411 and 911 services. You also consent to Ziply Fiber’s disclosure of your personally identifiable information to the telephone companies serving those end users to whom you make calls so that the calls can be completed. If you wish to have Ziply Fiber remove this information from one or more of these services, you understand that you must notify Ziply Fiber to do so and pay any applicable fees. <br><br>  c) You consent to Ziply Fiber calling or texting the phone numbers and emailing the email address you supply to it for any purpose, including the marketing of its current and future services. You agree that these emails, phone calls or texts may be made using any method, including an automatic dialing system or an artificial or recorded voice, even if the number you provide is a wireless number. Upon your request, the email address or phone number you have previously provided will be removed from Ziply Fiber’s phone and text marketing list. You can make this request by contacting Ziply Fiber and asking to be placed on Ziply Fiber’s “Do Not Call or Email” list. You acknowledge that being included in any state or federal “do not call” registry will not be sufficient to remove you from Ziply Fiber’s email, phone and text marketing list. </p> <p> <strong>14) Consent to Electronic Notice</strong> <br><br>  You agree that all notices required or contemplated hereunder may be provided by Ziply Fiber via electronic means by either email or online posting at the Ziply Website. These notices may include notices of changes to the Agreement or any associated policies and price lists. An online version of the Agreement and associated policies and price lists, as may be amended from time to time, will be available at the Ziply Website or by calling Ziply Fiber. </p> <p> <strong>15) Assignment</strong> <br><br> You understand that the Services are being provided only to the location identified on your Work Order and that you are not allowed to transfer all or any portion of the Services, or Ziply Equipment, to any other person, entity or location, including a new residence. You agree that you may not assign the Agreement. Ziply Fiber may transfer or assign any portion or all of the Agreement, subject to any applicable laws. </p> <p> <strong>16) Effect of Applicable Law</strong> <br><br>  The Agreement is subject to all applicable federal state or local laws in effect in the relevant jurisdiction in which you receive Service. If any provision of the Agreement contravenes or is in conflict with any such law or regulation, or if you are entitled to more favorable rights under any law or regulation that are set forth in any provision in the Agreement, then the terms of such law or regulation shall take priority over the relevant provision of the Agreement. To the fullest extent permitted by law, you agree that any claim you may have against Ziply Fiber must be filed within one (1) year of the date such claim arose or be forever barred. </p>  <p>May 1, 2020</p>   ","error_copy":"We’re sorry, an error has occurred. <br>Please call us at 1.866.947.5995 for assistance. 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Click Call Settings to manage other Call, Voicemail and Account settings.","message-play-voicemail-error":"Voicemail file can't be played","tooltip-expiry-notification":"Your Voicemail will expire and will be deleted automatically in a few days.","tooltip-frontier-pages":"Search business listings with Ziply Fiber Pages.","action-cancel":"Cancel","action-close":"Close","action-ok":"OK","action-del":"Del","action-back":"Back","action-save":"Save","action-save-passcode":"Save Passcode","action-save-pin":"Save Pin","action-save-pin-passcode":"Save Passcode & Pin","action-update":"Update","action-options":"Options","action-customize":"Customize","action-delete":"Delete","action-delete-all":"Delete All","action-call-back":"Call Back","action-text-back":"Text Back","action-place-a-call":"Place a Call","action-forward":"Forward","action-renew":"Renew","action-contact-add":"Add to Contacts","action-contact-view":"View Contact","action-contact-delete":"Delete Contact","action-call":"Call","action-unblock":"Unblock","action-block":"Block","action-notify":"Notify","action-send":"Send","action-contact-add-to-existing":"Add to Existing Contact","action-contact-create":"Create New Contact","action-caller-block":"Block Caller","action-caller-unblock":"Unblock Caller","action-notification-add":"Call Notification","action-notification-remove":"Remove Notification","action-play":"Play Voicemail from {phoneNumber}","action-stop":"Playing Voicemail from {phoneNumber}","action-add":"Add","action-edit-event":"View/Edit Event","action-delete-event":"Delete Event","action-schedule-call":"Schedule Call","action-view-edit-schedule-call":"View/Edit Scheduled Call","action-add-event":"Add Event","action-edit-event-schedule-call":"View/Edit Call Schedule","action-change":"Change","action-title-view-contact":"View Contact","action-title-add-contact":"Add Contact","action-title-unblock-caller":"Unblock Caller","action-title-block-caller":"Block Caller","action-title-call-notifications":"Call Notification","action-title-remove-call-notification":"Remove from Call Notification","action-title-delete-a-call":"Delete this Call","action-title-delete-selected-calls":"Delete Selected Calls","action-title-delete-all-missed-calls":"Delete All Missed Calls","action-title-delete-all-calls":"Delete All","action-title-delete-voicemail":"Delete Voicemail","action-title-forward-voicemail":"Forward Voicemail","action-title-renew-voicemail":"Renew Voicemail","action-title-delete-selected-voicemail":"Delete Selected Voicemails","action-title-delete-all-voicemail":"Delete All Voicemails","action-title-contact-delete":"Delete This Contact","action-title-contact-delete-many":"Delete Contacts","action-title-contact-delete-all":"Delete All Contacts","action-title-delete-event":"Delete Event","action-title-save-to-native-contacts":"Save to Device Contacts","action-message-callback-success":"Your call to {phoneNumber} has been placed.","action-message-callback-fail":"Service Error: Your call to {phoneNumber} was not placed.","action-message-contact-success":"Contact information saved for {phoneNumber}.","action-message-contact-fail":"Service Error: Contact information was not saved for {phoneNumber}.","action-message-contact-added-success":"Contact information saved for {phoneNumber}.","action-message-contact-added-failed":"Service Error: Contact information was not saved for {phoneNumber}.","action-message-unblock-caller-question":"Are you sure you want to unblock number {phoneNumber}?","action-message-unblock-caller-description":"Incoming call block for this number will be deactivated.","action-message-unblock-caller-success":"Incoming call block deactivated for {phoneNumber}.","action-message-unblock-caller-failure":"Service Error: Incoming call block was not deactivated for {phoneNumber}.","action-message-block-caller-question":"Are you sure you want to block {phoneNumber}?","action-message-block-caller-description":"Incoming call block for this number will be activated.","action-message-block-caller-success":"Incoming call block activated for {phoneNumber}.","action-message-block-caller-failure":"Service Error: Incoming call block was not activated for {phoneNumber}.","action-message-call-notifications-question":"Would you like to receive Call Notification for {phoneNumber}?","action-message-call-notifications-description":"Selective Call Notification for this number will be activated.","action-message-call-notifications-success":"Selective Call Notification activated for {phoneNumber}.","action-message-call-notifications-failure":"Service Error: Selective Call Notification was not activated for {phoneNumber}.","action-message-remove-call-notification-question":"The number {phoneNumber} will be removed from the Call Notification list.","action-message-remove-call-notification-description":"Selective Call Notification will be deactivated.","action-message-remove-call-notification-success":"Selective Call Notification is deactivated for {phoneNumber}.","action-message-remove-call-notification-failure":"Service Error: Selective Call Notification was not deactivated for {phoneNumber}.","action-message-delete-a-call-question":"Are you sure you want to delete this call?","action-message-delete-a-call-success":"Recent Call deleted.","action-message-delete-a-call-failure":"Service Error: Recent Call was not deleted.","action-message-delete-selected-calls-question":"Are you sure you want to delete these calls?","action-message-delete-selected-calls-success":"Selected Recent Calls deleted.","action-message-delete-selected-calls-failure":"Service Error: Not all Recent Calls were deleted.","action-message-delete-missed-calls-question":"Are you sure you want to delete all Missed Calls?","action-message-delete-missed-calls-success":"All Missed Calls deleted.","action-message-delete-missed-calls-failure":"Service Error: All Missed Calls were not deleted.","action-message-delete-all-calls-question":"Are you sure you want to delete these Recent Calls?","action-message-delete-all-calls-success":"All Recent Calls deleted.","action-message-delete-all-calls-failure":"Service Error: All Recent Calls were not deleted.","action-message-delete-voicemail-question":"Are you sure you want to delete this voicemail?","action-message-delete-voicemail-success":"Voicemail deleted.","action-message-delete-voicemail-failure":"Service Error: Voicemail not deleted.","action-message-forward-voicemail-success":"Voicemail forwarded to the recipients.","action-message-forward-voicemail-failure":"Service Error: Voicemail was not forwarded to the recipients.","action-message-renew-voicemail-question":"Are you sure you want to delete this Voicemail?","action-message-delete-selected-voicemail-question":"Are you sure you want to delete the selected Voicemail?","action-message-delete-selected-voicemail-success":"Selected Voicemails deleted.","action-message-delete-selected-voicemail-failure":"Service Error: Not all selected Voicemails were deleted.","action-message-delete-all-voicemail-question":"Are you sure you want to delete all Voicemails?","action-message-delete-all-voicemail-success":"All Voicemails deleted.","action-message-delete-all-voicemail-failure":"Service Error: All Voicemails were not deleted.","action-message-save-to-native-contacts-description":"When you add a contact you will be adding to your device contacts list and not on your FiOS Digital Voice Contacts.","action-message-save-to-native-contacts-success":"Number saved to device contacts","action-message-save-to-native-contacts-failure":"Number not saved to device contacts","action-delete-this-contact-question":"Are you sure you want to delete this Contact?","action-delete-this-contact-success":"Contact deleted.","action-delete-this-contact-failure":"Service Error: Contact could not be deleted.","action-delete-contact-many-message":"Are you sure you want to delete selected Contacts?","action-delete-contact-many-success":"Contacts deleted.","action-delete-contact-many-failure":"Service Error: Not all Contacts could be deleted.","action-delete-all-contacts-question":"Are you sure you want to delete all Contacts?","action-delete-all-contacts-success":"All Contacts deleted.","action-delete-all-contacts-failure":"Service Error: Not all Contacts could be deleted.","action-add-calendar-event-sms":"Event added to the Calendar with text message reminder.","action-add-calendar-event-email":"Event added to the Calendar with email reminder.","action-add-calendar-event-generic":"Event added to the Calendar.","action-update-calendar-event-generic":"Event updated.","action-add-calendar-event-failure":"Service Error: Event was not saved.","action-event-delete-question":"Are you sure you want to delete this Event?","action-event-delete-success":"Event deleted.","action-event-delete-failure":"Service Error: Event not deleted.","action-schedule-call-success":"Call scheduled.","action-edit-schedule-call-success":"Call schedule updated.","action-schedule-call-failure":"Call not scheduled.","settings-call-settings":"Call Settings","settings-call-settings-call-waiting":"Call Waiting","settings-call-settings-call-forwarding":"Call Forwarding","settings-call-settings-call-notification":"Call Notification","settings-call-settings-simultaneous-ring":"Simultaneous Ring","settings-call-settings-do-not-disturb":"Do Not Disturb","settings-call-settings-locate-me":"Locate Me","settings-call-settings-incoming-call-block":"Incoming Call Block","settings-call-settings-incoming-call-block-save":"Save Incoming Call Block Settings?","settings-call-settings-incoming-call-block-list":"Blocked Callers List","settings-call-settings-outgoing-caller-id-block":"Outgoing Caller ID Block","settings-call-settings-virtual-numbers":"Distinctive Ring for Virtual Numbers","settings-voicemail-settings":"Voicemail Settings","settings-voicemail-settings-voice-mail":"Voicemail","settings-voicemail-settings-greeting":"Greeting","settings-voicemail-settings-telephone-settings":"Telephone Settings","settings-voicemail-settings-voicemail-passcode":"Voicemail Passcode / Pin","settings-voicemail-settings-reset-passcode":"Reset Passcode & Pin for Mailbox","settings-voicemail-settings-voicemail-screening":"Voicemail Screening","settings-voicemail-settings-voicemail-notification":"Voicemail Notification","settings-voicemail-settings-mailboxes-access":"Individual Mailboxes","settings-voicemail-settings-greetiing-record":"To record your greeting call (+1) 866-947-5995","settings-voicemail-settings-greetiing-record-metaswitch":"To record your greeting, dial *100 from your home phone","settings-voicemail-settings-greetiing-record-new":"Record new Greeting","settings-account-settings":"Account Settings","settings-account-settings-profile":"Profile Information","settings-account-settings-timezones":"Time Zones","settings-account-settings-backup-numbers":"Backup Numbers","settings-account-settings-international-call-block":"International Call Block","settings-account-settings-faq":"FiOS Digital Voice FAQs","settings-account-settings-faq-fbv":"Ziply Fiber Business Voice FAQs","settings-account-settings-guide":"FiOS Digital Voice User Guide","settings-account-settings-guide-fbv":"Ziply Fiber Business Voice User Guide","settings-account-settings-plans":"Ziply Fiber World Plans 300 and 500","settings-account-settings-plans-descriptions":"The Ziply Fiber World Plans are optional international calling plans available to FiOS Digital Voice customers for international direct-dialed outbound calling from the United States to international destinations and may include a block of either 300 or 500 minutes.","settings-account-settings-rates":"FiOS Digital Voice International Per Minute Calling Plan","settings-account-settings-rates-fbv":"Ziply Fiber Business Voice International Per Minute Calling Plan","settings-account-settings-rates-descriptions":"The FiOS Digital Voice International Per Minute Calling Plan provides per minute rates for direct-dialed outbound calls to international destinations from the domestic United States.","settings-account-settings-terms":"Terms of Service","settings-account-settings-unlimited":"FiOS® Digital Voice Unlimited Plan","settings-account-settings-service-address":"Service Address","settings-account-settings-all-plans":"View All Plans","settings-extras":"Extras","settings-reset-mailbox":"Reset","settings-reset-successful":"Reset Successful","settings-reset-message":"New Passcode generated for ","settings-reset-message-failed":"Reset Passcode failed","account-settings-set-timezone":"Set Time Zone:","account-settings-backup-number":"Backup number","account-settings-actions":"Actions","account-settings-block":"Block","account-settings-number":"Number","account-settings-status":"Status","settings-description-call-waiting":"Call Waiting allows you to answer another call while you are currently talking on that line. When combined with Caller ID, you can see who is calling before switching conversations.","settings-description-call-forwarding":"Forward ALL calls or forward calls from SELECTED numbers to another phone number.","settings-description-call-notifications":"Know who called you even when you are not at home. An email will notify you of incoming calls from specific telephone numbers.","settings-description-simultaneous-ring":"Simultaneous Ring allows you to have up to 3 different phone numbers ring when your primary phone number receives a call. When someone calls you, all the programmed phone numbers will ring at the same time -- whichever phone picks up first will answer the call.","settings-description-do-not-disturb":"Do Not Disturb allows you to automatically forward all calls to a prerecorded message or to Voicemail without ringing your phone. If you need certain callers to ring through, simply list those numbers.","settings-description-locate-me":"Locate Me allows incoming calls to ring up to 3 numbers in sequence from your Locate Me number list.  If the first number is not answered, the system will try the next number until the call is either answered or forwarded to Voicemail.","settings-description-incoming-call-block":"Manage your incoming calls by blocking calls from anyone who has blocked their Caller ID, or only from certain numbers.","settings-description-outgoing-caller-id-block":"Caller ID Block allows you to block your calling number from displaying to others when making an outbound call.","settings-description-virtual-numbers":"You can choose one of three distinctive ringing patterns for each Virtual Number.","settings-description-greeting":"If you have not recorded your greetings, or would like to change them, dial *86 from your home phone or call the FiOS Digital Voice Voicemail system at 1-833-684-0115 and follow the prompts.","settings-description-greeting-metaswitch":"If you have not recorded your greetings, or would like to change them, dial *100 from your home phone or call the FiOS Digital Voice Voicemail system at 1-833-684-0115 and follow the prompts.","settings-description-voicemail-passcode":"You can change the Passcode for this mailbox.","settings-description-voicemail-notifications":"Notify me when new voicemails arrive by:","settings-description-voicemail-screening":"Voicemail Screening allows you to listen to a person leaving a message in real time similar to an answering machine. During the message, you can choose to take the call or have the message saved to Voicemail.","settings-description-individual-mailboxes-access":"Create individual mailboxes for others in your household by calling *86 from your home phone or dialing 1-833-684-0115 and follow the prompts. Callers can leave a private message for a specific person by pressing a mailbox number.","settings-description-profile-information":"The Unlimited Plan offers domestic calling, including calls to US territories, Canada and Puerto Rico. You can also make International calls for a low per-minute rate based on the country you are calling. A list of countries and applicable rates is available by going to the Settings link and clicking on Account Settings.","settings-description-timezones":"Changing the Time Zone will affect the display of Call Logs and Voicemail Logs based on the Time Zone you selected.","settings-description-backup-numbers":"If for any reason you experience a service interruption, you may have all calls forwarded automatically to a specified number. Enter the number to which you want your calls forwarded in the event of a service interruption.","settings-description-international-call-block":"To block a phone number from making International calls (calls to US territories, Canada and Puerto Rico will not be blocked), click the box next to that number.","settings-description-voicemail":"Voicemail allows callers to leave messages when you are unable to answer a call.","settings-description-voicemail-note":"Turning Voicemail OFF will not affect your saved messages. For example, you may choose to turn Voicemail OFF if you use a home answering machine. You can turn Voicemail ON at any time free of charge. Refer to the {link} for SET UP instructions.","settings-message-call-notification-notify":"Notify me at this email address:","settings-message-call-notification-enter-email":"You may enter 1 email address for Call Notification. If you change the email address, all current and future Call Notifications will arrive at the new email address.","settings-message-virtual-numbers-assign":"Rings are assigned to the following Virtual Numbers:","settings-message-virtual-numbers-purchase":"You currently do not have any Virtual Numbers. You can purchase up to three Virtual Numbers for incoming calls.","settings-message-telephone-settings-ring-times":"How many times do you want your phone to ring before forwarding to Voicemail?","settings-message-international-call-block":"You can block one or all of your telephone numbers from placing International calls by selecting the numbers below and clicking the Save button.","settings-label-select-language":"Select Language:","settings-label-select-voice":"Select Voice:","settings-label-hear-date":"Hear the date and time of each message","settings-label-virtual-number":"Virtual Number","settings-label-distinctive-ring":"Distinctive Ring","setting-forwarding-option-title":"Select an option:","setting-incoming-block-option-title":"Select either or both options:","setting-forwarding-option-hint":"Use Call Settings on your Web Portal to forward calls according to a schedule.","setting-turn-on":"Turn On","setting-turn-off":"Turn Off","setting-turn-on-capitalized":"TURN ON","setting-turn-off-capitalized":"TURN OFF","settings-forwarding-all-calls-label":"Forward my incoming calls to","settings-forwarding-options-all":"Forward ALL my calls","settings-forwarding-options-selected":"Forward calls from SELECTED numbers","settings-forwarding-selected-numbers-list":"Selected numbers list","settings-call-notifications-options-all":"Notify for ALL my calls","settings-call-notifications-options-selected":"Notify calls only from SELECTED numbers","settings-incoming-call-block-options-all":"Reject ALL Anonymous/Private Calls","settings-incoming-call-block-options-all_active":"ALL Anonymous/Private Calls are rejected","settings-incoming-call-block-options-selected":"Reject calls from SELECTED numbers","settings-incoming-call-block-options-selected_active":"Calls rejected from following numbers","settings-dnd-options-all":"Forward ALL calls to Voicemail","settings-dnd-options-play-message":"Play the system Do Not Disturb greeting","settings-add-number":"Add Number","settings-manage-number":"Manage","settings-dnd-message":"The number you are trying to reach is not accepting calls at this time","settings-greeting-options-extended":"Extended Absence Greeting","settings-greeting-options-personal":"Personal Greeting","settings-greeting-options-system":"System Greeting","settings-greeting-options-system-name":"Use recorded name","settings-greeting-options-system-number":"Use number","settings-greeting-options-system-neither":"Do not use recorded name or number","settings-greeting-busy-greeting":"Busy Greeting","settings-message-virtual-numbers-select-assign":"Select and assign Distinctive Ring for your Virtual numbers displayed below","settings-distinctive-ring-normal":"Normal","settings-distinctive-ring-short-short-long":"Short-Short-Long","settings-distinctive-ring-short-long-short":"Short-Long-Short","settings-distinctive-ring-long-long":"Long-Long","settings-greetings-saved":"Successfully saved Greeting settings","settings-telephony-saved":"Successfully saved changes to Telephone Settings.","settings-options-saved":"Successfully saved options","settings-voicemail-options-saved":"Successfully saved Voicemail options","settings-options-not-saved":"Could not save settings.","settings-standard-prompts":"Standard Prompts","settings-standard-prompts-descriptions":"Standard prompts announce each menu option with brief explanations. You can turn off these explanations by clicking on \"Standard Prompts\". Standard prompts CANNOT be turned off if the Spanish language option is selected","settings-forgot-passcode-info":"Please ask your primary account owner to Reset your Passcode","settings-forgot-pincode-info":"This is your online Passcode. Please ask your primary account owner to Reset your Passcode","settings-new-passcode-info":"Your Passcode must be a number between 6 and 10 digits in length; the new Passcode cannot be a portion of your current telephone number nor can it have repeating digits (for example: 1111) or be in ascending or descending order (for example, 1234 or 9876)","settings-new-pincode-info":"Your Pin must be a number between 6 and 10 digits in length; the new Pin cannot be a portion of your current telephone number nor can it have repeating digits (for example: 1111) or be in ascending or descending order (for example, 1234 or 9876)","settings-new-pin-passcode-info":"Your Passcode/Pin must be a number between 6 and 10 digits in length; the new Passcode/Pin cannot be a portion of your current telephone number nor can it have repeating digits (for example: 1111) or be in ascending or descending order (for example, 1234 or 9876)","settings-delete-mailbox":"Delete {mailbox} ?","settings-delete-mailbox-description":"All the messages in the {mailbox} will be permanently deleted. Are you sure?","settings-delete-mailbox-confirmation":"{mailbox} permanently deleted.","settings-delete-mailbox-failed":"Service Error: Mailbox could not be deleted.","settings-save-timezone-confirmation":"Time Zone is updated.","settings-international-call-block-confirmation":"Setup International Call Block?","settings-international-call-block-confirmation-description":"Once International Call Block is set you will not be able to make any International calls. Although the system will not currently prevent you from entering those International numbers for features such as Call Forwarding or Backup Number, the call will be prevented.","settings-phone-number-error-message":"Please enter a phone number 7 to 20 digits in length","settings-toast-save-number-unsuccessful":"Please enter a phone number 7 to 20 digits in length.","settings-toast-deleted-mailbox":"Deleted Mailbox: ","settings-add-forwarding-number-title":"Add or Edit a Forwarding Number","settings-add-forwarding-number-limit":"A maximum of 10 Numbers is allowed.","settings-incoming-call-option-message":"Please select at least one option to activate Incoming Call Block","settings-incoming-call-block-number-limit":"A maximum of 100 Numbers is allowed.","settings-voicemail-notifications-cell":"Send to this Mobile number","settings-voicemail-notifications-pager":"Send to this Pager number","settings-voicemail-notifications-email":"Send to this Email","settings-voicemail-notifications-this":"Send my message to this number","settings-voicemail-notifications-warn-me":"Warn me about:","settings-voicemail-notifications-warn-when":"Warn me when my mailbox is nearly full","settings-voicemail-notifications-confirm-delete":"Ask me for confirmation when I delete messages","settings-voicemail-notifications-attach-voicemail":"Attach voicemail","settings-timezones-eastern":"Eastern Time Zone","settings-timezones-central":"Central Time Zone","settings-timezones-mountain":"Mountain Time Zone","settings-timezones-pacific":"Pacific Time Zone","settings-timezones-alaska":"Alaska Time Zone","settings-timezones-hawaii":"Hawaii-Aleutian Time Zone","settings-dnd-except":"Allow the following numbers to ring through","settings-schedule-24-hours":"You cannot have a schedule with a duration longer than 24 Hours.","settings-currently":" is currently ","settings-forwarding-numbers-list":"Forwarding Numbers List:","settings-forwarding-numbers-added":"Added: {number}.","settings-forwarding-numbers-deleted":"Deleted: {number}.","settings-deleted":"Deleted","settings-added":"Added","settings-saved":"Saved","settings-updated":"Updated","settings-forwarding-message":"You need a phone number to forward to before you can activate call forwarding","settings-forwarding-number-message":"Add forwarding numbers","settings-phone-numbers-list":"Phone numbers list:","settings-except":"Except","settings-except-ring-through":"Except allow the following phone numbers to ring through:","settings-forwarding-selected-calls-text":"Selected calls are being forwarded to the below given number according to a schedule:","settings-forwarding-all-calls-text":"Forward all my incoming calls to: {number}","settings-turn":"You are about to turn {state} {feature}","settings-selected-option":"Selected Option:","settings-turn-on-voicemail-when-dnd-on":"You have Do Not Disturb (DND) ON and configured to send callers to your Voicemail. If you turn Voicemail OFF, we will change your DND setting to “Play the System DND Greeting”.","settings-turn-on-simultaneous-ring-when-dnb-on":"You have requested to turn the Simultaneous Ring feature {1}, but currently have Do Not Disturb with Voicemail {2}. You may not have these two services {3} at the same time. Do you want to: Turn Simultaneous Ring {4} and Do Not Disturb with Voicemail {5}?","settings-turn-on-dnd-when-simultaneous-ring-on":"You have requested to turn the Do Not Disturb with Voicemail feature {1}, but currently have the Simultaneous Ring feature turned {2}. You may not have these two services {3} at the same time. Do you want to: Turn Do Not Disturb with Voicemail feature {4} and turn Simultaneous Ring {5}?","settings-stb-manage-blocked-caller-list-title":"Manage your Blocked Callers List by editing or removing numbers below.","settings-stb-forwarding-info-note":"To forward calls from selected numbers, please go to Settings on the FiOS Digital Voice Web Portal or My Ziply Fiber mobile app.","settings-stb-editing-info-note":"To remove or change phone numbers, please go to Settings on the FiOS Digital Voice Web Portal or My Ziply Fiber mobile app.","settings-stb-simultaneous-ring-label":"When calls arrive at {number}, the following numbers will ring simultaneously:","settings-stb-incoming-block-label":"When calls arrive at {number}, unwanted calls will be blocked based on your preferences below.","settings-stb-incoming-block-title":"Block Caller List","settings-simultaneous-ring-3-rings":"You can add up to 3 numbers.","settings-stb-dnd-info-label":"Note: When Do Not Disturb is ON, you will not receive any calls at this number.","settings-stb-dnd-label":"When Incoming Calls Arrive: ","settings-mobile-dnd-label":"To setup Do Not Disturb according to schedule please use Call Settings on Website. ","settings-mobile-locate-me-label":"Calls are forwarded to the following numbers in the assigned order.","settings-mobile-not-yet-defined":"Not Yet Defined","settings-stb-manage-blocked-caller-list":"Manage Block Caller List","settings-stb-view-blocked-caller-list":"View Block Caller List","settings-stb-add-number":"Add number to block","settings-stb-add-maximum":"Maximum 10 allowed","settings-number-of-rings":"Number of rings","settings-number-not-assigned":"Not Yet Assigned","settings-selection-options-heading":"Which would you like to change?","settings-selection-option-passcode":"Online Passcode","settings-selection-option-pin":"Telephone Pin","settings-selection-option-pin-pass":"Both","settings-form-passcode-info":"(Changes your Online Passcode)","settings-form-pin-info":"(Changes your Telephone Pin code)","settings-form-pin-passcode-info":"(Changes both your Online Passcode and Telephone Pin to the same code)","settings-forgot-passcode":"Forgot Passcode?","settings-incorrect-passcode":"Incorrect Passcode","settings-old-passcode":"Current Passcode: ","settings-new-passcode":"New Passcode: ","settings-new-pincode":"New Pin: ","settings-new-pin-passcode":"New Passcode/Pin: ","settings-confirm-passcode":"Confirm Passcode: ","settings-confirm-pincode":"Confirm Pin: ","settings-confirm-pin-passcode":"Confirm Passcode/Pin: ","settings-reset-passcode":"Reset on website","settings-passcode-enter":"Enter Current Passcode","settings-new-passcode-enter":"Enter New Passcode","settings-new-pincode-enter":"Enter New Pin","settings-new-pin-passcode-enter":"Enter New Passcode/Pin","settings-new-passcode-confirm":"Confirm New Passcode","settings-new-pincode-confirm":"Confirm New Pin","settings-new-pin-passcode-confirm":"Confirm New Passcode/Pin","settings-passcode-mismatch":"Passcode and Confirmation do not match.","settings-passcode-validation":"Passcode has consecutive numbers.","settings-passcode-contain-phone":"Passcode is part of the phone number.","settings-passcode-repeated":"Passcode consists of repeated digits.","settings-passcode-reset-title":"Select Mailbox to reset Passcode & Pin.","settings-passcode-reset-info":"Use this option to obtain a system generated Passcode & Pin for this main mailbox or other mailboxes you may have set up.","settings-urgent-messages-only":"Urgent messages only","settings-notification-warn-about":"Warn me about:","settings-notification-warn-about-mailbox":"Warn me when my mailox is nearly full","settings-notification-delete-confirmation":"Ask me for confirmation when I delete messages","settings-message-notify-voicemail":"Notify me when new Voicemails arrive by:","settings-message-light":"Light message light and/ or change dial tone to stutter(where available)","settings-domestic-number":"Please enter a Domestic number.","settings-select-provider":"Please select your service provider","settings-enter-number":"Enter Number","settings-enter-pager-number":"Enter Pager Number","settings-domestic-pager-number":"Please enter a Domestic Pager number","settings-enter-email":"Enter Email Address","settings-enter-cc":"CC to this Address","settings-attach-voicemail":"Attach Voicemail","settings-reactivate-voicemail":"Your FiOS Digital Voice mailbox must be set up before you can manage your Voicemail settings. Call the FiOS Digital Voicemail system at 866-947-5995 or *86 from your home phone.","settings-reactivate-voicemail-1":"1. If you are calling while away from home, enter your home telephone number followed by #.","settings-reactivate-voicemail-2":"2. Enter your starter passcode followed by #. Your starter passcode was provided to you at the time you ordered your FiOS Digital Voice service.","settings-reactivate-voicemail-3":"3. Follow the voice prompts to create a new 6-digit passcode, select the default language, and record your personal and busy greetings and name announcement.","settings-reactivate-voicemail-4":"Voicemail boxes that are not set up within 60 days of service activation will be removed. Refer to the {link} for more information.","settings-choose-provider":"Choose a provider","settings-service-error-settings":"Service Error: Could not load Settings.","settings-service-error-call-settings":"Service Error: Could not load Call Settings.","settings-service-error-voicemail-settings":"Service Error: Could not load Voicemail Settings.","settings-service-error-account-settings":"Service Error: Could not load Account Settings.","settings-button-change-settings":"Change settings","settings-turn-on-incoming-call-block":"Turn On Incoming Call Block","settings-turn-off-incoming-call-block":"Turn OFF Incoming Call Block","contacts-service-error":"Service Error: Could not load Contacts.","contacts-alphabet":"ABCDEFGHIJKLMNOPQRSTUVWXYZ","contacts-mobile":"Mobile","contacts-work":"Work","contacts-home":"Home","contacts-filter-all":"All","contacts-no-contacts-to-display":"No Contacts to display.","contacts-add-contacts-now":"Add Contacts now.","phonenumber-type-home":"Home","phonenumber-type-mobile":"Mobile","phonenumber-type-work":"Work","phonenumber-type-work-mobile":"Mobile for work","phonenumber-type-unknown":"Unknown","calendar-day":"Day","calendar-week":"Week","calendar-month":"Month","calendar-to":"to","calendar-event":"Event: ","calendar-location":"Location: ","calendar-starttime":"Start Time: ","calendar-endtime":"End Time: ","calendar-call-from":"From: ","calendar-call-to":"To: ","calendar-call-time":"Call Time: ","add-calendar-event-reminder-none":"None","add-calendar-event-reminder-start":"At start time","add-calendar-event-reminder-5mins":"5 minutes before","add-calendar-event-reminder-10mins":"10 minutes before","add-calendar-event-reminder-15mins":"15 minutes before","add-calendar-event-reminder-30mins":"30 minutes before","add-calendar-event-reminder-1hour":"1 hour before","add-calendar-event-reminder-2hours":"2 hours before","add-calendar-event-reminder-1day":"1 day before","add-calendar-event-daily":"Daily","add-calendar-event-weekly":"Weekly","add-calendar-event-monthly":"Monthly","add-calendar-event-yearly":"Yearly","add-calendar-event-label-title":"Add Event:","view-edit-calendar-event-label-title":"View/Edit Event:","add-calendar-event-label-event":"Event:","add-calendar-event-label-location":"Location:","add-calendar-event-label-start-date":"Start Date and Time","add-calendar-event-label-all-day-event":"All day event","add-calendar-event-label-end-date":"End Date and Time","add-calendar-event-label-reminder":"Reminder:","add-calendar-event-label-repeat-this-event":"Repeat this Event:","add-calendar-event-label-daily-options":"Daily options","add-calendar-event-label-yearly-option":"Yearly option","add-calendar-event-label-every-day":"Every day","add-calendar-event-label-every-weekend":"Every weekend","add-calendar-event-label-every-weekday":"Every weekday","add-calendar-event-label-weekly-options":"Weekly options","add-calendar-event-label-every-week":"Every week","add-calendar-event-label-every-other-week":"Every other week","add-calendar-event-label-every-month":"Every month","add-calendar-event-label-every-other-month":"Every other month","add-calendar-event-label-every-year":"Every year","add-calendar-event-dropdown-reminder":"Send reminder to:","add-calendar-event-reminder-email":"Email","add-calendar-event-reminder-pager":"Pager","add-calendar-event-reminder-text":"Text","add-calendar-event-reminder-pager-details":"Pager Number:","add-calendar-event-reminder-pager-provider":"Select Provider","add-calendar-event-reminder-pager-number-placeholder":"XXX-XXX-XXXX","add-calendar-event-reminder-email-details":"Email address:","add-calendar-event-reminder-email-placeholder":"mary@ziplyfiber.com","add-calendar-event-reminder-sms-details":"Mobile Number:","add-calendar-event-repeat-until":"Repeat until","schedule-call-description":"Schedule Call allows you to specify the date and time to make a call. Your phone will ring at the specified time and you will be connected to the desired number.","schedule-call-label-call-from":"Call from","schedule-call-label-number-search":"Enter number or search","schedule-call-label-date":"Date:","schedule-call-label-time":"Time:","schedule-call-label-add-note":"Add Note","schedule-call-txt-characters":"characters","schedule-call-txt-remaining":"remaining","schedule-call-note-placeholder":"Enter comment here... Alphanumeric content and ...,', - and space allowed","schedule-call-number-placeholder":"By Name/Phone in Contacts","schedule-call-event-default-title":"From {phoneNumberFrom} to {phoneNumberTo}","view-contact-mobile-phone":"Mobile Phone","view-contact-home-phone":"Home Phone","view-contact-work-phone":"Work Phone","view-contact-first-name":"First Name","view-contact-surname":"Last Name","view-contact-add-phone":"Add Phone","view-contact-add-first-name":"Add First Name","view-contact-add-surname":"Add Last Name","place-a-call-title":"Place a Call","place-a-call-label-call-from":"Call From","place-a-call-label-enter-number":"Enter number or search","place-a-call-label-enter-number-placeholder":"By Name/Phone in Contacts","place-a-call-label-recent-dialed":"Select Recently Dialed","place-a-call-label-recent-dialed-placeholder":"Select Number","validation-email-invalid":"Please enter a correctly formatted email address, for example: mary@ziplyfiber.com.","validation-phone-number-invalid":"Please enter a 10-digit phone number, for example: 111-222-3333 or 1112223333.","validation-local-phone-number-invalid":"Please enter a 10-digit phone number, for example: 111-222-3333 or 1112223333.","validation-phone-number-unique-invalid":"Please enter distinct numbers.","validation-phone-number-at-least-one-invalid":"Please define at least one number.","validation-locate-phone-number-invalid":"Please enter a 10-digit phone number, for example: 111-222-3333 or 1112223333, as well as number of rings.","validation-unique-locate-phone-number-invalid":"Please enter distinct numbers for Locate Me targets.","validation-at-least-one-locate-phone-number-invalid":"Please define at least one Locate Me target.","validation-old-passcode-invalid":"Existing passcode has to be between 4 and 10 digits in length.","validation-new-passcode-invalid":"New passcode has to be between 6 and 10 digits in length.","validation-new-pincode-invalid":"New passcode has to be between 6 and 10 digits in length.","validation-new-pin-passcode-invalid":"New passcode/pin has to be between 6 and 10 digits in length.","validation-new-passcode-mismatch-invalid":"Passcode and confirmation do not match.","validation-new-pincode-mismatch-invalid":"Passcode and confirmation do not match.","validation-new-pin-passcode-mismatch-invalid":"Passcode and confirmation do not match.","validation-new-passcode-repeated-invalid":"Passcode consists of repeated digits.","validation-new-pincode-repeated-invalid":"Passcode consists of repeated digits.","validation-new-pin-passcode-repeated-invalid":"Passcode consists of repeated digits.","validation-new-passcode-consecutive-invalid":"Passcode consists of consecutive digits.","validation-new-pincode-consecutive-invalid":"Passcode consists of consecutive digits.","validation-new-pin-passcode-consecutive-invalid":"Passcode consists of consecutive digits.","validation-new-passcode-contained-invalid":"Passcode is part of the phone number.","validation-new-pincode-contained-invalid":"Passcode is part of the phone number.","validation-new-pin-passcode-contained-invalid":"Passcode is part of the phone number.","validation-phone-number-used-invalid":"Already have a contact with that phone number.","validation-name-invalid":"Name is invalid.","validation-calendar-event-name-invalid":"Event name is invalid.","validation-calendar-event-location-name-invalid":"Event location name is invalid. Please try again.","validation-date-start-end-times-invalid":"Please enter a Start Date and a later End Date.","validation-contact-has-minimal-properties-invalid":"Please enter at least one valid name and phone number","access-mailbox-title":"Access Mailbox","access-mailbox-enter-passcode":"Enter Passcode to access your mailbox.","access-mailbox-reset-passcode":"To reset Passcode for any mailbox","access-mailbox-click-here":"click here.","access-mailbox-passcode-error":"Please enter the correct Passcode.","access-mailbox-passcode-tip":"Your Passcode must be a number at least 6 digits in length. The new Passcode cannot be a portion of your current telephone number nor can it have repeating digits (for example, 111111) or be in ascending or descending order (for example, 123456 or 987654).","access-mailbox-passcode-requirements":"Passcode Requirements","access-mailbox-passcode-wrong":"Error: Passcode is wrong","call-notification-modal-enter-email":"Enter email address:","call-notification-modal-sent-to":"Notification will be sent to:","call-notification-modal-schedule-notification":"Schedule Notification","call-notification-modal-edit-label":"Edit","remove-call-notification-list":"Call Notification list","forward-voicemail-modal-enter-email":"Enter the email addresses","forward-voicemail-modal-enter-email-error":"Please enter a correctly formatted email address, for example: mary@ziplyfiber.com.","forward-voicemail-modal-comment":"Add comment","forward-voicemail-modal-chars-remaining":"characters remaining","forward-voicemail-modal-disclaimer-part1":"Yes, I have read the ","forward-voicemail-modal-disclaimer-part2":"Disclaimer.","forward-voicemail-modal-disclaimer-part3":"Voicemail forwarded via email is not secure and may be intercepted by third-parties during transmission over the Internet.","action-message-calls-load-failed":"Service Error: Could not find voice history","action-message-mailboxes-load-failed":"Service Error: Could not find mailboxes","action-message-voicemails-load-failed":"Service Error: Could not find Voicemails","date-format-short":"hh:mm TT","date-format-long":"MM/dd/yyyy hh:mm TT","action-message-play-voicemail":"Play Voicemail from {phoneNumber}","voicemail-contact-name-unknown":"Unknown Caller","video-title-1":"View and Play Messages","video-title-2":"Manage Calls","video-title-3":"Mobile Settings","option-show-menu-for":"Show menu for","option-show-voicemails-for":"Show Voicemails for","option-show-calls-for":"Show calls for","option-show-settings-for":"Show settings for"},"ccpa":{"error_account_lock":"The account information you entered is incorrect. For your security, you must wait 30 minutes before trying again. Please check your bill for the correct information. If you need access sooner, <a href='https://get.ziplyfiber.com/contact'> contact us. </a>."},"contact-us":{"tz-pacific":"Pacific Time","tz-central":"Central Time","tz-eastern":"Eastern Time","tz-mountain":"Mountain Time"},"unreturned-equipment":{"step1_error_no_orders":"No previous return mailer kits have been sent for this account.<br> If you need assistance, please call us at 1.866.699.4759.","btn_return":"Return to home > ","step1_error_tn":"The number you entered does not match our records. Please re-enter the number associated with your Frontier account. <br> If you continue to see this error message and need assistance, please call us at 1.866.699.4759.","step3_copy":"Return mailers will be shipped to the address used on your Frontier account. Please select <strong>Continue</strong> if this is where you wish to have the mailers shipped. <br><br> If you would like to have the mailers shipped to an alternative address, please enter that address below and then select <strong>Continue</strong>.    ","step2_header":"Equipment to be Returned  ","step1_header":"Request Prepaid Mailers for Equipment Return  ","table_hdr_charge":"Charge ","step4_copy":"Please make sure all devices listed below are returned to avoid being charged. <br><br> If you have updated your shipping address, confirm the address is correct. If you encounter an error, select <strong>Edit Address</strong> to make adjustments.  <br><br> If you are satisfied with the information provided, select <strong>Submit</strong>.    ","field_account":"Account OR Reference Number ","table_hdr_equipment":"Equipment ","step4_subheader_address":"Shipping Address  ","table_hdr_status":"Return Status ","field_address1":"<span style=\"”color:#d9272d;”\">*</span>Address Line 1 ","step3_error_validate":"Something went wrong. Please check your information and try again.","table_hdr_serial":"Serial Number","table_hdr_make":"Make","table_hdr_charge_note":"(if not returned) ","table_hdr_model":"Model ","step5_header":"We’ve Received Your Request  ","field_zip":"<span style=\"”color:#d9272d;”\">*</span>Zip Code ","step2_copy":"Below is a list of return-eligible equipment on your account. Upon receiving the return mailers, please return equipment within 30 days. Items not returned properly, or returning equipment damaged beyond reasonable wear and tear, will result in a fee of $200 per DVR, $100 per set top box and $100 per router.   ","step4_error_submit":"We’re sorry. Your request could not be processed at this time. Please try again later.","step4_copy_noitems":"To confirm that you want us to ship to the address we have on file, select <strong>Submit</strong>. Otherwise, select <strong>Edit Address</strong>.","step1_copy":"To request a prepaid return mailer to ship us your equipment, we need to look up your account. <br> Please enter the reference number on the communication you received. <br> If you don't have a reference number, please enter your account number.  ","step1_error_max":"Unfortunately, you have exceeded the maximum number of online requests. <br> For assistance ordering another return mailer by phone, please call 1.866.699.4759.","step3_header":"Shipping Address for Prepaid Mailers  ","step4_header":"Review and Confirm Information  ","step5_copy":"Your prepaid return mailer is on the way and should arrive via UPS ground within 5-7 business days.  <br><br> Please ship your old equipment back immediately to avoid incurring unreturned equipment fees.","field_address2":"Address Line 2 ","field_city":"<span style=\"”color:#d9272d;”\">*</span>City ","step4_link_edit":"Edit Address  ","field_state":"<span style=\"”color:#d9272d;”\">*</span>State ","btn_continue":"Continue > ","btn_submit":"Submit > "},"voicemail-access-numbers":{"choose":"Select","migration-msg":"<span style=\"font-family: &quot;nexa xbold&quot;;\">Reminder:</span> You have recently been migrated to a new voicemail system.  To access your previous voicemail messages, dial {{ VMAccess.OldVMAccess }} and use your former PIN. For more information, go to <a href=\"~/link.aspx?_id=20D6C687172C45BC8DC11F729862FE6F&amp;_z=z\">ziplyfiber.com/newvoicemail</a>.","label-access-not-found":"We're sorry. This location does not offer voicemail at this time.","headline":"Find your Voicemail Access Number <br>when you&rsquo;re away from home or office","body-copy":"<div class=\"bl-div\" style=\"margin-top: 15px; line-height: 2;\"> <ul class=\"bullet-list\">     <li style=\"font-size: 16px;\"><span style=\"font-family: arial;\">Digital Phone, Home Phone Unlimited, and Digital Phone Unlimited customers in Oregon, Montana, and Washington: <span style=\"color: #009300;\">1.425.936.0007 </span>(toll-free)</span></li>     <span style=\"font-family: arial;\">     </span>     <li style=\"font-size: 16px;\"><span style=\"font-family: arial;\">All other customers:</span></li> </ul> </div>","label-choice-1":"Please choose your Area Code:","label-choice-2":"Please choose your Exchange:","label-access-found":"<span style=\"font-family: &quot;nexa xbold&quot;;\">Your access number is:</span>"},"search-page":{"no-results-message":"<div id=\"warn-icon\" style=\"display: table-cell; width: 85px\">     <i class=\"fa fa-exclamation-triangle fa-3x\" aria-hidden=\"true\" style=\"color: #FFD700\"> </i></div> <div id=\"warn-text\" style=\"display: table-cell;\">     <span style=\"font-size:1.833rem; font-weight: bold\">We're sorry. There are no results for your search for \"{{searchResp.general.query}}\".</span><br />     <div id=\"no-result-reason\" style=\"padding-top: 10px; padding-left: 15px\">           <ul style=\"list-style-type: disc\">             <li> Are there typos in your search phrase?</li>             <li> Is there a different phrase you can try?</li>           </ul>      </div> </div> ","did-you-mean-message":"Did you mean","results-message":"Search Results for"},"Services":"Services","Streaming TV":"Streaming TV","Company":"Company","WA Inspection Files":"WA Inspection Files","OR Inspection Files":"OR Inspection Files","Online Phone Directories":"Online Phone Directories","Terms":"Terms","Home":"Home"};